Asus Reviews and Ratings
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Overall Ratings
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Customer Service (33 ratings)Perform as Advertised (32 ratings)Timeliness (29 ratings)Use Again (32 ratings)
Cost Effective (29 ratings)Asus Reviews
ADIBAZAD.... March 16th, 2024
Reliable Performance and Sleek Design: A Comprehensive ASUS Review
When it comes to tech gadgets, ASUS has always been a reliable name, and my recent experience with their products only reaffirms this reputation. From laptops to monitors, ASUS delivers quality and performance that consistently impresses.
One of the standout features of ASUS devices is their sleek design. Whether it's a laptop with a slim profile or a monitor with minimal bezels, ASUS products always look modern and sophisticated. This aesthetic appeal adds a touch of elegance to any workspace or setup.
Beyond aesthetics, ASUS devices excel in performance. The laptops are equipped with powerful processors and ample RAM, ensuring smooth multitasking and speedy performance, even when running demanding applications or games. The monitors offer crisp, vibrant displays with high resolutions and excellent color accuracy, enhancing the viewing experience for both work and entertainment purposes.
In terms of reliability, ASUS products have proven to be durable and long-lasting. I've owned several ASUS devices over the years, and they have consistently stood the test of time, remaining functional and reliable even after years of use.
Furthermore, ASUS provides excellent customer support, with prompt responses and helpful assistance whenever I've encountered any issues or questions.
Overall, ASUS earns top marks for its combination of stylish design, high performance, reliability, and excellent customer service. Whether you're in the market for a new laptop, monitor, or other tech gadgets, ASUS is definitely a brand worth considering.
Anonymous-164281.... February 25th, 2018
I was very happy with customer support, they were empathetic and understanding. The big issue was that I learned my ASUS laptop is not compatible with Windows 10. I was asked to reload the system to an out of box environment, which I did. Four hours later my laptop was reloaded and operational ....... ONE BIG PROBLEM! The operating system was once again upgraded to Windows 10 home edition.
Needless to say my laptop once again has narcolepsy, it goes to sleep anytime I try to fill out any online form or type anything in MS WORD, TEXT or other program. If I just want to play games it works great. Guess you get what you pay for! Bottom line I will never purchase another ASUS product of any kind, and I'll be sure to tell my friends looking to purchase a new device.
To purchase a laptop send numerous hours trying to work on it only to have it be incompatible is a joke!
My next purchase will be an APPLE AIRBOOK! good bye ASUS and Microsoft
Anonymous-164038.... January 20th, 2018
Asus laptops look nice BUT as they use proprietary drivers, FORGET about updating to the latest Intel drivers. You'll get an error, moreover you will NOT be able to obtain the latest efficiency, features or security patches. Not just a minor problem!
adexzy1.... June 30th, 2016
Asus with bad video card
bought my asus sometime last year and all my games are slow even the windows media player is hanging while playing videos all my efforts on downloading a good video card has bee of a waste of timemeilinho.... May 24th, 2016
asus zenphone max a problem phone dont buy
bought a asus zenphone max after few months it gets problems, sent to service center and it is even worst now the phone cant use completely useless both lines not working anymore, very bad phone dont ever buy asus phone!!!
Anonymous-158269.... April 3rd, 2016
I just purchased a Windows 10 PC. So far, it's working fine. Answer me this? What moron designed your keyboard????? Dark gray lettering on a black background. Is impossible to see unless you have high wattage direct lighting. This is SO bad, that I am not even going to keep it as back up hardware. The only thing great about the keyboard was the satisfying crunch as I slammed it against a brick wall.
Anonymous-156796.... January 18th, 2016
I have a zenfone 5.
Whatsapp and facebook apps force close which is really annoying.phone is slow and lags a lot. The phone hangs a lot and phone dialler doesnt work properly.
Anonymous-156442.... December 26th, 2015
I have zenfone 2. i give it to service center to solve the speaker problem & they do somthing & my phone have charging problem after that...i think its not worth to buy zenfone 2
Anonymous-143893.... September 20th, 2014
I am having a horrified experience with your products. I havebought tab and laptop, both have problems.
Anonymous-124144.... November 6th, 2013
purchased a Asus x200CA
Worse computer ever bought in 30 years
my older model of \asus was much better.
Cannot install 8.1, which was reason I purchased it.
Slow. touch erratic .would have preferred 32 bits.reviews were a lie.
Anonymous-121288.... September 22nd, 2013
this is the worse laptop ever every couple of days it restarts for no reason out of the blue games ive been playing wont come on tells me to get latest version of adobe that don't happen cause its there already ive lost my email total crap thanks for nothing
Anonymous-121219.... September 21st, 2013
No respect
I bought a tablet Asus a little over a month ago,screen went blank couldn't take no charge.Asus service disrespect me by saying that is Physical damage therefore its out of warranty.I felt insulted they cannot show me no sign of Physical damage because there's none.Please people ,stay away from that company.
jwwpapa.... September 20th, 2013
How can I buy an ASUS Laptop PC????
I want to configure to my specs and no help.
I am looking for a new Laptop PC and found out about the new Asus G750jh-DB71 rog. I first checked to see if this Asus G750jh-DB71 Rog was available in the Philippines and it is. I then configured the computer at the Asus website and found it has no way to purchase from there online and no suggestions as how to buy it. I next searched to find dealers, one that I could buy from and that is where I found my problem. The resellers do not like to special order a PC they want to sell what is in their stock. I found only one that was willing to order for me and they came back and told me that their distributor did not carry that product in his inventory. I found no one that was able to configure one for me as they buy only package deals from their distributors and can't or won't even offer the extended Asus warranties.I thought I made all of this very clear in my initial question message but I guess I didn't get it so people can understand. I need Asus to step in and say "HEY" here is a customer that is ready to buy and knows exactly what he wants and has the money and no one will help him there. Maybe we should step in and sell him the laptop and we will have a very happy customer that will spread the word that Asus cares about each and every customer or even the potential customer. If they realized that if they did offer to help me get the Laptop that I want that the result just may net them not only my loyalty but those that I send to them as a result as well.
In other words what happened to the way business was done in they past where a customer gained was money in the bank and a satisfied customer was one that would return time and time again and also send or tell his friends, also it is money in the bank for the future.
Come on people let's get a lot of money in the bank and don't only advertise a product {that folks can't buy} but help them get what they want and make a satisfied customer that will return time and time again. See what a difference it will make Asus!!!!
This message is meant as a reply to Rcchang's answer and especially to ASUS customer support.
John Wootten
Anonymous-113656.... June 11th, 2013
3 days ago I bought a Padfone Infinity, now the tablet is cracked beyond repair. I did not drop it or carry it in a rough way. I had an iPad for years which I carried in the same bay and it is still fine. Really how this guys design their tablet???? The phone is ok so far....I pray.
Anonymous-113233.... June 5th, 2013
I purchased a laptop at Best Buy about a year and one half ago. I had issues charging the battery on this unit for many months and called customer service about six months ago. The walked me through a few diagnostics and surmised the issue was the battery charger. I went out and purchased a new battery charger only to experience continued issues with the charger heating up and not connecting for a proper charge. My son has a similar model which I purchase for him at the same time and he has not had an issue. I used his battery charger, which he has not has not had a problem with and still cannot effectively charge my battery. I feel this issue was not properly diagnosed for months and the issue is really in the connection for charging on this computer. Very disappointed in this computer and feel like I should not have to pay to ship and fix it.
Anonymous-111913.... May 21st, 2013
we purchased 2 nexus 7 tablets at £199.00 each for our children for christmas iam iam now wish we had just gone for a cheap one both we have had problems with charging it seams has if the connector had came lose which then have problems with charging i think its very poor made. there still under guarantee we took back to currys only to be told its wear and tear well i will never buy one again less than a year old wont charge right what a rip off
Anonymous-102430.... March 10th, 2013
I have had many asus computer over the years and i never had any issues with asus
stfreebird.... January 10th, 2013
ASUS NEXUS 7
Very Lousy, No Power, Regret To Buy. Bad Customer Service, Bad Repair. Asus Is A Good Brand For Me But Now No More. Demand For Refund!
Anonymous-84970.... November 20th, 2012
I bought an ASUS tablet just over a year ago and have had nothing but problems with it,And then it just stopped working it won't turn on i tryed plugging it in and nothing seems to work:( very upset
Anonymous-84217.... November 15th, 2012
TF 201 EE pad GPS does not work.This fault is well known to ASUS and to every sales rep.but they hide it !!
Tablet can not connect to GPS !!!
Anonymous-83026.... November 8th, 2012
have sent my laptop back twice already and i have only had it for 4 months! i have just got it back from the company after it being fixed for the same problem as before and all the things on my laptop either dont open or dont work!
jahoelscher.... May 17th, 2012
Awesome
After using my ASUS laptop for University homework for a year, decided I wanted a transformer tablet. No problems and love their products!
Anonymous-53947.... March 16th, 2012
i bought an asus transformer and in the three weeks i had it there was a microchip malfunction on the tablets battery.now its dead, wont charge and due to the crack in the cheap charger,un-replacable.$400 dollars down the drain.
Anonymous-38059.... September 13th, 2011
Don't ever buy an Asus. Anything wrong with you have to pay for it. My screen knocked out within 3 mths and they have to guts to tell me to pay about 40% of my computer purchase price to repair. What bull!
I rather top up extra and buy a new one from a different brand.
sydfleur.... August 22nd, 2011
after purchasing the product
in Singapore, I got back in the Philippines and startedusing the unit. I tried making the recovery disk for the factory state of the laptop but
after many tries, the process wont continue and in the window would appear "disk
partition missing..." or something like that as far as I can remember. I notice that the
operation was quite slow considering that the unit has high end specs.
So I took the unit in Asus World (V-405 4th level V-Mall, Greenhills Shopping Center,
San Juan City, tel. 584-2612) for checking and according to the technicians there, it
requires reformatting and after wards after format they suspect of a probable
hardware problem.
Bought the unit for use in the office but until now they can't fix my laptop, i really need
that laptop as my work requires one. So you see its giving me problems considering
the cost of the unit I paid and yet it has given me already problems. So if I may just
demand a replacement please coz i dont know if i can still relly on that unit if ever
they fix it. thank you!
Anonymous-32131.... June 26th, 2011
DO NOT BUY ASUS PRODUCTS!!
There was no option for a 0 star, so had to give a 1. I hated the G73S the first day it came. $2000 machine and the touch-pad is a joke, not operable barely. It is the nature of it, not a fix kind of thing. Processing not up to par, resolution a digitized. I didn't have time to return it right away. Then, within 2 weeks of purchasing, the hard drive crashed. I did send it in for some reason to have it repaired, rather than just returning it within the 30 days. When I received it back, CompUSA told me no returns if anything has been done to it, even if it broke within the 30 day limit. The sound is awful when doing certain things, it overheats even though the 'special' fan is out the back. I cannot emphasize enough, just stay away from these things. There is so much more, but hopefully you get the gist. Piece of junk, and one irrate customer. I won't even sell on eBAY since I wouldn't put this on someone else.Anonymous-28312.... May 5th, 2011
Do not Buy ASUS!! I own 2 and both have had problems!! My most recent purchase and beginning to hell was the G73JW-3DE. Spent almost $2000 on it. Bought it Feb. 2011 and have already had the computer crash on me twice!! Does not like Windows Updates at all!!!! So anyway, I call Asus support and what a nightmare!! Spent almost an hour with them going through the Service Rep and through 2 Managers. What a joke. Noone knows anything truely other than whats in a script in front of them. Its fustrating when you tell them you have a G73jw and they have no idea what that model even is. Makes it Hard putting trust in someone. Anyway, ended up that the only option I was given was a "pay the $30 packaging and ship for free option" which takes 3 weeks before you see your baby again. Time goes by and I recieve 0 information from Asus on status, shipping, issues found? Nothing. So hold onto that RMA number and do your own searching. So I end up getting it back and nothice right out of the box that its looks like its been "man handled". Battery was crammed in sideways as I guess they dont ship it inserted for fear of something, I dont know. Anyway, Edges of the battery are all bent up. Not a huge deal, but I figure, its my laptop, I want to be the first one to put nics in it. Although I was going to overlook the issue because I'm sick of dealing with Asus at this point. I get it home and am all ready to set this back up. I notice there was a sheet of paper included in my packaging that gave a brief explination of what was fixed. Said "Hard Drives back, causing OS loop. Replaced hard drives and reimaged unit. Tested good." Ok cool....new hard drives. Get things set up and look at my computer to see my hard drive space.....132gig and 332gig??? But I had 3 hard drives that totaled 1000gig when I sent it? What the @%?! happened!!!!! Now I get this thing back with almost 600gig of hard drive space than when I sent it out!! Someone, anyone.....please who can I contact to get something done about this?!? I called back to yet again get a new issue number and its gunna take another 48 hours before someone will contact me to let me know what happened!! What the heck is Asus doing to people?!? Never again will I buy Asus solely on the customer support side of things. I get it, stuff happens to computers sometimes. But 2 seperate Asus laptops? And Asus will do ZERO for your inconvienence. Forget all the "wonderful" sounding features, the "cool" little look of the laptop. Do your research, I wish I did more on customer service.......
dandaman1200.... May 2nd, 2011
Amazing brand!
I have been using Asus computers for the past few years, and have not been disappointed. I currently own a gaming/entertainment laptop, and for the price it has been miraculous to say the least.Anonymous-27688.... April 26th, 2011
04/07/2010. MY beautiful ASUS product new laptop UL50VT my Hard drive needs to be replace after only 6 month..today 1 year and 2 weeks after buying this computer, problem with the screen. Phone call to ASUS "to bad Mr Maily no more warranty for you ...NEXT....No help from ASUS :-( I guess they realy want me to buy a new computer but NOT a ASUS type. Well Mr ASUS "lol" I will buy a new one but not one of your brand for SURE. I will also make sure that everyone everyone in the world "thank to you Mr INTERNET" and of course around me knows that you have NO customer Service in your place. If you are considering and ASUS product, for the love of GOD, LOOK SOMEWHERE ELSE!!!
Anonymous-25987.... April 3rd, 2011
We purchased two identical Asus netbooks due to their battery life - as required for our daughters' college classes. One computer works fine. The other computer has crashed twice within less than 7 months! The first time the motherboard was replaced. The second time, we are demanding a replacement to no avail. As a senior student, our daughter was in the midst of several important projects and had her resume and cover letters for jobs that were lost. A replacement should have been done the first time it crashed. I hate this company and will advise everyone I know to NOT buy from this company. As an educator, I feel I can influence several people as well as those that read this review. ASUS is TERRIBLE!!!!!
Anonymous-25465.... March 30th, 2011
I bought an asus laptop about a year and a half ago. Had no problems with it whatsoever, in fact I was happy with it. I used it primarily for school and that's it. However, after a year and 5 months the motherboard went bad. I told Best Buy about it and they told me there was nothing I could do except buy a new one. Well screw that, I shouldn't have to buy a new one. Asus and all other computer companies should give a better warranty, there is no reason in the damn world that I should give them my hard earned money for their inferior product. If Asus thinks for one minute that I would ever buy another product from them, they are sadly mistaken. If you can't stand behind YOUR product any better than this then I don't need to do business with you. This type of business practice is what makes companies go bankrupt. As rapid as the computer industry changes, and all these consumers such as myself will be upgrading to a better, faster machine sooner or later (obviously sooner if they buy Asus) and guess what Asus? They won't be coming to you for your repeat business. I sure as hell didn't. It's pretty insulting to me that you ask expect people to buy your products, only to last a very short period of time. My sister has had cheap Acer laptops that lasted alot longer than this. So keep on selling your lousy products and see how many people come back for a second one. I'm not even asking for A new machine, just fix the one I already paid you for. I strongly reccommend anyone who reads these posts before making a purchase to steer clear of Asus...
Anonymous-24934.... March 28th, 2011
My internet quit working. Took Asus to repair store that recommended it and they said they checked the internet card and it had quit working. They contacted Asus to get new card under warranty and the tech they talked to said they should have not checked the card and VOIDED my warranty. Someone was to call my repair guy and never did. He e-mailed and again no response. I e-mailed twice and guess what, "No response". I had to make a well considered choice when I bought because on a fixed income this was my one chance. I don't think I could have made a worst choice. I am actively watching for anyone looking at ASUS and doing what I can to save them from this company.
Anonymous-24721.... March 26th, 2011
When I found out that my netbook had power issues, I was in trouble. I had bought it refurbished, and the seller refused to give me the correct contact information. I tried over and over to get a hold of Asus, but when I finally did, I was amazed. Even though the serial was not valid (another reason why I will never use the seller again) I was sent through the service process super fast. Keep in mind, I am training to become a computer repair technician and do service for my school, but I was stumped by the number of problems. I made a list and sent in the computer on Monday. The estimate on the shipping was that it would arrive by Thursday, but by Friday morning I had an email saying that they were sending it back. It arrived midday Saturday, at my door.I was surprised to find that not only had my requested repairs been made, but things that I didn't report or didn't notice were also fixed. The speed of service (once I actually got to them) and the quality of repair were astounding. I'm going to give Asus a few points when I'm recommending replacement products and when it comes time to replace my non-Asus desktop in a year or so.
Anonymous-24157.... March 22nd, 2011
Now I know perfectly why people saying " DO NOT BUY ASUS ". I purchase ASUS P50IJ in Nov,29, 2010, The notebook is under " free one year incident warrenty" as advertised. We called tech support in Feb, 2011 for keyboard problem. The company is trying to avoidthe the responsibility and stated " If you do not registered within 6 days from purchasing date, you are not covered with the " free incident warrenty. you will have to pay for all the service fees. " Hello, We received the notebdook 3 to 4 days after the purchasing date " . We purchase on NEWEGG.COM . BE AWARE OF ASUS TECH SUPPORT SERVICES.