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Anonymous-164962.... September 1st, 2018
I own a Browning Buckmark .22 pistol. I have had it 10 years and was always my favorite. I sent it to browning a month ago to have to replace internal parts due to non ejects and other small internal issues. I asked them not to repaint or touch the gun up because although the paint was not in 100% perfect condition it was close and did not need any touch up. I paid them 218 for their work and when I received it I was literally brought to tears for its condition. The paint job was totally destroyed, it looks exactly like someone took a #1 Philips screwdriver to it, Stab and scrap stab and scrap, all over the gun. I counted around 45 gouges in total, and when I say gouge I don't mean a paint scrap I mean deep enough and hard enough that whoever did it cut into the steel of the gun. There was also liquid rust forming on the slide, so what they charged me 215 and didn't even wipe it down after someone spilled water on it?? I am almost OCD with my guns and they are kept safe and clean in a humidity and temp controlled environment. I would say with the physical evidence its impossible to say it was a mistake and the best I can imagine is a disgruntled employee. I called the service department and the guy told me "You just want something for nothing" and "says here the gun was trashed with it came in". He did tell me the package arrived undamaged. I've never been so rudely brushed off by customer service before and I've never had such a serious issue to bring to a company's attention.
Anonymous-163792.... December 10th, 2017
I purchased a brand new browning a bolt 12 gauge slug gun I am so disappointed in the barrel and finish I always on Brownings my whole life I'm 51 years old never have I went out once hunting in the snow And seeing a barrel pit in rust within the day I was hunting I will send you the serial number to my gun I would like to know if I can send it back to take a look at or else send me something that I can read to my barrel with for a good cook browning cleaner I spent over $1400 on this gun