Asurion Reviews and Ratings
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Overall Ratings
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Customer Service (3 ratings)Perform as Advertised (3 ratings)
Timeliness (3 ratings)Use Again (3 ratings)Cost Effective (3 ratings)Asurion Reviews
rogerconnertn.... September 23rd, 2014
Took twelve days to get replacement phone, no explanation and a run-around
Twelve days ago I went to the independent sprint store where I purchased my phone to report a speaker that had become defective. They filed a claim that day. For the last six days I have called the Sprint store daily; they had no idea why Assurion was taking so long. I called Sprint custormer service, and they said it was the dealer's problem. I called Assurian today to complain and the person hung up on me. I was insistent but I was not rude. After I have paid them $20 per month on each of five instruments for several years, I expected better service!
SoCalWoman.... March 23rd, 2013
Prompt Replacement Of Equipment
I called Asurion when I lost my Galaxy II Phone. The representative was friendly and assured me a replacement would be shipped overnight once the deductible was paid, which, although a bit pricey for a deductible, I paid.Just as the Rep stated, I received a replacement within 48 hours. Of course, I already knew Asurion rarely sends out a new phone, the refurbished Galaxy II I received worked, and still works, fine. Although again, to pay that much for a deductible should have been enough to provide me with a new phone. Overall, Asurion provided a convenient way to get a replacement when needed.
Anonymous-94171.... January 15th, 2013