Dollar General Reviews and Ratings

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Overall Ratings

2.27 based upon 26 reviews

(16 ratings)
(1 ratings)
(1 ratings)
(2 ratings)
(6 ratings)

Attribute Ratings

Customer Service (25 ratings)
Perform as Advertised (25 ratings)
Timeliness (25 ratings)
Use Again (26 ratings)
Cost Effective (25 ratings)

Dollar General Reviews



.... March 5th, 2018


What is going on with the store in youngwood pa??? I go in the there an the machine I use to get there hass been empty for over 2 weeks it's rexall sleep aids they never have them anymore so now I will just go rite aid


.... March 3rd, 2018


Worst Dollar General Ever!

The Dollar General on 60 Center Street in Columbus Ms, is dirty, gross, and disgusting. The manager is rude As a customer I was waiting in line to get checked out by her she was so rude when I said "Hi, hope your having a great day" She glared at me and rolled her eyes. And to top it off she was also very disrespectful and demeaning to an employee who was on the other register. She accused that employee of not ringing up all items. And got rude with the other customers when they said she did ring up all the items. I will never shop there again. And your manager who's name tag said Misty should be fired. That's not how you treat your employees and customers. Ridiculous!


.... September 20th, 2016


Why is it that every Dollar General looks like a huge pathetic garage sale inside and outside of your stores? I just stopped at the Brownsboro, Texas store and it was horrible!! Inside and out! As well as them being so dirty! I've had to stop shopping at DG because it's so pathetic. In my city, Malakoff Tx. Is the same way. I will continue to take my business to your competator to FAMILY DOLLAR. THIS IS REDICOLOUS THAT YOU THROW UP THESE STORES AND THEY BECOME AN EYESORE TO THE TOWNS. THANK YOU!!!


.... June 21st, 2016


The worst managed dollar general store!

The dollar general store located in Cleveland, ms on highway 8, is the worst store I e ever been to! The aisles were blocked with carts you could not get down them to shop, the shelves were in a disarray and it was a fire hazard and dangerous experience to shop there.


.... January 22nd, 2016


Cashier/Manager makes a mistake and loses business for the company

5 W Port Arthur RD Port Arthur TX 77640 .My husband and I visited this store on January Friday 22nd 2016 at between 8:00 p.m.and 8:30 p.m.We bought 36 items my husband had put 8 Monster drinks into our basket he remembered that because he grabbed 4 at a time.We proceeded to the cash register to pay for all our items the cashier who seemed to be in a hurry rang up all our items we then proceeded to our truck when my husband looked at the receipt he noticed we were CHARGED for 10 Monster drinks he immediately went back into the store to point out the MISTAKE she argued with my husband at one point said the F word so I went back to the truck while my husband stood inside arguing with the cashier I took all the bags out of the truck and placed them back into the cart and proceeded back into the store after putting everything on the conveyor belt the cashier still would not admit she made a mistake in fact she was not only the cashier but the Manager as well so I told her to refund my money and she complied, in her haste she refunded not only all of my purchases but she gave me a a refund on 2 of the Monster drinks she was the most uneducated person and it clearly showed so we went on our way to the Family Dollar and spent $200 there. My husband is a Foreman and works 13 hrs.a day for a double time company if I would have gotten 10 Monster Drinks then I would have paid for them.I think she showed malice and ignorance in sky high proportions.And there was no reason to argue or have a battle of the wits when she clearly wasn't prepared.Thank You Deborah Richter


.... September 2nd, 2014


Always loved our local store but in the past few months it has really went downhill, the store is dirty&stays so piled up with new merchandise that you can't get down the aisles.they are usually blocked which is frustrating.The entrance is so crowded&jumbled up that its hard to enter.


.... January 24th, 2014


dollar

i love the store but it could use more variety and more cheap iteams


.... January 23rd, 2014


Dollar General, you'd think its a dollar store?

First of all, the Dollar General name implies it's a dollar store. It's not. While you can find SOME items for a dollar, the majority of the store is regular retail. The refrigerated items are just as costly as the grocery store. As a matter of fact, in some cases I found the same price or higher. Maybe the store should be called "Dollars in General". The off brand of ice cream they sell is disgustingly flavorless. The name brand ice creams they sell are as expensive as the grocery store.

The quality of the dollar brand merchandise is sub par, cheap and seriously should be sold at even lower prices. I bought an extension cord in there 2 trips ago and even though I KNEW BETTER, NOT TO BUY an electrical cord without a real UL safety listing inspection tag on it, I bought it anyway and sure enough, the holes aren't big enough to plug ANYTHING into the ports? WHAT? That really annoyed the beans out of me. WORTHLESS. I might as well have walked in, thrown money on the floor and walked out. I GENERALly buy household items there like TP, Tide, Styro foam cups, Sprite 2 liters, even though it's cheaper at the grocery store.. Shampoo etc.. There are about 5 of them in my town so..convenience is the key to using this store, NOT quality.

As for the staff? I've met some that are so rude they have no business working around people, EVER and the long term staff, well, they're more friendly and helpful. I've been in some really dirty stores and used the restroom that was so filthy I turned around and walked out and told the clerk, she shrugged. There was a monster turd floating in the toilet. The restroom was FULL of cleaning products and the place was dirtier than a biker bar mens bathroom. Other stores are cleaner. Stocking is always a problem because of so few employees so sometimes you must walk around mounds of unstocked items in the isles. No biggie.


.... December 19th, 2013


I was going to write a complaint about the Dollar General store in Columbia Mo on Paris Road. However, after reading all the comments that are complaints about Dollar General stores throughout the US I doubt that the Dollar General headquarters would care. It's nice to know a business is so needed in this country that people will shop there even if they are dirty, cluttered, and discusting.
Congrats to Dollar General for caring.


.... November 10th, 2013


was in your new martinsville store at 9AM on Nov 10th and it was a disgrace seeing the shape that your store was in. It was filthy floor looked like it had not been swept for a few days stains on floor dirt stains. items laying on the floor. I have been in your Paden City store and the one near St mary's and they looked nothing like your store in New Martinsville. this is not the first time it looked bad but today was simply a disgrace to have one of your stores looking like this.


.... November 7th, 2013


I find the store on Hwy 27 in Newnan,Georgia parking lot is untidy to the public eye. Need to be cleaned to give a better impression of the store.


.... October 30th, 2013


Store in Utica,Ms. was playing music that was vulgar and had no place in a business. Also stock is blocking access to merchandise all the time


.... October 24th, 2013


I live in California, MO and recently you moved your store to a large location. Since doing this you have not filled the store and the amount of stock you have makes this store look like it is going out of business. The store is unrecovered which is a big turn off for me. Yesterday I was there, entered the store and it looked so bad, I walked out and went to Jefferson City and shopped at DollarTree and Target for what I wanted. There store where full and presented beautifully. The girl I complained to told me this store is number one in the district. If that is so, what the numbers would be if it was full and recovered.


.... July 19th, 2013


Great store

I love going to doller general to get cheap amazing products. Their is lots of food and snacks you will love. Its cheap and worth it. Overall doller general is def a place you should check out if your looking for cheap quality items.


.... June 8th, 2013


Convenient

I find the Dollar Store in our area to be convenient. You can buy items for 15%-20% less than even att he grocery. They have great deals on other things, too. I bought three cell phones there and paid less for them than in other stores. There was a clerk or so that had an attitude, but overall the staff is friendly. The only complaint I have is the place is small which makes the aisles feel crowded.


.... May 25th, 2013


I sincerely thought our dollar general was in horrific condition due to local management and lack of employees, but after reading other customers reviews I now realize the problems are in "UPPER MANAGEMENT".I love the store,the fact that its in our smaller comminuties and the prices.However, someone needs to take the initiative to clean,organize,and at least stock the shelves.If you sit in the parking lot of Dollar General which shares a parking lot with FAMILY DOLLAR, and watch which way customers go, I think u would go back to your office and fire everyone. Its sad to see the disgraceful conditions , idiot employees , of such a potential profitable store.


.... January 15th, 2013


Extremely POOR customer service and RUDENESS

January 15, 2013 was shopping in the Warrior store and had apparently been in the store longer than I thought because it was 10:00 before I knew it. I proceeded to the front to check out and apologized to the girl that checked me out for not being done sooner and explained that I had just lost track of the time. I proceeded to check out and after spending $104.00 had taken my bags to car and was loading my things in the car when the bag ripped down the side and and all the contents spilled out on the ground. Now I didn't mention that it was raining and had been for several days. I went back to the door and knocked and asked the boy behind the counter if I could please have another bag because the bag had tore and told me "No" we are closed. I said "I don't want to come in if you can just hand me a bag out the door I would appreciate it and again he said "No". The whole time the girl that checked me out had a mop in her hand and was standing right in front of the door and he continued to tell me no. All I wanted was a bag that was not torn to put my items in. It wasn't just one or two little things. To sum it all up they were extremely RUDE and not willing to help a customer that due to their inability to bag items properly, caused me issues in the parking lot. I was furious by this time and asked for the corporate office phone number and he would not give it to me. I am not expecting special treatment but I do expect to be treated better when shopping in a public store. if they arent happy there, they dont need to be there. But I can tell you that tonight, Dollar General has gotten its last penny from me and any member of my family or friends that I can talk to. I will from this point forward give all my business to Fred's in Warrior and will suggest that they do the same. This is not the only rude person that works in this store. There is another woman with multicolored hair that is extremely rude as well. But that's beside the point. I sincerely hope that the employees of Dollar General have to undergo some sort of customer service training prior to employment. Dollar General employees are some of the rudest people I come across in my shopping experiences. That's just the honest to Gods truth. To sum it up.....if you are looking for happy return customers to your stores, you are on the wrong track with employees such as Kyle in the Warrior store.


.... January 12th, 2013


Dollar General Store experiences

The quality of service differs for each store that I have visited. In my town there are two stores about 5 miles apart. One store is AWESOME, while the other store is poorly managed and you can hardly get down the isles. The awesome store is located on Plank Rd in Zachary. There shelves are always full and the employees are always glad to help.


.... January 2nd, 2013


Great value!

Dollar General has a great selection of products at great prices! The diaper deals are awesome! Love this store!


.... December 2nd, 2012


went to the store to get 6 different items only had 2 in stock for others were out of stock for more than 4 weeks now disgusted with the store never will I go back to the store again


.... November 14th, 2012


I live in London Kentucky 40741... I have several complaints on the Dollar Store by my house. This Dollar Store is located on West 80 past WalMart D.C..I have been going to this store for years but recently it is a disgrace !!!!! The isles are plugged full of stock and I might add it's the same stock that's been sitting there for weeks... The boxes that the stock comes in were broke down and in a container but they have also been sitting there for a week... I mean the same ones... The floors are disgusting because it looks they haven't swept them in a week... I can't find any thing I need because I can't get through the isles. They are now mostly kids in there that will not do anything but stand around and talk to each other about going to a party and yes I overheard them talking about this while I was trying to check out. Needless to say my experience has not been good for the last 3 weeks. I usually shop in this store at least 3 times a week but after the way the store has gone downhill this bad i may quit spending my money with u guys all together . Something needs to be done about this store before people stop shopping here completely and I may be one of them.. Thanks for hearing my concerns.


.... October 19th, 2012


Dollar General/Athens, AL

I just left the neighborhood Dollar General in my area. I so appreciate the work the company has done, the store improvements and more merchandise. Along with these improvements comes more customers. Why put in three new registers if they are not going to use them? This is every time I go in there. Good Grief, it is no better than Wal-Mart and I refuse to shop there. Is Dollar General next?


.... October 10th, 2012


I shop at your St. Peters Mo. location store no. 11595. I buy all kinds of stuff including wine. I am really tired of showing my ID everytime I buy. I am 66 years old and find it hard to believe they can't tell. I know you have to be careful but come on, a little common since goes a long way. There are alot of other places I can shop and will if this is not changed. The people there are very good and it is not there fault. Its yours


.... July 3rd, 2012


i love dollar general

i wish there was one closer to me. The convenience and professional attitude of these places amaze me. For a "budget" store to do so well with their merchandising and sales is wonderful. plus they are also great about having coupons.


.... January 8th, 2012


Rare Genuineness

I needed to rent a Rug Doctor just recently and found an incentive promoting Dollar General with a $5.00 rebate offer. Not to disqualify or discourage the incentive, but from a consumer standpoint lately, the Dollar General atmosphere, in and of itself, that I have experienced, is quite invaluable. Practically without exception, I am greeted by an employee when I walk in the store, and, if feasible, find myself in a friendly conversation that can more resemble a person to person encounter than an employee to customer, while the staff still remains professional and attentive to other customers. What's most commendable and encouraging is that the staff and/or employees either have a sincere appreciation for the cumstomers walking in the door or Dollar General. What's more, I'm not just descibing one particular Dollar General, because I have visited several over a period of time and even more just recently since a new one opened up near a relative's house. At each store, practically, and regarding each employee, whether clerical, cashier, or management, I have experienced this genuineness consistently. It's not just the "HI-HOW-ARE-YOU" robotic greeting that can sometimes make a consumer feel as if he or she is just another nuisance in the check out line.
I really enjoy the new stores. There are easier to navigate and with a little more space. More space is great, and will probably be beneficial if the stores continue to add space, but no amount of space is a valuable to me if it comes at the cost of a programmed monotone "how are you" exalted above rare genuine regard as a shopper. It's comforting to know that it's not too much to ask for a store to provide department store variety, savings, and just plain simple human regard at the same time. I have found that at Dollar General. Thank you, however many and whoever you are.


.... December 18th, 2011


I'd be lost without you there with great deals everyday!!!!!!!!!!

I love that you have quality products for a awesome price. I was in a bad accident this last summer and I am disabled now but my kids will have presents because I saved at your store.
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