Carbonite Reviews and Ratings

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Overall Ratings

1.00 based upon 5 reviews

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Attribute Ratings

Customer Service (5 ratings)
Perform as Advertised (4 ratings)
Timeliness (4 ratings)
Use Again (5 ratings)
Cost Effective (5 ratings)

Carbonite Reviews



.... July 29th, 2016


I have a Mac and Carbonite constantly "disables" itself but doesn't send me any type of notice. I occasionally notice the tiny icon in the top right of the screen is disabled and then I have to uninstall and reinstall the Carbonite software to get it working again.

First, they should figure out why it constantly does this and how to fix it so that it doesn't constantly do this. Then, even when it does disable, they should send a notice to me via email, etc.

If this was for work purposes, I'd have switched long ago. Next time it's up for renewal, I will go with a different company that is more compatible with Macs.


.... August 25th, 2014


My computer is still, after five days still recovering files from my carbonate backup​. It now states it is a 62% and estimates three more days. I have had carbonate for several years, but never had a crash. They advertise it as a fast backup and restoring of files.

At the rate it is now going I will have my computer back maybe by the end of this week for a total of eight days with no computer!! I have a fast Internet connect using fiber optics just so you know.

This is actually ridiculous.... Carbonate is better than nothing, but a poor back up system.

If you dont't need your computer and have lots of time I recommeny you us Cardonite's service and watch you computer be restored at a snails pace.


.... March 11th, 2013


I am using Carbonite Mirror Image external HD along with Carbonite Online storage. My desktop computer blue screened. I turned to my 1 TB external mirror image hard drive. A few weeks ago it showed the backup files were present. Now, it is needed for restoring, and it gives a message that the "files were corrupt or could not be read". Carbonite tech support said it was a problem with the external hard drive and they could not help. There goes the system and program files. Fortunately so far the online data files seem to be there but all the dates are changed to the download date.


.... August 2nd, 2012


Customer service is non-existent.

I lost my signal from my internet service provider and must change to a different ISP. I emailed Carbonite twice from my work computer and asked how I could re-direct them to my new account. No reply, nothing, zero. If I could rate them at zero, I would.


.... March 22nd, 2011


Service is absolutely horrible-never get a response.
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