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Overall Ratings

1.68 based upon 28 reviews

(21 ratings)
(1 ratings)
(1 ratings)
(4 ratings)
(1 ratings)

Attribute Ratings

Customer Service (28 ratings)
Perform as Advertised (28 ratings)
Timeliness (28 ratings)
Use Again (28 ratings)
Cost Effective (27 ratings)

Comfort Inn Reviews



.... March 19th, 2018


We stayed at the comfort inn Alexandria this past weekend. The hotel is under construction. I completely understand that this needs to be done in order to improve. However spending 139$ a night which is very high and having terrible service is unexpected. The lobby was freezing because the door was open the entire time for construction. And the process to check in took awhile. There was no microwave in the room, the bath water did not get hot, we were only given 1 towel, no trash can in the room, the wifi was very slow, the fridge did not get cold, there were very few TV channels. Plus our room was dirty. There was old lotion on our window sills when we got there. The carpets didn't even looked vacuumed around the edges. I would expect this if I spent 79$ a night but not for this price. I will not be back. And you need to fix this.


.... February 27th, 2018


Is Comfort Inn & Suites in Navasota,TX accustomed to price gouging during events held in this city? That's exactly what is happening because I just booked one room for $190.00 for one nights stay. That's above the normal price for a room on any other weekend. I will discontinue my patornidge at this chain in the future due to these circumstances.


.... February 25th, 2018


There Thiefs, Robbers,Crooks help me get my family's $$$ back

On Feb.24 2018 me and my wife had reservations at the Comfort Inn in Woods Cross Ut. So we just a wanted to get away for the night so we were just getting in to bed when the manager came up knocked on the door and I answered and he tryes pushing his way in saying we were smoking me and my wife don't smoke so we argued for a min I'm about ready to punch this guy we decided to just leave will we get to another room check are cridet card and this took 250$ off r. Criedt card so to me he might as will b a thief in the night breaking in my home he stole from me and my family and I can't get a hold of corporate office to report this so I hope someone reads this and can help me get my familys money back this is such bull crap sincerely the Carter family layton Ut.


.... November 22nd, 2017


Great nights sleep in Lafayette indiana. Room clean, water hot!


.... October 29th, 2017


We stayed at the Comfort Inn on Bee Street in Charleston South Carolina and it was infested with roaches buds we called the front desk and they said they could move us to another room but what's the use in that when one room has them all of the rooms has them they never even offered to give us our money back or anything else we we have stay here several times and will never stay here again


.... July 6th, 2017


We were at Comfort Inn in Dryden Ontario. They had a nice no smoking in all of our rooms sign. We walked in there and the room was as smokey as it could be. Next morning we tried their free hot breakfast. I am allergic to dairy and gluten. THEY HAD ZERO OPTION. Egg mixture was full of cheese. They had boiled eggs that were cold in the fridge. The woman working there said to warm them in the microwave. I did. When I tried to cut it to eat it, the egg exploded in million pieces in my face, on my clothes and even burned my finger. Nobody apologized and nobody tried to accommodate my food restrictions. SHAME ON YOU COMFORT INN!!!


.... November 12th, 2016


Stayed last night at econo lodge [ SC296 }at 914 Riverview Road , Rock Hill , SC 29730 killed 3 cockroachs , took to front desk , said i'll tell the maniger as if it hapens all the time . the room itself was bad , but wife found bedspread with a few dirt marks .


.... May 7th, 2015


Good day,
We stayed at Scotty's comfort Inn motel on 7th May, room 35, a spa suite, cost of $170/night, when we entered the room after paying first, and opened the door, the carpet entrance was full of leaves and debris, so obviously not checked prior to guest entrance, I went back to reception, and the cleaner did clean it up immediately, not a good first impression, then when we looked further, the bathroom door had a hole in it the size of a fist going through it, also another hole in the wall under the window shaker type air conditioner, which was very noisy as well, should be a split system for this day and age, next to that, was a smoke alarm hanging off the wall via a cable, went to have a look in the bathroom, spa had no bath salts, shower cubicle soap holder was hanging off the wall and useless, we sat down to have a cup of tea, no cookies, unbelievable, sat down on an approx. 30 year old chair which was not very clean, sorry, but paying $170 for a room, I would expect some sort of luxury rather than an old dilapidated room, I wrote all this down next morning and presented it to the receptionist on a note, so hope there will be some maintenance done, very disappointing after paying so much, also the vanity tap was very loose, very very disappointing,
Regards,
Tricia and Gerry


.... August 11th, 2014


We stayed at the Comfort Inn in Billings, MT. What a dump. They need to clean the common areas. The rooms were dank and musty. The bathroom had hair on the floor when we arrived. The faucet in the tub dripped all night so we had to shut the door, but the door would not close all the way. We were there due to a death in the family so there was not time to change rooms. As well, they were full so we couldn't change rooms. The other person we traveled with said his room was less than acceptable. $169 per night for a room? It should have been clean..


.... April 9th, 2014


Comfort inn in macomb, il does not live up to other comfort inn motels.

Cold coffee
Shower knobs messed up
Staff late to work


.... March 22nd, 2014


I stayed at a Comfort Inn in Naples, Florida.
The morning we were leaving I went to the bathroom twice in my stocking feet. I wear white socks and had to change them as they were black from the dirt on the carpet. My friend, who was in an adjacent room, spilt some water on the carpet and wiped it up with a white cloth. That too became black.
Apart from eggs there is no food for diabetics.


.... September 29th, 2013


stayed at comfort inn Helena MT,the beds where terrible,the room smelled like old grease the comforters were gross,toilet seat was broke,tub stopped up,and breakfast was horrid.never stay there again.front desk clerk was totally a idiot.it needs to be completely remodeled and new staff,adults who care, not teenagers who don,t care,!!!!!!!!!!!!!!!!!!!


.... August 11th, 2013


I stayed at the Comfort Inn in Kerrville, Texas. My room rate was 246.00 for two nights which was Highway Robbery. The room was not supplied with toilet and hand tissue until I complained. The desk light didn't work. I did not have a pleasant experience and the price for the room was ridiculously high- but they had my credit card! Breakfast was free but lousy! Paul Ruiz -Never again!


.... June 5th, 2013


Stayed at the Comfort in at Hurricane UT. My shoe was missing so I looked under the bed to find that under the bed has not been cleaned for quit some time I'm not about to say what was under there but I was scared to put my hand under there to get my shoe. I should not have to pay for a room that was so filthy. Sorry I did not see it sooner I would of left.


.... May 12th, 2013


Comfort Inn Suites



Great atmosphere with the employees; OVER ALL CLEANLINESS OUTSTANDING.



COMPLIMENTARY Breakfast great, area neat and clean!


.... February 8th, 2013


I just wanted to let you know how dissatisfied I am with the service my guests and I received at the Black River Falls, location.







I have been holding events at this location twice a year for about 4 years. In the past I have not had any problems. I started having problems since the new people took over last year. I have been able to use the Pines conference room for 150.00. After I had made plans and given people the prices they had to pay I got a call that the price for the meeting room doubled to 300.00. Since I had it all set up already I went ahead with it.







I reserved one of the poolside rooms as we had 5 people and I didn't want to sleep on a cot again. The room was very nice. The problem began when the housekeeping staff did not clean our room. There was no toilet paper, no towels left, beds not made, garbage not emptied. The only way I knew that they were in there was that we got new shampoo's and soaps. I went to the desk that afternoon and informed the attendant. She was busy folding laundry and she offered to go & empty it. I told her no that that was ok because it wasn't her job. I ended up taking the garbage cans out of our room and setting them in the hallway for someone to empty. They were not emptied until the next day when Sonya came in for her shift and emptied them. I was a little upset and went to the manager and she did not even apologize.







Friday night we went into the hot tub and my eyes started burning really bad. I again went to the desk and told someone and nothing was done. My legs began to burn and I went in and showered and lotioned them up. They burned really bad. I mentioned it to one of the front desk people and the young man that was there said he forgot to check the chlorine in the pool & hot tub. When I mentioned that to the manager she denied it and said his brother checked it. Regardless it was overchlorinated.







My guests were very unhappy as they were also burned and one of my clients daughter's was burned really badly. I asked Chetna (I think that's how her name is spelled) for any consideration and she said no that I got the best price. Consequently the people that shared my room would not pay the total that they owed and I paid the entire bill on my credit card. What was really upsetting was the attitude of the management.







I am in Customer Service and if I treated my clients the way I was treated I would not have a job. I have always been treated with respect in the past but not so this time.







On top of everything my Clients Joe & Marie Marking had problems with their toilet. The room next to them was flooded with water. Their toilet would not work and Chetna took their key & told them she would take care of it and they never got their key or any response back.







None of my clients want to go their again and I feel really bad because I have always enjoyed staying there. I just feel so bad for my clients because they were treated with such disrespect. They are now losing at a minimum of 14 sleeping rooms and a conference room, but, I guess it doesn't really matter to them.







I have never had a problem with Tamra as she is so easy to work with. Since the management has changed so has the respect. The reason I received the 150.00 meeting room price was that they were meeting the price of what the Majestic Pines has given me for their conference room.


.... February 1st, 2013


Cable channel listed but not available: MSNBC (we were able to get this at the Ocala Comfort Inn
Phone: no dial tone
Breakfast: no butter like we had at Ocala Comfort Inn

Told front desk about first 2 items and she said she'd make a mote of it.

We decided to stay at Comfort Inn again because of the positive experience in Ocala, FL. It's not so good at Elizabethtown, KY.


.... January 2nd, 2013


Great place to stay!

I stayed at a Comfort Inn while visiting family in MO and I was very pleased. The employees at the front desk were helpful and accommodating, the room was clean and well-kept, and the continental breakfast was a plus! I will continue to stay at Comfort Inns!


.... November 2nd, 2012


i rented a room for 4 days in your location in herndon i was disapointed on 10/30/12 when i woke to take a shower there was no hot water had to take a cod shower to start my day paying 139.95 a day i would think i would get a discount for the incovenence that day


.... October 28th, 2012


On Friday evening, Oct. 19th, we checked into a Comfort Inn in McAlester, OK. We got to the room and found dead bugs on the floor. Picked one up and took it to the desk and changed rooms. The next one had even more bugs - I say they were cockroaches, but the desk when we called said they had an infestation of crickets and they had been fumigated and were dying. Led to a very sleepless night!!! Marna Nolte


.... October 27th, 2012


We stayed at the Comfort Inn,WESTPORT, St Louis Missouri.(26 October 2012)

The room was clean and inviting. The personnel were very friendly. They excepted pets was an added bonus for us, since we travel with our 'girls' all the time. Thank you for a very welcoming, restful night. Price was very reasonable.

Their breakfast helped start our day.

We thank you all At the WESTPORT Comfort Inn.

Wayne and Pat Boring


.... October 17th, 2012


Hi , we stayed recently at the Comfort Inn - Dubbo NSW. We found it not nice at all, it is very over rated by heaps. It is not cheap to stay in Motels these days, to pay $105.00 per night I expect something nice. The towels smelt & were very old, In fact I thought they had been there from the last people. The bin in the bathroom was dirty.
The bathroom smelt. When they changed the bed they put different color pillowcases on, which also were very old. Nothing was crisp. Would not stay there again, the person on reception did not appear to be the type of person who would care. Now we checking rooms before checking in We stayed in a Comfort Inn in Tamworth NSW which was spot on. Large room extremely clean and all manchester white & crisp & clean. Staff at Reception looked & were professional. Comparing Tamworth to Dubbo, NO COMPARISON....Dubbo should visit the Tamworth motel


.... October 17th, 2012


Recently spent a couple of nights at the comfort Inn in Kennewick, Washington. The motel was below the standards of most Comfort Inns. The carpets were dirty, lights didn't work furniture worn out and in general the motel was in very poor condition. Would not stay there again.


.... October 14th, 2012


Comfort Inn @ Greater Cinnci Airpot (Erlanger Kentucky) We just traveled to Kentucky from PA to attend a college football game. I asked the clerk at the front desk if the rooms i booked were side by side because i was traveling with family, and which they were. The rooms we got were smoking rooms but they were awful. They stunk to high heaven. ( we smoke in our house and it doesnt stink). The comforter on the bed had burn marks ALL over it. The toilet broke and we notified front desk. Turn on the air conditioner and it sounded like a lawnmower, exhaust fan did not work, and the balcony door was very hard to slide open. Front desk said they could give us another room but i wanted to stay next to my family member..we suffered through the weekendbut maintenence never did show up to fix that toilet...from now on i will stay elsewhere.


.... July 19th, 2012


Stayed at the Comfort Inn Pensacola FL on North Davis. Clean accomidations, friendly and helpful staff.
Too many drunks roaming the halls, the entrance and the pool.
Internet service is garbage, staff couldn't do anything about it but give me the tech support number for their provider.
Breakfast is passable.
Overall, a good stay.


.... December 9th, 2011


We stayed in Comfort Inn in Collinsville, Illinois on 12/2/11. They didn't change the sheets. There was hair in our bed sheets. I had to go to the front desk and get my own clean sheets and change them myself. The bathroom was dirty. I like the set up of the hotel, I just wish they took better care of the rooms. I was very disappointed!!


.... November 28th, 2011


Great Stay

I have stayed several times at Comfort Inns and they are nice motels all the necessaties I needed for my stays. Always clean, nice beds, staff friendly, reservations made online easily. Cant beat the prices they offer and I will stay here again I was very pleased.


.... June 6th, 2011


Good Hotel

Comfort Inn are usually nice hotels. They are a mid-range hotel, that will likely nice be a dump , but not have excessive luxury either. Thier prices are competitive.
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