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Overall Ratings
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Customer Service (3 ratings)
Perform as Advertised (3 ratings)
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Use Again (3 ratings)Cost Effective (3 ratings)Acronis Reviews
Anonymous-158107.... March 24th, 2016
Key bugs, especially iteration failure
The one benefit to web backup over a home drive is to recover from a ransomware attack, which will compromise all drives connected to the attacked computer. I learned this the hard way, and Acronis failed me.I bought Acronis Cloud for 3 computers in December, 2015 and started daily backups. In February, 2016, I had a ransomware attack on one computer that spread to all its local drives (but not the other 2 computers), including several that had my own backups over time. EVERYTHING on that computer was compromised and had to be deleted. But thank goodness I had been doing all those Acronis backups and could recover from the day before the attack! OR COULD I???
I paid a small local company of high repute to clean all my infected drives and restore from Acronis. When they went to restore, they found no earlier iterations but only the backup from the day of the attack! I myself had an extended live chat and follow-up e-mails with Acronis tech support, which ended up claiming to look for earlier iterations without success (even suggested I'd done something wrong!) and dismissed me by saying that they couldn't find any such iterations. (Do they not keep backups of their backup servers?)
At the same time, on a 2nd computer, backups stopped working. A 4-hour online chat session watching a tech support guy ended up with his giving up and just starting a whole new backup that would run for many days. (He seemed never to have encountered this problem beforeâA533;A533;hard to believe.) Then I wrote both live chat case handlers (for the iteration problem and the no-backup-starting problem) that I consider this one case--namely, of Acronis software being defective in some key way(s).
The iteration problem was apparently then closed without resolution or my agreement, and for the 2nd problem I was simply told to continue the new backup (which I have stopped) and report any problemsâA533;A533;in other words, spend more of my own time to monitor a problem for Acronis for free. Then the 3rd computer had the same problem as the 2nd of not being able to back up.
At this point, I have given up on Acronis and stopped all backups. I have received no explanations for any of these problems. In follow-up e-mails to the chat guys, I demanded a phone call (or phone contact information) from an Acronis person high enough to address my problems with some satisfaction for me, and I have now demanded refund of my subscription (around $90) and payment to my hired company of the portion of their costs associated with not being able to access the right iteration, plus damages for data loss (I had about 30 years of personal research and other key data backed up by Acronis, some of which were in fact recovered by the company I hired). I am not optimistic about favorable responses.
I feel like an owner of a flame-engulfed Ford Pinto with a defect known to the company but not worth fixing because it wouldn't crop up often enough--though I have no idea, in fact, how many other Acronis customers have suffered the same fate as I. I don't know if I have a law suit that any lawyer will find worth pursuing.
For cloud backup, I'm switching to Crashplan, which my tech-savvy son has used for many years with no problems.
doosaybee.... January 17th, 2013
Pointless and expensive
As another reviewer stated, it would make more sense to have a backup harddrive. I couldn't agree more! To pay to back up your information just does not make sense to me. You are better off purchasing a separate hard drive that YOU OWN, that is in the safety in your own home. I don't trust my information being in another place, regardless of how touted the company claims the safety is. Save your money.
Gugurekas.... August 7th, 2012
Better options available.
After going through the trial period, I found no redeeming factors that convinced me to use their services over free storage such as mediafire.
Steveo9632000.... February 17th, 2012