Citi Mortgage Reviews and Ratings
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Overall Ratings
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Customer Service (3 ratings)Perform as Advertised (3 ratings)
Timeliness (3 ratings)Use Again (2 ratings)Cost Effective (3 ratings)Citi Mortgage Reviews
geo257.... September 9th, 2011
Even the Recorded Messages are Brusque!
CitiBank has outdone itself on shoddy customer service; even the recorded messages are keyed to giving Citi customers a bums' rush and quick brush off!
Anonymous-31123.... June 15th, 2011
I've been a customer for 8 years, asked for a refinance interest rate, 5.175% plus points.I'm paying 5.347% what kind of help is that?????. The CITIMORTGAGE mortgage consultat, seemed dis-interested when I told him I already had an appraisal. One day all of you mortgage companies will be asking us for business.Now if I stop paying you, maybe I'llbe a "better customer", worthy of your assistances. This is not the first time, I called CITIMORTGAGE over the years for assistance. Or change my payment date to CITIMORTGAGE when I recieve my income, your not even considerate to doing
THAT!!!!!!
Anonymous-25294.... March 30th, 2011
This is the worst motgage company I have ever dealt with - I currently have 4 loans and they are the only ones I have a problem with. Customer service is non existent - the people that call have no clue about mortgages - they call all times of day and night (probably because they are in India). Outsorcing clearly does not work - they take the american taxpayes money and send it overseas to people who do not even know what a mortgage is. Once again not suprising after seeing the CEO.
Avoid this company at all costs.