Facebook Reviews and Ratings
View Facebook customer reviews
Read reviews about Facebook from users just like you! If you have anything to add, please click the "Submit Review" button on the right-side of this page.Have a Story to Share?
Post a new Facebook review today!
Overall Ratings
(18 ratings)
(9 ratings)(16 ratings)
(20 ratings)
(18 ratings)Attribute Ratings
Customer Service (67 ratings)
Perform as Advertised (65 ratings)Timeliness (63 ratings)Use Again (62 ratings)
Cost Effective (60 ratings)Facebook Reviews
FlossieNdungwa.... February 20th, 2024
It has been used majorly in marketing of products and services by companies and individuals due to the high number of users and fast flow of information.
yamaaa.... April 22nd, 2023
However, there are some concerns associated with Facebook. The issues of privacy, abuse of personal information, and the spread of fake news are some of the problems that are brought up.
In conclusion, Facebook is an excellent tool for socializing and maintaining connectivity. It is important to use Facebook carefully and address the challenges and issues associated with it.
cyclesaucer0c.... August 21st, 2022
Customer service
Company does not provide assistance to account holders in any way.
JOEW4093.... August 28th, 2021
HOW I GOT BACK MY HACKED EMAIL
Do you need expert help in gaining access/passwords to Facebook, gmail, Instagram, yahoo-mail, snap-chat, twitter, Hotmail, various blogs, icloud, apple accounts etc. Password retrieval, smartphone,tablet portable device hacks, ip tracking and general tracking operations..........contact: [email protected] I got access to my email after 48hours.
Anonymous-168346.... May 16th, 2021
Double standard site
Facebook proved to be a site that is untrusted due to the current events occur to the savagery attacks of the Zionists over Gaza and its poor people.
Toolcash.... January 6th, 2021
Getting started on the internet
Entering the world of the internet to obtain extra profits I came to this site and I find it very dynamic and I like it because it is about asking and answering and it is well like learning and helping we all win thanks for this opportunity and I hope I can get the best of the benefits
livineusadeola.... September 22nd, 2020
Using your account safe
From keeping your account away from hackers, use 2 way authinaction code, it safeGopalkrish5.... August 19th, 2020
It connects people from anywhere all over the world.
Easy to use
Faisalfiaz.... January 5th, 2020
Most useful
platform"Facebook "
It is so wonderful platform to login within friends and relatives.I like it and mostly use it.it is way to meet and connection with world.Tonygaza.... July 13th, 2019
Nice platform
Its a very good platform for posting and keeping your photos unlike what's up where you can't save them and it's also easy to use data friendly and a good way to communicate with people around the world.Anonymous-165268.... February 1st, 2019
Every day I log in to Facebook without a problem. Every so often cannot go to Facebook giving all of my information over and over again. Why? It is most annoying. My information is on your records so why do I have to keep sign on at random times. All that does is make me use Facebook less. So many people complain about this.
bestSolution.... November 14th, 2018
facebook tag
i love Facebook so mush that it takes most of my time charting and it keep me busy, but i dislike people tagging without my conceitAyers247.... July 17th, 2017
Stay Connected With Facebook
Facebook has grown since I first started using the social media website about 7 years ago! Facebook helps keeps family/friends stay connected,especially for long distance loved ones! Not only can you reconnect but, meeting new people is made easy with Facebook. The games and apps are popular amongst a majority of users. Although, my favorite part of searching Facebook is taking the quizzes that analyze your profile and prepare your answer based off of what ypur profile shows. Its never been easier to communicate, share and post your important moments, as well as keep up on what's trending. I will continue to support Facebook.adexzy1.... July 1st, 2016
love facebook
i have been using facebook since 2012 and i still love them till date good customer service and a very easy to understand layoutchristy1014.... June 2nd, 2016
Regarding live video
Even though I tried many times to delete my Facebook and reinstall again, my Facebook doesn't have the function of share live video. And also how do I set all my friends notification off when they in live video? There's very annoying.dangerouslyou.... January 27th, 2016
It isn't the most sophisticated but it's fun
it has games and easy to use chatting, it's simple, but i doubt many people are looking to have to figure out an os when logging onto facebook
zzed41.... August 30th, 2015
Not just for socializing
Now, with the groups feature FB is not just for socializing and updating friends but also for school and work-related discussions. Very helpful.
lolaliloo.... August 25th, 2015
nice place to socialize!!!!
I like facebook because i don't have many friends or go out much i am a very isolated person due to my chronic depression. So Facebook is a good way to talk to people, make new friends and get some help and support. It always cheers me up when i get to chat with one of my facebook friends because it makes me feel less lonely.And you get play games and see fun post, sometimes there can be a little drama tho lol. But its good for people who are suffering various illness and still feel part of the world to connect and reach out.
Anonymous-153511.... August 13th, 2015
I like facebook
I like Facebook because you can meet people from different cultures countries because you can communicate with everyone because I am a Christian and I can send messages from God because my nephews friends hnas the can see facebook and living in my country is very pleasing for me them again why I need a Facebook because let me in to communicate with my amitades with jente new view new items that are good news of what happens Christian news Please sir, do me a rewiew well and I also like to meet travez facebook someone special in my life God bless him and Please let me in that place had news that God bless you and asus company members and thank you GOD BLESS YOU ALWAYS
rishikatiyar632.... February 25th, 2015
i have lost my mobile no. so please help me..
mera account mobile no. se bna tha aur wo number chori ho gya h aur mujhe apni profile pic remove krni h so please help me my no. is . p[lease help me immediately . my name is aradaya sachan .. please remove my profile pic.Anonymous-143446.... September 13th, 2014
Bingo blitz credits
I purchased credits and did not get them Bob said submitted a ticket I did still no resp once I sent another ticket complainting no results. Also not getting credits earned on bb
tkys06.... June 13th, 2014
fb allowing minors to make fb acct without parental consent
i think fb snapcat an all other social sites shoul b shut down due to lack of verification of age an parental consent my daughter is fourteen lied about her age created a pg on fb an othersocial sites use profane labg post picts inappropriate at that has eighteen n older boys as friends an her behavior has worsen due to these sites along wit they did no secondary verification even when she said she was under eighteen to allow her a pg which i believe is not ok nor should it be allowed i shut her page down she creates a new one her dad an me family an friends grow have been blocked cu they tell us wat is being sid an posted on her page u think thats rt thats hoe children become preyed upon by sick individuals who are predators an this is how our child fall for there tricks because the lack of sensory on these sites i vote they change policies for pages made by anyone with out proper verification of age an setup by age brackets unless a parent o be able to communicate i mean why are fights nasty things being posted withput anyone oing anything about em pls tell me
mclare101.... January 25th, 2014
Christilassiter.... January 6th, 2014
Candy crush
I am logged in to candy crush through Facebook but my progress keeps getting lost. I am a huge fan of the game, but something's got to give if I'm going to keep playing
janetwrites.... October 7th, 2013
Facebook is a great social networking site as long as you control what you share
Actually, I didn't want to register for a Facebook account some years ago when all of my relatives and friends already had one. I was afraid of data security issues. But then I decided to give it a try.I mainly use Facebook for sharing my writing and post only few personal photos and updates. Sometimes I'm really upset about what people share on Facebook sometimes. I think I would only post photos and content I would also share offline with my friends. As I wouldn't share any intimate or embarrassing photos with people offline I would also avoid this on Facebook.
TohruAdachi.... July 25th, 2013
Just a great get-together place.
Apart from LinkedIn, Facebook is just about the only social networking site that everyone uses. It just makes it so easy to stay connected.royron32.... July 17th, 2013
Don't like the updates
Well, its a great social site to keep up with friends and post pictures. You can post pictures, status updates, videos, games, high scores, and just about anything you can think of online. Its a fun website. The online thing I would say I don't like is the updates. They don't seem to improve anything and make everything confusing to get used to.Anonymous-115177.... July 1st, 2013
support is terrible
Can't even get help after being hacked. What a rip off.mumtazqaisrani.... June 18th, 2013
Facebook for medical students
Facebook has served a lot to medical students specially with its tools of posting pictures and tagging others.Medical students everything post pictures of histopathological slides and they also post pictures of people with different anomalies which help others users who are related to field of medicine since theses posted pictures of pathological conditions help in better understanding of different diseases.
CaptainUighur.... June 9th, 2013
A great get-together website.
Facebook is a great site to stay connected. The vast amount of available user interactions is quite amazing. I'm not sure why they keep changing the layout for no reason, however...brilliantV.... March 17th, 2013
Most popular social platform
Its highly addictive and the most popular social platform ever. Its no wonder almost all of us can be found on it.joeyhines17.... March 11th, 2013
My friend's Facebook profile
My friend here at Somerset High School was just telling me that his facebook account was just hacked by someone that he possibly knew. He is thinking that it was someone that was in football weights. I would like more information on how i could help him by tracing the hacker. Please send me the information I need to do this. my email is Thank you.RobertBuckelew.... February 16th, 2013
Facebook, isn't it great?
Facebook is a social media site, but don't you guys already know about it? Enough said
Anonymous-99097.... February 16th, 2013
what a joke
i agree just abandon it for you can't even get no call center help from them and shame on Mark for he should remember that people like us made who he is today but what goes up always comes down somesay. But we are just peons to him and he doesn't give a chit about us. Just his money and falling market rates he he LOL Just call it scambook as far as i'm concerned
doosaybee.... January 2nd, 2013
Good site
Facebook is a great site for keeping in touch with current and old friends. It is easy to post pictures (from phone or internet) and it is easy to post status updates. The site has changed a lot over the years and seems to update itself daily! It's a great site!Anonymous-90400.... December 23rd, 2012
Always r fault not face book ..
How can u send me a pass word reset then tell me that i have to creat a new account because my phone that i purchased bran new isn't my number.Now my family and friends that i communicated with i can't seem to locate on this account.thanks face (in your face)facebook.your ass out.com.
painagony.... December 1st, 2012
really enjoy
i really enjoy the ease of access and the ability to check on friends/family quickly. it is great for people always on the go and for people living farther away from loved ones.jashan.... November 28th, 2012
stephenjacks58.... November 12th, 2012
There is a way to cure Facebook. Abandon it.
Forget trying to contact Facebook or putting your side of a grievance to them. Forget their HELP page, which is wasted wear-and-tear on your keyboard and itself a waste of space. For here is an arrogant monster which is taking over the internet communications world: it doesn't need you, it couldn't give a damn about you and it is one of the least accountable multinationals in the world. What's that? You're looking for a phone number so that you can contact their Customer Service? How many minutes has it been since you said "Bye" to Dorothy on the Yellow Brick Road?I wrote to complain to Facebook because it invited me to spread the word about a book I'd written, through my Hotmail friends and contacts. Next thing I knew, Facebook had drained my MSN address book and fired off invites without any chance for me to edit them or add a covering note...next thing, I was told that I had been barred for "Sending spam". The icing on the cake was when I found that a Facebook app had been making up imaginary messages from friends who had never sent them, as well as lifting private information unauthorized. Then I found it had bullied or chastised many of my friends for things that they too had not done, or done wrong. Shall I continue?
No, I think not. It's not the point. If Facebook has been ignoring the entreaties for over a year of those who represent a million users concerned about Facebook's indifference to paedophile activity carried out on its pages, what chance does an Ordinary Joe have of satisfaction?
There's one thing to do: NEVER sign up for a Facebook app, use AVG software to disable Facebook's tracking functions and finally, if you have the courage of your convictions, resolve not to touch Facebook again. I'm leaving the Zuckerberg Fiefdom and I'm inviting my near-two thousand friends on there, on Facebook, to abandon it with me.
monuutkarsh.... November 11th, 2012
FB IS NOT ACTIVATING MY ACCOUNT
Facebook locked me out of my account. I don't have multiple accounts. I mainly used it to keep in touch with family and such. first my friend change my password and recovery option, soo i asked fr new password bt they locked. I have filed several reports and the only time they reponed was to ask me for a goverment issued id which I promptly sent. That been about a week ago and I still haven't gotten an answer.Girlfat5.... October 5th, 2012
Facebook really bad support
Facebook locked me out of my account with no warning. I don't have multiple accounts and I dont post bad things I mainly used it to keep in touch with family and such. I have filed several reports and the only time they reponed was to ask me for a goverment issued id which I promptly sent. That been about a week ago and I still haven't gotten an answer
dijon.... October 3rd, 2012
Facebook is okay but, too much for me
Facebook is okay but as the younger people came in. The goodness went out the window It went from uniting via web with friend family and other students to being the place to go to for drama. Everyone don't like to condone in foolishness and for the most part that is what Facebook is starting to represent.
slammu31.... September 29th, 2012
Facebook has turned into shameless money making.
Everywhere I turn Facebook is advertising different ways to get you to spend your money. Where it's either Facebook Apps that get you addicted and want you to pay money to keep playing or enjoy it's content, for very low end games that took about 2 weeks to develop. Shameless big companies post constantly about new deals and get rich quick schemes. It's turned from sharing life experiences with your friends and meeting new people, Into "Hey look at these great deals!" in between Facebook posts. It's an embarrassment to social networking. The only reason I even continue to use this site is because sadly it's become one most known way to communicate with loved ones. It's very user friendly, Ill give it that. Easy to set up and start talking with people. But if anyone gets a hold of your Facebook they can easily ruin your life and Facebook doesn't seem to care as long as they are making grossing income. That's my personal experience.justlikewolves.... September 28th, 2012
No privacy.
You can block or delete people all you like but it only takes them five seconds to get on your page again.franmay6.... September 10th, 2012
Facebook oddle marketplace!
I cannot understand the big hooplah about this marketplace? After you are verified , you still are not offered hardley ANY options. Craigslist seems to be still the way to go.
trent913.... September 6th, 2012
masterwolf.... August 9th, 2012
Facebook Privacy Policy
I think Facebook is great to keep in touch with friends and family round the world! But I am quite concern about the privacy policy and controlling what you want and don't want all your friends to see, including writing on groups and pages, I like the timeline it's better than before
Gugurekas.... July 31st, 2012
Gives you the feeling of being popular.
It's a good website if used in small doses, for instance I only check out people's statuses once in a while. However, it's quite unhealthy if you are anything like the lady sitting across from me, who has been sitting in the same spot using farmville EVERY SINGLE DAY.letigre92.... July 1st, 2012
New band or business page policies
I love facebook, but they have set up pages for musicians and businesses to have to pay for people to look at everything they post, and if they don't, only a quarter of the people that have liked the page can see it. I think they should remove it.
flanker3.... June 29th, 2012
Face book can never make you feel bored
Face book is complete package to relieve you from your boredom..it provides you with a lot of apps...u can find your old pals....u can socialize with new people....u can gain a lot of knowledge about different people,countries,products etc.
Anonymous-62473.... June 12th, 2012
use of name and photo on sites outside of facebook
I get really agitated when I see my name and photo on an unrelated site where comments are posted. I do not understand why this is not an invasion of privacy. Don't I have a choice if my name is being sent all over the face of the earth? I wanted to use Facebook only for family and a few friends. I don't see the need for my name to be posted on unrelated sites. INOTBI understand that everything it offers would be good for a business but it's invavsive of private parties.
breachnot.... June 2nd, 2012
Want to improve the site? Ban abusers!
Our experience has been negative. Account holders (Rhonda Houle-Rugby, ND) continues to taunt and whine to her contacts about her miserable life circumstances. She ought to be flagged and her account closed due to the abuse. The site is intended for open, friendly communication, not for those who taunt and threaten others who have to hear about untoward comments from other users, etc.Innocent people are targeted by abusers and it needs to be addressed by the company and government, if the company wants to be reputable!
karinenschede.... May 28th, 2012
facebook magic land credits
i buyd for the second time this week credits for magic land but dindt receive any credits and i want all my credits that i have paydkktlvr.... May 1st, 2012
dont get sucked into facebook
facebook isnt that bad, but it is more trouble than it is worth. they are always suggesting friends for you, inviting you to use apps, letting these apps post on your wall...its kinda annying. i miss myspaceAnonymous-57856.... April 28th, 2012
Printing pictures withoiut black background
Many people load up their favorite pics and sometimes I would like to print them. They sometimes print with a large black baground that is visible on-line, but does not always print that way. And often there are multiple copiues of the same image (6-16 copies, maybe more). I can't believe individual users are making the identical mistake to cause all the black to be printed or multiple images of the same thing. I think it more likely there is something wrong with the posting system that Facebook has set up and hope someone at Facebook reads this and arranges for something to be done about it.randbturner.... March 18th, 2012
castleville
i have worked so hard to build my castleville, mar. 13, 2012 planted corn, later come back on & everything was gone. building, animals, people,etc. 522.995 coins, level 26 is all i have left. it would be like starting over. ( not) zynga will not help me. i'm going to see if CBS has heard of anyone else this has happened to.uetmathematics.... March 4th, 2012
TIMELINE
facebook introduced new look TIMELINE which will be apply to all accounts at the end of this month. It is good but some of my friends does not like this new look.jhoncena198761.... February 16th, 2012
Recover Hacked Facebook Account
Nice Article but please check this link also there is a detailed instruction of how to recovered you hacked facebook account please check this http://enzag.com/technology/social-networking/recover-hacked-facebook-account/massists.... February 7th, 2012
Facebook the best game site
i play a lot of flash based games on facebook and i found the flash games there are better than the other game site
sylviababy09.... January 19th, 2012
Facebook Is Great!
I love Facebook, I can keep in touch with friends, play games, and get a lot of apps. I also like how they have a Facebook apps for phones now!ElderNoden.... December 31st, 2011
Lots of unnecessary updates...
Quite frankly, the only reason I use facebook is because many of my friends use it. It's quite indicative of something when half the facebook questions I answer on helpowl is about "how do i remove timeline from my profile?"mamamonkey5189.... November 20th, 2011
Love it for keeping up with family and friends.
I use facebook every day to keep up to date with my friends and family. I also like the games that are available.
tmckelvey82.... November 8th, 2011
Fun, but a few hangups.
I love Facebook and the availability it gives me to those I want to keep in contact with. My friends and I have a lot of fun on it, but the constant changing (and not always for the better) of things gets annoying, and there are often time quirks and snags that cause me to have to reload it.
coolgreen.... October 24th, 2011
Bad or absent Navigation
Entering Facebook is easy, reaching your wall and making comments is easy. But I happened to create an App. It is strange that even after logging in, you need to type facebook/developers to reach the specified page: there is no shortcut/link for that purpose.Next, once you create that App and stay there to configure its settings. Now, returning back to the home is non-existent! There are just no links whatsoever to reach your joining page!
The problem is Facebook is so adamant on not answering user's problems, I did not even find any answer in their so-called knowledgebase.
I even found an (unofficial) forum and posted my query, but strangely enough, even they had no answer.
darapmonsta.... September 29th, 2011
Best for remembering Friends birthdays
For those who have a big fat friend circle like me, it is impossible to remember birthdays of each and everyone but due to facebook it is. Facebook tells us that to whom we have to wish happy birthday today.Thanks to facebook and it is also liked by the friends that we have remembered their birth dates. I would really like to thanks Mark Zukerberg for building such an awesome product for us.
gnxlady.... September 27th, 2011
I can't change my Account Settings (Name)
I can't change my Account Settings (Name),after i saved,it's replied as "your name change requesthas been rejected by our automated approval system. Please help me to change my name to be appeared on screen. Thanks so much.kuhzooangel.... September 20th, 2011
like a knife, facebook is only as good as its users
People have different intentions for facebook. living apart from my brothers and sister, I use it to keep in touch with them and the rest of my friends. customer service could be a little better but what company is perfect?Anonymous-38422.... September 18th, 2011
A good and a bad
People are misusing itFacebook was created for purpose so i hope people don't misuse it
The good is i can chat with friends
follow up on the latest news and so on
espie.... September 11th, 2011
FACEBOOK FOR ONLINE SELLING
Here in our country, using facebook has been one of the most popular way of online selling. Here, adding friends is very easy, thus, gaining more prospect buyers. me too is an online seller that's why im saying all of this. On the other hand, fb has its weakness too for it could not detect bogus sellers. i hope facebook could do something about that. well, im sorry for a shallow and simple review, i just wanna share and mind you, im just young and... well.. thanks for reading!
Anonymous-37288.... September 2nd, 2011
Wall disappeared
I opened my account yesterday, my wall disappeared, have no idea how it happened, or what to do, have looked over my settings, I need some advice.neil8709.... July 24th, 2011
Facebook is a great place to find old friends and socialize!
I've found my old friends, thanks to facebook. It also helped create a bigger social circle, so I'd be able to get to know more people who I already met through my friends. I have to be sure to have an interesting profile to leave a good impression on companies and friends who may look up on my profile, so I can appear more attractive to them. Nevertheless, it's a good place to be around people if you're a social butterfly.
SirensRnotAmyth.... July 7th, 2011
Good to keep in touch
Facebook can be very frustrating at times, however, it is a great way to find old friends and keep in touch with all your friends at the click of a button.dzheng167.... June 25th, 2011
Facebook Service
Facebook is really helpful in finding a long lost friend or a old pal. You can chat with people and have fun. This is also good in keeping in touch with someone. Very good site.cthompson1190.... April 18th, 2011
facebook customer
facebook customer care do not care about any one they disabled my payment option and I sent them everything I need to send them to enable it I have sent it through my yahoo about 7 times, I am furious and need to buy something on facebook but they are not responding, I think they don't really care about any one if they do they should respond and tell me if or not I can buy the credits.THANK YOU/PLEASE HELP ME.GENIUS.... April 16th, 2011
DreadPirateRoberts.... April 6th, 2011
social networking
Facebook is a social networking site. you can find old friends keep in touch with current ones, even make new ones. facebook is fairly straight forward and easy to use. Only real concern is your privacy, that's where the user friendly part goes downhill quickly. And you are better of googling how to change privacy settings than using facebook's "help section"Anonymous-25024.... March 28th, 2011
I as well am receiving the Account is Temporarily Unavailable... Your Account is Temporarily Unavailable due to a Site Issue. We expect this to be resolved shortly... Please try again in a few minutes.....
It's been 2 Hours..... What Gives ? You can;t even get in to get Help and there is no Phone Support.....
Anonymous-24670.... March 26th, 2011
A company this huge, with so much money yet so little customer service! This is truly immoral, unethical and illegal. I have been trying to get someone for a whole year now. I believe what I have placed on my site is my intellectual property, and thus I should have the right to administer it and have a decision as to what I want to do with it, keep it on Facebook or disable it. How does a company get away with such horrendous service? Because we who use it allow it. What if we all joined together and tell them, either you hire people to handle customer service calls or we are all going to deactivate our accounts on a certain day....and then we do it. I don't think there will be anyone at Facebook that will bother to take the time to read this or even act on my many emails that I have sent....too busy counting their money.
Anonymous-24637.... March 26th, 2011
i think its kinda of sucks that Face book has NO customer support !! do you really care face book or is your site a way for advertisers to get your info..every time i search something on face book i get tons of emails after wards ..Does Face book have control of their site anymore????? APPs dont work ..o and the status sucks you use to be able to see your status at the top of the page now you have to scroll down for your own status !
whos idea was that ?
COME ON FACE BOOK YOUR MAKING ALOT OF PEOPLE UN HAPPY ! maybe if you had a way to contact you you would know there is alot of upset people out here.. can you hold your ground if another social networks comes out ??
Anonymous-24526.... March 25th, 2011
Wow, I just concluded possibly the worst customer service experience ever, with Facebook. So I own an advertising agency, I spend nearly $5000 on ads a month on the Facebook platform alone.
For some reason, one day about a month ago, I go to create a new ad. I click the button and I get the "Facebook Error" page. I thought at first oh well, it's down for maintenance or something. So I check again the next day. Still not working, so I clear my browser cache as instructed on the "Support" and "Known Issues" pages Facebook offers for support. I did this but to no avail.
I tried different browsers, different computers, operating systems, phone browsers and different ISPs. It wouldn't work anywhere on anything...for me.
I asked my friend to see if the "Create Ad" page was working for him, sure enough it was. So, my first contact with Facebook, Veronica in the Business Department, was on Valentine's Day. I waited a few days for her reply, to find that she required a screenshot of the error screen, fine. I sent it and waited a week. After the week went by I emailed her back asking for an update. She said, "I'm sorry for the inconvenience, our tech department is working on it."
Another week goes by.
'Veronica, I still can't create ads, what's the deal?'
"Our tech team is working on the issue, I'm sorry for the inconvenience."
At this point I started to get a little aggravated, mainly due to the fact that on Facebook's Careers page there is a video explaining they have 900 ninjas, referring to their employees...so, I responded with a bit of a snarky remark.
"Veronica, I see that on the careers page there is a video explaining you employ 900 ninjas. Would it be possible for me to get just one of those ninjas to work on my issue? I know the measly $90,000 that I've spent on ads has absolutely no effect on Facebook's financials whatsoever but it does affect mine. Is there anyway at all that I might be able to create ads by the end of this week?" (3-11-11)
Her response:
"I'm sorry for the inconvenience, our tech team is working to resolve the problem, I understand your frustration."
Well, to say the least, I was expecting a bit more of an explanation. So, I just decided to keep my mouth shut.
Another week passed and I checked to see if my problem was resolved yet, by click the button to create a new ad. And...it worked. I was happy but angry at the same time. Angry because Veronica didn't let me know the issue had been resolved.
I emailed her to let her know the problem had been fixed and asked her why she hadn't emailed me to let me know.
Her reply just acknowledged that the issue had been corrected and she avoided my question about why she didn't call me to let me know it had been finished.
Wasn't happy with the situation at all. I understand that problems happen, and when you have 500 million people using your website, it can take a while to find and fix a problem that only effects a small number of people. But I strongly believe that Facebook doesn't at all understand the concept of customer service.
Anonymous-24262.... March 23rd, 2011
I been tryin to get a hold of facebook for 8 mouths now my father larry a king was murdered in july of last year.he has account with facebook.i get nothing.i need to have facebook take his account off the web.