Delta Airlines Reviews and Ratings
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Overall Ratings
(21 ratings)
(9 ratings)
(0 ratings)
(1 ratings)
(3 ratings)Attribute Ratings
Customer Service (31 ratings)Perform as Advertised (31 ratings)
Timeliness (22 ratings)Use Again (24 ratings)Cost Effective (22 ratings)Delta Airlines Reviews
Anonymous-81259.... October 28th, 2012
I took a delta vacation to San Diego with my family,I found out that Delta runs there program thru MLT Vacations a real scumbag company,Delta should be ashamed for not looking into this travel agency.I have 2200 left on the gift card that i won,i wish they would give me the cash so i could book a vacation on JETBLUE
Anonymous-79345.... October 16th, 2012
Flight delayed caused missed connection flight
My wife and I flew international with 2 connecting jumper flights through delta, we were supposed to receive 1 bag each free, the employees could see we were flying international but still required payment for the bags, this charge cost me $50 each way, totaling $100. Our last jumper flight from Washing DC Dallus airport was delayed. We arrived in Detroit and literally only needed to walk 50 feet to our next gate, Delta new there were 3 of us on the delayed flight hoping to catch our final jumper flight home, this is after being on flights for about 20 hours. They would not wait just a few minutes for us, they closed the door so there we are looking at the plan but cannot get on. We were told to go see the "help" desk. While waiting in line for approximately 1.5 hours, Delta allows "preferred" customers to waltz to the front at anytime, this happened about 6 times while we were waiting. We finally get the desk and they told us because the plane we were waiting for in DC was weather delayed earlier in the day somewhere in New York. They would only give us $25 toward a room (not enough) meanwhile we can't get our luggage, have no money left, and no way to get home. We had someone drive there and pick us up, 4 hours of car driving. Delta would not refund our money for the flight. The pilots and the stewardesses seem very capable and friendly, the company they work for, however, is like none I have never seen.
Anonymous-76198.... September 25th, 2012
The air on our Delta flight was FILTHY and made me sick for 3 days. I cannot believe it isn't against the law to SICKEN people.
I am 67 years old and my 2 grandchildren
coughed and hacked all thru the trip.
FILTHY AIR!!!!!!
Ethel W Moore
Anonymous-75508.... September 20th, 2012
I just check my flight today, I am very surprised. We are flying to Europe more that 11 hours from Los Angeles to Amsterdam, and you give just 1 meal (lunch)to us. On the returne flight to serve just a breakfast. I remember before we got lunch or dinner and breakfast, too. The other airlins steel serv minimum two meals if we fly to long trip.
What's going on your company?
Would you explaine to me?
Thank you
Eva A. Foldes
ellla11.... September 12th, 2012
Reschedule my flight
I received outstanding customer service when I had to reschedule my flight due to an accident. Everybody I talked to was very nice, caring, helpful and supportive.It was such a wonderful and great experience!!I will always fly with Delta Airlines again.
Anonymous-69160.... August 2nd, 2012
two cancellations, no help
I booked a fly for 7/18/12 round trip to Orlando, FL. When I arrived to the airport I went to the gate and the flight was delayed few times then I lost my connection in Detroit and I was rescheduled for the next day (7/19/12) When I arrived at the airport I was informed that my flight was cancelled. First the front desk people said that was due to the weather. After a lot of questions, I was told that it was due to no crew to go to Cincinnati OH to have the connecting flight to FL. After several attempts to find a solution to my problem, I was told by the front desk people that they might try to put me in a flight at night. (2 days at the airport was NOT FUN. Finnally due to many unhappy travelers, they were busy and told me that I could check next door with Southwest Airlines or Jet Blue and book a flight, and they will refund my money later. I had paid to attend a conference that is 1 x year and was not able to find accomodations. I had to borrow money and purchase a ticket for a fly that was leaving within 1/2 hour from BDL. I had to pay due to already lost the money for the hotel and missed 1 1/2 day of the conference. If I knew that no one at the front desk was sensitive to my needs and I had paid to Delta. They were secreting and not doing any effort to put me in new flight for that morning. Had to pay twice to go to the airport. Do Delta has so limitted personnel that they do not have a crew to flight after booking the flight and leaving passengers helpless, confused upset and nobody cared. What kind of people Delta hire if they do not have manners and are professionals/
Anonymous-62326.... June 11th, 2012
Worst flight experience ever and will never recommend!
Full flight, not enough space in cabin and to top it off customer services are the worst I ever experienced. I will never recommend and never use this flight service again. Also inefficient!
ddunning.... April 19th, 2012
Abysmal Customer Service
I've now spoken with two representatives and a supervisor, what a terrible experience overall. We had to change the last name on a ticket as it was incorrect. We were told that it had to be canceled and re-booked, fine...we were also told that our account would be credited, not fine..as this didn't happen, only the new ticket was purchased. Finally got to a supervisor named Jim that was incredibly rude, telling us that Delta did nothing wrong and that there was no way for them to credit us, that we'd have to go back to the booking agent, which was the complete opposite of what the first rep said and did.
Anonymous-40270.... October 14th, 2011
The worst seats ever!!!!
Myself and two other friends flew from N.J. to Rome and back in September....in fact, on Sept. 11th.....the delay of five hours could be due to landing in a N.Y.area, then waiting another hour for an old Italian couple to board (so the airline would not have to remove all the luggage then reboard the luggage)....then for the vehicle that guides the aircraft out to the runway to break down!!!.....this is actually all acceptable....however, on the flight to Rome and from Rome, the cushions of the seats on the plane were so old and flat that we needed two pillows to raise the seats to a semi comfortable position.....we had an 8 hour flight, and our backs and bodies were killing us by the time we got to our destination.....I think it is time for Delta to invest in some new cushions for all their planes....we were on an old 767,but I certainly will not use Delta again until I knew for sure that the cushions were changed!!!......on a good note....your flight attendants were wonderful....kind and friendly....PLEASE GET NEW CUSHIONS!!!.....GO AND TRY THEM OUT YOURSELF!!!!Anonymous-37345.... September 2nd, 2011
Lack of Customer Service
I was scheduled to fly from Rochester, NY to Orlando, FL via Atlanta, GA on 09/02/2011. The Rochester flight was delayed, delayed, delayed, etc. and every time it was 10 more minutes, 10 more minutes. They brought out pretzels to snack on. No beverages for dry salty pretzels. Anyway, I called Delta and was rebooked on a later flight through Atlanta to Daytona Beach which is closer to home with cheaper ground transportation. The Atlanta to Daytona flight was delayed about 25 minutes. In the meantime my luggage supposedly went to the original destination in Orlando. In order toget it delivered I'm supposed to have a File Reference Number from Daytona but Daytona baggage was CLOSED when we landed. I have no File # and the baggage claim telephone number keeps hanging up "due to unexpectedly high call volumne". Delt continues to suck.
Anonymous-36286.... August 18th, 2011
Wonderful Cabin Attendant Carla
We recently flew flight 606 from San Francisco to Amsterdam. There was one flight attendant that was OUTSTANDING. Each time she approached us she had a smile on her face. I just know that her first name was Carla. Employees like Carla are a real asset to an Airline.
Anonymous-34282.... July 22nd, 2011
Delayed Luggage & customer service follow up
This is the worst!where is my luggage????"
We talked with "customer service" every day, every time different person, never follow up,they always said computer record, never real search airport luggage. this vacation and my husband conference completely ruined by there terrible mistake. we left jfk in NY last week. that time they did sent one luggage. later they said they sent that. but where? .... How many time, How many days should we contact daily different customer service representative?... Since it happen to us delta people never follow up this completely delayed luggage. They don't care. We have to try to contact them. this is so disappointing, Nightmare, I don't know where luggage is NOW!........ Why they don't have any serious attention for each customer. We shipped same luggages at same time. But how they ship only one? how handling like this?.... It's already a week. I have no idea HOW LONG we should suffer this terrible situation?
This is completely terrible!!!!
Anonymous-33235.... July 12th, 2011
The worst
On a recent trip to connect with a cruise in Vancouver, BC, my husband and I were bumped from a flight in Salt Lake City. There was no request for volunteers, and we just heard our names called and were told that we didn't have a ticket on the flight. I was holding a boarding pass and we were minutes from flight time. We were rerouted through Portland, OR, and of course the baggage did not arrive in Vancouver (or maybe it did), as Delta got us in at nearly midnight and the windows were all closed. Phone calls were not answered, and we were ready to sail at 4:00 p.m. the next day, probably without luggage. About 1/2 hour before sailing, the bags arrived. Upon returning from the cruise, we discovered we had no ticket home, as the original snafu obliterated our return ticket. Enough said. Customer service was terrible, unapologetic, apathetic, etc. I would say that the employees of Delta are receiving a lot of passenger complaints, as that is usually what causes the attitude. Don't fly Delta!!!
bunniehale42.... July 11th, 2011
Delt a
Poor servicr
Delta sucks custmer service dont compensate for inconvience tickets not cheap my daughter first plane ride she tought was horrible i had to pay for two rooms the room in vegas and bestwesternAnonymous-31132.... June 15th, 2011
I should have known better
Checked in the night before on line for my flight leaving out of Nashville at noon. Got to the airport to find my flight was cancelled. I was put on another flight getting me to my destination not at 5 pm but after midnight. My husband was driivng out the next day, I was just going early to spend a day with my son who is in the military. I just to them to cancel my flight and give me my money back. But I had been dropped off by a neighbor with no way home again. **The guy behind the counter was very nice & apologetic** I have not had good luck with Delta in the past and probably knew better. I am tweeting and face booking my dislike. Hopefully it will discourage others from using Delta.I know unforseen things happen but really Delta, it's always something and never a good something.huhubell.... June 10th, 2011
Delayed Luggage
My luggage never made it from Atlanta to Springfield MO, this was after waiting for over 30 minutes for the luggage to come down the carousel.I went to the ticket counter and waited for 10 minutes then the ticket agent took my baggage tag number gave me a File Reference number and told me it would be delivered the next day when I asked where it was, and why all I got was it was not on the plane. I have had it with Delta !!
Anonymous-30535.... June 8th, 2011
We were on the flight DL 1540 from Atlanta to Milwaukee on Sunday June 5,2011. My wife and I were treated so nicely that we felt like about 20 years ago, when this was normal. We just want to say thank for the super treatment by your stewardess Mrs. Deborah Gronowicz.
orangecyn.... June 7th, 2011
Good enough
Delta is about typical for an airline. I at one point had to refund a flight, and was able to do so-- with the usual shenanegans of airline. On boards, the flights seems to be well attended, but I would not say it is exceptional compared to other airline
Anonymous-27799.... April 27th, 2011
I travel frequently for business Delta is by far the worst airline EVER
From the mechanical failure that caused me to miss my flight to the utter disregard for my needs as a customer to the ridiculous accommodations that they finally did provide in a flea infested hotel. It has a nightmare. Please do us all a favor declare chapter 7 so a decent airline can take over your routes.llivelys.... April 22nd, 2011
Credit voucher
I am so disappointed. A few minutes ago I gave a raving review in regards to a delayed flight on April 20, 2011. As part of the apology the flight attendent announced we would receive a $50.00 Delta voucher to be used for another flight. I have just gotten off the phone with a Delta representative and she has informed me the voucher is only for $25.00. I was so pleased with the service from the Delta team in regards to the quick action taken by the staff and also how quickly they had another plane ready for service. I was not the only person to hear $50.00 voucher was to be given as everyone around me was excited with this token of appreciation for the customers understanding and calmness during this dilemma. I can only imagine the disappointment of the many people who will try to use the $50.00 voucher.Linda
DreadPirateRoberts.... April 6th, 2011
Delta
Horrible horrible customer serviceAnonymous-26173.... April 5th, 2011
This a copy of the letter I sent to Delta.
April 5, 2011
To Whom It May Concern:
After one sleepless night and consideration of the situation that just occurred regarding my mother and International travel with Delta Airlines on April 4, 2011.
My mother was scheduled to leave CVG airport on Delta flight 6825 operated by Comair. That flight was late leaving and arrived late and she was unable to make her connecting flight. Another issue was that I spoke with several different Delta personnel regarding my mother’s flight up to the departure.
I believe you need a history of my mothers travel to fully understand what issues this has caused us. My mother has traveled to Germany for the last 40 years to visit family. All of our family is located in Germany and for at least 98% of that travel has been with Delta. I always make her reservation up to 4 months in advance of travel in order to ensure her seat assignment. The other thing is my mom is 71. Even though I make the reservations early, the flight usually changes before scheduled departure and I understand that circumstances occur when scheduling a flight that far in advance.
From the time a made the reservations and the actual flight took place, I spoke with Delta on at least 4 occasions regarding seat assignment and to communicate the fact that she would need someone to help her get to the next connecting flight. Each Delta representative I spoke with reassured me that would not be a problem. Seat assignment is a big issue and when they get revised I always call to make sure that she has the seat that was originally assigned, or one that is close to the original. I have always found, for the most part that the Delta representatives I speak with try and do the best to accommodate our needs. This time however, I did speak with one representative that informed me, and I quote “If I could give everyone the seats they wanted it would be a happy world”. The second quote was “That is the risk you take making the flight early and most people make flights early so they receive a cheaper flight”. Well, in today’s economy $1400, 00 is not cheap. By the end of the conversation, I informed the Delta representative that she sucked at her job and needed a new one. After consideration on my part, I should have not handled the situation in that manner. The excerpt above is small part of the entire conversation.
After giving some thought to what had just occurred and understanding what customer service is all about, due to the fact that I work in the quality field. I called Delta and requested a Supervisor. During the conversation with the Supervisor, I was informed that what took place during the conversation was my fault due to the comment I made. Figure that one out, considering the comments made by the representative.
As for the issue at hand, this time it required 4 phone calls even before the scheduled flight and each time I was reassured that someone would be there to help my mother to the next gate. As for the issue that occurred. My mom was unable to connect with flight Delta 142 due to the late arrival of flight 6285 and no one was there to help her to the gate. To say the least, she had to connect to a flight to Amsterdam and endure a 5 hour layover before connecting to Frankfurt. At least some kind gentleman helped her with this, or I hate to think what might have happened when my mother was stuck in a strange airport with no one to help her.
When I was notified, by the gentleman helping her of the situation, I called Delta. During my conversation with Delta I was informed that on all of her flight it stated “Meet & Greet”. When I ask why no one was their, the representative had to speak with a Supervisor. I was then informed that “Meet & Greet” was not guaranteed. I was also informed that I could have paid extra to ensure someone assisted her with arriving to her next gate. I was also informed that if needed a wheelchair would be made available, due to a disability.
At first I was silent, at no time was this information ever made available to me. I would have happily paid extra to ensure my mothers travel. The representative I spoke with was also not aware is the process.
This whole ordeal brings two issues to the front. The first being that at no time did Delta take into account the delayed flight and how that flight would effect those people traveling and the connecting flights with other Delta flights. The second issue is that Delta personnel have not received proper training of procedures and processes. If they had I would have been aware of my options when speaking with Delta.
You know, in today economy, you would think that customer service would be the key to a struggling airline, with record losses in the past. As a consumer, and most consumers I am sure feel the same way, are willing to pay more money if the service is there. For some reason today’s companies have lost the ability to see that. Most people are fair and if given the information they will be more likely to use the company that provided service. Maybe not everyone, but I bet the majority of people would. I am not an unreasonable person. I do however believe that when someone tells me they will take care of an issue, I expect that issue to be taken care of.
Given the amount of travel that elderly citizens conduct throughout the year, you would think a company would want to ensure the safety those individuals.
In the future I believe we will look at other options when scheduling flights. I will also plan to start posting our experiences with Delta, so everyone is aware of the type of service they can expect when traveling and hopefully help them make a informed decision when making flight plans.
One more note, during my sleepless night worrying about my mother, I did notice that Delta and Comair were ranked the worst in airline related experiences. I fully understand why.
Anonymous-25753.... April 1st, 2011
My recent trip from Fay. NC to AEU was a good flight, but the attitude of two employees aboard this flight made for an otherwise good flight. I understand workplace stress, but I also know what good custumer service is, it was not shown by either one of these two employees.
Anonymous-25675.... March 31st, 2011
we have always used Delta and search to make sure we fly Delta from layover to layover. We have always had a good experience with Delta till last Wednsday afternoon. We were late loading and the plain sat on the field for one hour. this made the flight late. i had to sit on the plain for 2 hours with a bad back which causes leg cramps and my pain med was in my checked in baggage.
Anonymous-25249.... March 29th, 2011
To Whom It May Concern:
The plane was having trouble when it flew in earlier that day from Minn. It took them until 5:30 pm to order the part from Minn. delaying us 2.5 hours. Then incompetence came into play someone in Minn. forgot to put it on the plane delaying us anouther two hours. Now, we were going to get out at 10:30, only when the part arrived they didn’t have the tool, so they said to put it on and had to wait until the part came in from Atlanta, GA. It arrived and the crew boarded at 12:30, positive thoughts started to arise. Only to be dashed to the ground at 1:30am. Saying that they had been there too long and couldn’t fly. Like they didn’t know this 2 hours prior so we could have at least had a good nights sleep. If they were out of time at 1:30 then they should have known it sooner. Then they send us all to the same hotel. It took some people until 4:30 to get checked into the hotel. After all 230 people arrived at once. We were told we would fly out at 9am Friday morning, so we arrived at 8 in time to check our bags and go through security. Only to find that someone had failed to call in a new crew and we had to wait until the crew we had last night had their adequate rest and we would try to be out by 12-1pm. And yes we were given meal voucher the night...no morning prior only to have the hotel coffee shop say that we would have to go stand in line and get hotel vouchers for them to use. At that time no one wanted to stand in line again and decided to pay for our coffee and breakfast ourselves.
Then we had to stand in line hours prior to our flight again,because they changed the flight number and we all had to be checked in again. It literally took me standing in line 2.5 hours to get checked. We finally took off between 1:30 and 2pm.
On our arrival we went to the gate that had departures to Kauia, as we were told to do, to find we hadn’t been booked through on any flights. We were sent to the front desk to talk to a supervisor, his name was Eddie! I have never been treated with such disdain and disrespect from anyone in my life. There was an older lady with me who was in the same predicament that I was in and also a gentleman with his two sons and another older lady in a wheelchair. He was close to the end of his shift and was clearly annoyed to have to bother with this situation. Our luggage had already been flown to Kauia, so we were without anything to spend the night. He abruptly dismissed her to a motel with a cab voucher and $12 meal voucher. I told him I wanted to get to Kauia tonight and to figure it out. He took my boarding passes and disappeared behind the doors and left us all - (my son, husband, gentleman and two sons and myself)- standing out there for over and hour. Finally we sent a front desk work back to see what was going on after we had explained the situation to her. She came back out and as she was walking out he basically told her to mind her own business and leave. She said she was sorry and that we should say something about his behavior. After another 45 min we asked another worker to ask the supervisor to come out and address us about the situation and Claire came out and asked what she could do to help. Eddie had gone off duty and had failed to mention us waiting outside for him. She was appalled and said let me see what I can do. She eventually got the 3 of us off on a 9 o’clock flight. I’m not sure what happened to the other threesome. He was ready to give up and get a motel. He was one that didn’t get checked in until 4:30am at the motel. After we arrived in Kauia we had to find our baggage which had been locked up and the attendant was gone helping a lady in a wheelchair after close to an hour wait we collected our bags and went to find a car rental that was still open. The one we had reservations with was closed, so we paid for two days with them without using their car at all. Then we had to be shuttled to the lot with luggage in tow to retrieve the car. Eventually traveling to our hotel past midnight to check into our motel that we had now paid for, 3 nights that we hadn’t been able to use. We had already scheduled events and we couldn’t get our money back but we could reschedule. We rescheduled our departure with Alaska Airlines to leave a day later since we already missed two full days of our vacation. It cost us $100 each to reschedule our flight, thanks to your incompetence. Needless to say we will more than likely search other airlines for flights before we look to you again. We are expecting to be reimbursed by your company for 3 nights in our condo, $300 for rescheduling fees, $ 250 for meals incurred at the airport- sorry $6 does not cover a meal, and compensation for our distress and discomfort.
Thank you for your immediate assistance with this issue.
This letter is being sent to every entity of Delta Airlines, and will continue to be sent to various forms of media ie. Facebook, Twitter, Linked, newspapers, radio, and any other form of public media, until I feel you have at least made an effort to compensate me for the disastrous trip to Hawaii. We lost three nights in our Condos @ $340 a night X 2 = $2040 , Car Rental lost $278, Rescheduling of flight to not lose event down payments $300. Mental distress = Priceless.
Thank you again
D.C. from Oregon
Anonymous-25219.... March 29th, 2011
The baggage service is less than adequate. We had a flight from Atlanta, GA on 3/27/11, our baggage did not get loaded on our flight which was late leaving to begin with. When we went to the claims office we were told we would have our luggage Mon. 3/28, it is now 3/29 at 3PM and we still have not received our luggage. Customer service has not been real helpful. I do not recommend checking luggage with Delta. I know why all of the passengers on our flights had carry-on luggage. The $25 charge we paid on each of our bags was not warranted. I am definitely asking for a refund.
Anonymous-25108.... March 29th, 2011
I sent pretty much the same message below to Delta and in the box where they ask, “would you like a reply via email?” I checked NO. Well, in my email today Delta sent me a $50 credit voucher, no note, just the voucher. For what? I’m not the one they failed, it was the Mom! Not surprised, since they did not have time to help the single Mom struggling with two kids, why would they actually read the email and address the issue. Just another Delta band-aid. I’m going to print it out, write void on it and send it to the CEO, Richard Anderson.
Anonymous-24877.... March 28th, 2011
I flew from Orlando to Atlanta on March 25th. Sitting outside before my flight, a young lady approached me with two very small children, it was her first time flying and she was clearly nervous. I answered a few questions for her and as she walked away, I asked myself "should I have offered more help?" I was so tired after a long work week, I did not. She should be okay I thought. As I exited security, there she was struggling with a baby in a stroller, three canvas bags, her purse and a young son who was not in the mood to listen to his Mom. She looked a bit lost as she went toward the train to take her to her gate. I helped her get on the train, it was 5:10pm, her plane was leaving at 5:30pm and I knew she had no idea that they were already boarding. I told her she needed to get to the gate right away and offered to help her get there. When we got to her gate, I approached the Delta employee behind the counter and said "I just met this young lady, she has never been on a plane, has two small children and may need assistance" It was close to departure, it was busy but I NEVER expected this response "Well she is pretty much on her own, we don't have the staff to help", with the tone of voice and attitude of a Delta employee clearly out of patience for the day, I was shocked. I turned to the young lady and offered her as much advice as I could since she would have to change planes in Atlanta and that is no easy task for anyone, least of all, a young Mom with two children and no experience in ANY airport. I watched as she struggled to get her boarding passes out and ran after her son who had made his way to the window to say he wanted “that plane”. I told him it was his plane and he should stay close to his Mom and that she would need his help to get on the plane. He ran back to her, grabbed the stroller, turned and looked at me and with the most innocent smile and said “bye”. I walked away with an ache in my stomach for her, knowing how nervous she must be. Then it clicked, I was going to Atlanta, I walked back to the counter and asked if there were any open seats, hoping to change my flight so I could offer her more help. I was asked if I was a “member” of some program, I said no and was told there are no seats. I flew back to Milwaukee through Atlanta and hoped she and her children encountered someone else like me, a stranger that could help since Delta “does not have the staff to help”. The recent article "Delta Airlines Workers Are Being Taught to Play Nice: What to Expect" talks about Delta employees receiving one day of training, unfortunately, too late for the young lady I helped and clearly Delta needs more than 8 hours to train staff, not only on service, but compassion as well.
Anonymous-24658.... March 26th, 2011
I have been a Platinum Medallion member of Delta for several years and have seen how its service has deteriorated. I have far too many unpleasant experience with Delta to enumerate. This year I finally decided that I will no longer fly with them and had my status matched by Continental. The difference can be seen just by calling their customer service. Continental's customer service agents are helpful and accommodating while Delta's are rigid and uncaring as if they are there to give you a hard time.
Anonymous-24496.... March 25th, 2011
Flew from Wichita to Atlanta to Greenville, SC. After 2 fights canceled, no reason provided, and the two I did make being late, I did arrive 27 hours after I was originally scheduled to. Missed a full day of meetings. On trip back, two delayed fights, again, I finally get into Wichita, late, and we had to wait for 10 minutes short of the terminal, waiting for the ground crew to come out and guide the plane to the gate. Delta's response, oh, were sorry, here is a $100 voucher. My time, and missing a day of meetings is worth more than that! No thanks, no way will fly them again!
Anonymous-24382.... March 24th, 2011
I have had some mix experiences flying with Delta. However, the people that I have usually talked to are fairly helpful and understanding.
Today I called Delta to request assistance for my mother as she is travelling alone and will be needing some wheelchair for her upcoming (international) flight.
When I gave the confirmation number, the Delta Intl CSR said that it needs to be re-booked through the travel agency where we originally bought the tickets from. I have told him that we already received an email from Delta with her new flight status. We have had many phone calls between the agency and Delta, including F2F with Delta at the airport. He continued and insisted that we still need to rebook it as they can not help me. Clearly disregarding the email that was sent to us (by Delta) with her new flight.
Her original flight was cancelled due to her health conditions. After going back and forth with Delta and the travel agency, a new flight was scheduled for her. The agency was unable to do anything. At the end, it was Delta that had the last say and issued the new flight.
I understand that frontline people are limited to what they can do to service their customers, most especially if the tickets were bought thru a third party. However, the level of service should not be different. Certainly my interaction with this Delta employee was very poor and just adds to Delta's unfriendly and cold image.
There are good employees at Delta and unfortunately, I have encountered someone today, March 24, 2010 that was interestingly bad enough that I have to share.
For now, my next step is to straighten my mother's flight thru the agency and hopefully, Delta will be receptive and will be helpful =(
Anonymous-24238.... March 23rd, 2011
We have had the worst time trying to buy a ticket on Delta. The new credit card security that verifys it is our card does not work. It kept saying there was a problem with this credit card, not so. Spent time talking to someone on the help line who was overseas. He tried and tried and then said he needed to call me back last night. That never happened. More time today. We have spent minimun of 2 hours trying to buy a ticket. Unreal. I would never bother with Delta again after this experiece. My husband who is using sky miles is having his own nightmare. The comuter is changing numbers and lowing him out at the end of entering all this information. So frustrating!
Anonymous-24097.... March 22nd, 2011
I recently flew DELTA with my granddaughter and we had an awful experience.
The flight was delayed for over an hour, and we were not kept up to date with the problem/cause of delay. This resulted in family members driving around waiting for flight for over 2 hours. They checked flight status before going to airport and it said "no delays, flight on time!"
Delta allowed most customers on flight home to bring all their luggage aboard instead of checking in luggage. I followed the rules and paid $100.00 for baggage. Delta employee's said nothing to the customer's that were bringing all their luggage on board. This is unfair! We attempted to call the flight attendant's several times on flight and NEVER once, did an attendant respond. I guess they were having a "private party" in the wings of the plane.
The worst part is, when you make a complaint, you will only receive a lengthy "sorry letter" It's pathetic. Delta refuses to make things right, which is why they have the lowest rating for customer service and delays! WARNING: DON'T FLY DELTA!
ABSOLUTELY NO ISSUE RESOLUTION WHATSOEVER!!
Anonymous-24088.... March 22nd, 2011
I will advice anyone to Never fly Delta.. They checked in my 85yr old mother who is also Handicap to only find out that they had sold her expensive seat to someone else, she did not miss her flight or came in late and when i called the customer service line i was basically told to pay a extra 175.00 for penalties besides the 496.00 (one-way) that was already paid..I WOULD'VE NEVER IMAGINE A AIRLINE TO BE SOO UNPROFESSIONAL FROM THE AIRPORT STAFF DOWN TO THE CUSTOMER SERVICE MANAGER!!! WITH ALL THE MONEY THEY CHARGE US SHOULD BE USED ON GETTING THEY'RE STAFF BETTER MANNERS AND BUSINESS TRAINING.