EHarmony Reviews and Ratings

View EHarmony customer reviews

Read reviews about EHarmony from users just like you! If you have anything to add, please click the "Submit Review" button on the right-side of this page.

Do you have an experience with EHarmony that you would like to share?
Earn 750 points for your review!

Overall Ratings

1.24 based upon 21 reviews

(19 ratings)
(0 ratings)
(1 ratings)
(1 ratings)
(0 ratings)

Attribute Ratings

Customer Service (20 ratings)
Perform as Advertised (19 ratings)
Timeliness (19 ratings)
Use Again (19 ratings)
Cost Effective (19 ratings)

EHarmony Reviews



.... February 13th, 2016


I can't believe how disappointed I am in eharmony. I would never recommend it to anyone. I have always been told I am a very attractive woman and would be "a great catch ". I completed 95% of my profile and posted a couple pictures and the very few matches (I think 14 in my 100 mile radius) over the last two weeks are overwhelming awful. Most of them do not fit my specified criteria as far as height, appearance, age or interests. What is the point of even answering all the questions ? I would have loved if eharmony offered a one month membership as I would have quickly cancelled mine. I unfortunately opted for the one year "special option best deal" and deeply regret the $191.00 I spent. What a waste of money., what a disappointment. I just can't get over the matches that were sent to me, and how very few were sent. Is there anyway an individual can search themselves for who is registered or is there really just that few matches??


.... December 18th, 2015


I want my money back. I signed up several months ago and you gladly accepted my money. Since that time all I get is whoops something went wrong but we are still here message. I want my $90 back today!!!


.... December 9th, 2015


My subscription

I would like for this email to be sent to your head quarters please.I just signed up last night for an account, bought a subscription tonight a couple of minutes ago. I saw an upgrade button which took me to the page of options. The first option was 40 some dollars for 6 months which was marked as the best option. I picked it, the next page was credit card info which I entEred, then I got the yey confirmation page which showed my total of $81.99 .and it says this is your first payment of 3.
I know EXACTLY what I clIcked on and what I purchased, I think this is fraud and I am sure I am not the only one who has experienced this. I immediately called your customer service and spoke to a rubbot like human who kept repeating that we dont ha=
ve that promotion, she put me in a long hold and came back with the same anSwers. After a few minutes of her giving me chest pain I demanded a full refund which she agreed on.This is really sad for a huge company such as eharMony to rip people off like this.
I will place my experience on yelp.. Such a pitty....


.... November 19th, 2015


I have waited for years to try your site but it was too expensive. I was a non traditional student at the time. I believed it was the elite sight of on line dating and had the best picks of canadates. I graduated,got a job and could finealy join. It has been 2 weeks and I am very disappointed in the site. Most of the time my answers and questions will not even send, so then I have no way of communacating with any of the men that have shown interest. This has bee a total waiste of my money and time.


.... May 29th, 2015


Very poor customer service/no matches

I have been on this site for about 3 months now, and I have received only ONE match in the last 172 they have listed as matches!! The rest are "flex-matches" which are outside my match settings. Having paid for one year, I feel like I'm being ripped off! I tried to contact them, and googled the number, because you can't find one on the site, and I received some tech guy who wanted to take over my computer!! This was the only way he could make it work, he said. He had an Indian accent, and he would not give me another number to call, and he said he had no manager I could talk to. He said he was at home and didn't have a manager! When I said I would find a number and make a complaint about him, he tried to give me his social security number! When I told him I would NEVER take that and he should NEVER give that out, he acted like he didn't know that and was thankful for the information about how it could be used to steal his identity. At this point, I am very disappointed with the service and will definitely NOT be renewing my subscription!! Very poor customer service!!!!


.... April 15th, 2015


90% of the matches I receive do NOT have a photo, very disappointed in this site


.... February 24th, 2014


Kinda agree this site is rough! I keep getting same pics, same people, and from all races although I have restrictions on profile! This is time consuming and crazy. I have no intentions of dating women in Georgia and I know that more than 120 miles from Kansas? What gives!?


.... January 13th, 2014


I think your new format stinks!I have had nothing but trouble navigating around.
I click on messages and it takes about 3 times before it even responds.
there is no place available that I can find,to delete men you have no interest in.Consequently,I have to weed through hundreds to find someone I am communicating .....or trying to,with.
It was to the point I took my computer in for a tune up.....which it did not need.
If this isn't resolved,I plan on discontinuing use on this site and finding something less complicating. Classic example......this comment will not even send!


.... November 14th, 2013


Dear E Harmony,

Thank you for setting up my husbands profile on E Harmony. If it wasn't for your site, him and I probably would've never met online. After setting up his profile, your matchmaking linked him with a match online. However, when my husband went out with his matched profile online, he was dissatisfied with the whole date. The person he met wasn't even his match. The only thing they had in common was a book written by some guy. Afterwards my husband deleted your account and went online to meet me on MySpace. I clicked on his pic and we were a match made in heaven. We had so much in common including our favorite show the Simpsons. After all the conversations we had online I decided to ask him out on a date. We had a wonderful dinner on our first date at BJs Brewery and restaurant. Since then we have been together since 2007. We got married in Jan 2012. So Thank you E-Harmony for setting up my husband with the wrong girl and match. Or else him and I would've never met. Thank you

Sincerely,
Happily married wife


.... September 23rd, 2013


I am very disappointed; this is not what they promised. I have not have a new match for a while now, just a waste of time and money, go to Christian mingle, that is a real site with plenty of serious people ready to commit. I already told them not to re do my subscription.


.... August 28th, 2013


*****WARNING********
DO NOT SING UP FOR eHarmoni.
The site is the most difficult one. The service is a total scam. Read the reviews before thinking on joining that BS of a site. You will be stuck with an obsolete, expensive, good for nothing membership.


.... May 29th, 2013


I am not happy at all with the service very few contacts that will respond and the few that do are misrepresenting themselves. I am honest and forward with what I am looking for and after all the vetting of the match they totally do a 180 when meeting. If the men can not be realistic then they need not be up here.


.... May 16th, 2013


i am not a member but have inquired and been pushed to become one-funny they try and set you up with all these matches but in a month of pursuing me to join ,not 1 match has gone thru the questioning and wanted contact-yet e harmony provides you with all these matches,funny how 99.95 DONT SEEM TO RESPOND.Also why is it your tv commercials nver seem to show the entire body shape of the matched couples-good looking faces but overweight bodies-(meaning unnattractive fat people )if you cant find matchs that are ibterested and reply upfront before you join,then your servive is a joke!!!!!!!!


.... May 12th, 2013


EHarmony you should be ashamed of yourself.
This is a complete scam. No matches, no refund.
Buyer beware. This site is crap and a total waste of money.
RUN!!!!!


.... April 15th, 2013


I am not getting anyone pursuing me at all!! I did for the first week and that was it!!! I'm not ugly by any means. I have more luck on the free sights!!! And they keep sending me my "perfect match" NO PICTURE!!!!! What the hell???????????


.... April 4th, 2013


Not even worth a star!

I wasted my years membership and did not find any matches. They are just interested in your money.

I DISAGREE with the point that it is "Safe", They use you're email for spam purposes.


.... December 4th, 2012


Hi,

I wanted to find a wife in Russia or Ukraine and had my preferences set to meet Russian/Ukraine. They did send me some profiles and I tried to contact them. I never went to the stage of emailing and I believe they are either dummy profiles to waste my time and keep me appeasing. Also made an observation of all these women either being accountants or translators. So any way after two years on eharmony, I am cancelling my membership, not so happy with the process at all--


.... October 4th, 2012


Waste

I sat there for that long period of time filling out a survey and when i got done with that long boring survey it read: we're sorry but we could not find any matches..lol really


.... September 25th, 2012


A safe place to mingle.

Unlike competitor websites, Eharmony has a clean track record free of most types of scams. You can find love without finding trouble with it here.


.... February 9th, 2012


dating

its a great place to meet new people and feel safe doing it


.... April 11th, 2011


DO NOT GET SUCKED INTO EHARMONY'S VORTEX OF GREED!!!!

They are ONLY interested in your money, they care nothing for you or your hopes of finding love!!! They hide their policies about auto-renewal in small print in their terms and conditions page, far away from anywhere you're ever likely to see it, unless of course you're specifically looking for it...then STEAL your money behind your back, renewing without even a heads-up until it is already done and you are notified by paypal or your credit company. All over the site, they advertise about how you can renew your membership, but little do you know, they are gonna do it whether you like it or not! Then when you go to complain, tough luck! Complain to them, they will only direct you to their terms and conditions page and say they cannot refund. Complain to Paypal, and they will win, because they, again, direct Paypal to their T&C page and although they mislead you into thinking you must renew your own membership, they have their loophole set into the T&C, so they can keep whatever they steal from you! Anyone who would setup a company with such unethical business practices, is NOT a Christian service, even though claiming to be. It is DISGRACEFUL. THIEVES. KEEP CLEAR, do not subscribe to this service! Although I have now turned off the auto-renewal thing in eharmony settings (which they never, ever tell you about), and also unauthorised Paypal to let them take any more money (also never told about, by either eharmony OR paypal), I am STILL concerned about them having my details. Clearly they cannot be trusted with personal info if money is involved. Just got an email stating that due to violation of their terms, my account has now been closed by them. What violation? COMPLAINING ABOUT THEM?!?!? hahahaha!
Review Finder
Quickly locate the company, product or auto review you are searching for.


Get Help Online

Get immediate support for your EHarmony questions from HelpOwl.com.

Recent EHarmony-related questions:

Corporate Office

Locate the EHarmony corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Contact Information

Complete EHarmony customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed EHarmony customer service rankings, employee comments and much more from our sister site.