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gwaccystudent.... July 12th, 2013
Wouldn't even match what their direct competitor, Expedia, was willing to do
Nine girlfriends and I booked a trip to Miami for a birthday celebration. This required us to book three rooms. I booked my hotel room through Cheaptickets/Orbitz, while the other two rooms were booked through Expedia by someone else in our party. Unfortunately, a week and a half before our trip, I learned that the hotel we had booked was being shut down by the Fire Marshall immediately due to ongoing renovations. The girls who booked the two rooms through Expedia called them immediately to get this issue resolved. Expedia upgraded these girls to two rooms in a 5-star hotel called the Fountainbleau without any additional cost to them. As soon as I found out about the situation, I called Cheaptickets/Orbitz to get my room changed. It took four different phone calls for a total of 5.5 hours on the phone to try and get this problem resolved - 1 hour with an employee, 3 hours with a supervisor, Nadia, and another 1.5 hours with a manager, Claudia. How sad that neither of these persons in a supervisory position cared about not separating our group. When I mentioned what Expedia did, and that I didn't want to be separated from my party, Cheaptickets/Orbitz would only place me in a comparable hotel, The Holiday Inn, which was originally booked. The Holiday Inn is 20 blocks from our original hotel, which was right in the heart of South Beach. Earlier in the day, Fontainbleau had comparable prices to the Holiday Inn so I could not understand why they wouldn't want to satisfy their customer. However, they were too focused on ensuring I would be placed in the same star hotel that was originally booked. Cheaptickets/Orbitz did not care about the inconvenience this may have caused us, nor did they care to match what their direct competitor did. I'm not comparing apples to oranges with these two travel agencies - they are direct competitors! Stay away from Cheaptickets/Orbitz!
Anonymous-113125.... June 5th, 2013
on my account whenever I put my flight preferences,departure city and then I put save. I check if it saved and it always changes my city from PTY (panama city) to NYC.
if it is not available as a city preference then why have it as an option?
orangecyn.... June 6th, 2011
Not Great, but Ok to use
Cheap tickets has a tricky website. The real price of the flight is often hidden. Also, several times I have clicked to book a planned flight, and the price suddently increases. They draw you in with savings, but they are really just the same as all the other booking site-- just more work to uncover their gimmicks.
Anonymous-24295.... March 23rd, 2011
I was about to book a multi-carrier ticket from Omaha to Rio de Janeiro for 3 people. Before purchasing the ticket, there was a note saying I will have to pay baggage fees at some of the flights. I called Cheaptickets and they gave me 2 different answers without even wondering what my flights were. Before I spent 3500 I wanted to know what is going on with the baggage fees. The second time calling the guy said to hold on and I waited for 25 minutes and then was disconnected. That is when I decided to investigate this site and stumbled across this website. This just happened like 10 minutes ago.
I have not purchased the tickets because if they cannot answer what seems to be a straight forward question, how can I trust them to send me 6000 miles from home?
I will pay more and go to another site just for security.