Federal Express Reviews and Ratings
View Federal Express customer reviews
Read reviews about Federal Express from users just like you! If you have anything to add, please click the "Submit Review" button on the right-side of this page.Have a Story to Share?
Post a new Federal Express review today!
Overall Ratings
(0 ratings)
(1 ratings)
(0 ratings)
(1 ratings)
(1 ratings)Attribute Ratings
Customer Service (3 ratings)Perform as Advertised (3 ratings)Timeliness (2 ratings)Use Again (2 ratings)Cost Effective (3 ratings)Federal Express Reviews
crazyredhead87.... September 8th, 2011
Good stores
I have used their FedEx office stores a lot recently and have been impressed with how easy it is to use them. The customer service is good and they are always willing to help you if you have any questions.
orangecyn.... June 7th, 2011
Good, but on the pricey end.
FedEx is a good option for shipping, but can be priced a little higher than USPS or UPS. However, they do provide quality overnight, etc, services and will even ship specialty items, which you may want to spring the extra dollar for.
Anonymous-24796.... March 27th, 2011
My company had an Aircraft on Ground, and the replacement part was shipping via Fedex. Usually, when this happen, Fedex is on top of their game, and take it very seriously. This time, when the part had been in Fedex hands for 16+ hours but with no update from Fedex as to its status, I called and had the misfortune of speaking with a completely lackluster and incompetent Fedex international representative named "Susan", who helpfully informed me that Fedex doesn't even ship to Singapore (my package's destination. Rather than arguing such a stupid point with her, I asked for a supervisor. My luck ran more sour, because after a long hold I was greeted with a sleepy and bored-sounding "helloooo?". I asked if I was speaking with a supervisor, and indeed it was "Jennifer" from Sacramento. If I thought Susan was a zero on the 0-10 helpfulness scare, this "Jennifer" character was a negative 12. It truly seemed as if I'd roused her from a nap, and she most certainly didn't want to bothered with helping me track the progress of my package from its origin in Scotland to its destination of Singapore. Her one small redeeming factor was that she DID confirm that Fedex does ship to Singapore (duh). She helpfully [insert sarcasm emoticon here] suggested that I call back on Monday, because "nobody works in Fedex UK over the weekend" (it was a Friday evening). My package was due in Singapore on Monday, so this was unacceptable. I thanked her, hung up, and dialed 1-800-GOFEDEX again, with the intent of starting over with a different representative, who was more inclined to actually provide customer service. TRUE STORY: When the woman answered, I asked to speak with a supervisor, and said anyone but Jennifer in Sacramento would be fine, because she was unhelpful and rude.... and would you believe it was the SAME LAME REPRESENTATIVE, Susan, who had picked up my call the first time? Instead of apologizing for my bad experience with Susan and offering to find someone else to help me, she said, "I KNOW WHO YOU ARE!"... and then put me on hold for several minutes before connecting me to [drum roll, please] none other than JENNIFER FROM SACRAMENTO. At that point I was flabbergasted and quite frankly told Jennifer that not only was I supremely disappointed in her unwillingness to help my find my package and her rudeness, but that I intended to take the issue to her superiors once I handled the more urgent issue of my package. I asked her firmly and directly to transfer me to another supervisor. She stated that she was the ONLY supervisor IN THE WORLD who was on duty at that time. I questioned her about this several times, and told her I planned to quote her on this when I filed my complaint, and she reiterated that ALL Fedex call centers in the world were currently closed except for the West Coast Call Center, and that she was the ONLY supervisor on duty. I specifically asked if the Houston center was open, as I've always had good luck with friendly and knowledgeable reps from that center, and she said NO. Wouldn't you know it... when I called back a few moments later, I was greeted by a friendly, helpful young lady from (you guessed it) the HOUSTON CALL CENTER. She was appalled upon hearing about my experience with Susan and Jennifer, and said it was a one-in-a-million chance that I had the bad luck of reaching that same rep (Susan) upon calling the 800 number. We both agreed that if it weren't so awful, given the serious nature of my grounded aircraft, it would almost be funny, how incredibly rude and unhelpful they were. The bottom line is that this representative was willing and able to help. My package was located, and is now making its way through the system and is on track for the original promised delivery time of noon tomorrow. All's well that ends well, but I will definitely be contacting my company's Fedex representative, to make sure that the powers that be know what a terrible job those two women did representing FEDEX.