Gateway Reviews and Ratings

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Overall Ratings

1.86 based upon 14 reviews

(7 ratings)
(3 ratings)
(3 ratings)
(1 ratings)
(0 ratings)

Attribute Ratings

Customer Service (12 ratings)
Perform as Advertised (12 ratings)
Timeliness (9 ratings)
Use Again (10 ratings)
Cost Effective (10 ratings)

Gateway Reviews



.... August 17th, 2014


Good

I own a Gateway Desktop and it performs as good as usual but sometimes it will freeze. It is a good company though and hope to upgrade my desktop.


.... July 28th, 2014


Gateway past and present

Before the end of the gateway 2000 brand the support available from them was fabulous...now a days it is all web based and pretty hard to get around in .


.... May 1st, 2013


gateway laptops are not worth the money they are asking I bought a gateway NE56R27u worst mistake I ever made 90% of the time I want to throw it at the wall it does not work right it does not load right and it takes about 2 min. after hitting the power switch before anything appears on the screen


.... April 28th, 2013


Gateways FACTORY restore

gateway Inn beds windows into the hard drive which is why they don't give dist so when there's a serious problem you can do what's called a factory restore similar to system restore except for this restore it to factory settings you get there by using the F buttons and I believe it is F11 but it could be F10 depending on your model (been a while since I did it)
this completely wipes the hard drive and installs a fresh copy of Windows. of course this is only for the windows that came installed on the computer from gateway.if you installed windows 8 Ontop of windows 7 it will install Windows 7, (NOT) windows 8
you find this option the same way you getting too safe mode except different stuff but as you restarting the computer start pushing the F button that work on your model (F10 or f11) NOT F8!! That's for safemode/system restore... this is also how you get around a password protected computer in case you forgot the password


.... November 20th, 2012


I think this company is full of NONSENSE. They send you to a third party for their stupid laptops they create when they do not have the parts available. In the third company wants to charge you more than what gateway was offering. I will no longer purchase any item from them anymore.


.... November 9th, 2012


I bought a Gateway EC5809u in June of 2010;it was my first laptop. I paid $600 for it and I expected it to last. It didn't. After 2 years the hinge screwed up on it and sice I don't have the money to replace it, my screen is hanging by a thread on the one side. I took it to Best Buy and they said it would be $200 or $300 to fix it.


.... September 9th, 2012


Great until something goes wrong.

For the most part, Gateway products work without problems. I have no problems with their operating speed, and they don't have any overheating issues. However, the one time my Gateway motherboard stopped working, the customer service line was of no help. You just need to hope nothing goes wrong, although it generally doesn't.


.... December 12th, 2011


I've had the same issues. 3 motherboards in 8 months , total BS. In the 8 months I owned its been in the shop for 5 months. NEVER, EVER, buy a GATEWAY.


.... April 14th, 2011


Computer stops working, after 2 months of talking with them they finally took it and "repaired" it. I got it back today and it is still a $2000 paper weight. Absolutely awful. Will never buy from acer/gateway again.


.... April 7th, 2011


I currently own a Gateway computer, and I'm in need of another computer. I went to the Gateway website to view the available computers, and then spent over an hour trying to find some sort of prepurchase customer service to answer some questions prior to making the purchase. There is phone number listed on their website. When I finally Googled the Gateway Corp. office number and got an operator who connected me with a customer service person, he gave me a number that directed me back to the website. If they can't even provide someone to answer questions about the 9 different SX models listed on their website, you should think twice about buying one of their computers. I think I will go with an HP this time!


.... April 6th, 2011


gateway

mediocre product with horrible customer service


.... March 30th, 2011


THE WORST CUSTOMER SERVICE EVER!!! The company should NEVER be allowed to operate in the US. They outsource all their tech support jobs to India and these people are unwilling to help you but will gladly take your money.

Ever notice there is not a telephone number nowhere on the Gateway website...you might quicker find WOMD in Aisle 5 of your local Walmart than a live person.

GATEWAY IS A RIP OFF!!! Gotta love capitalism! NOT!!!


.... March 30th, 2011


I got my Gateway note book through Verizon because they gave such a good deal! Ha, thats a joke! I love Verizon and my phone and all my services with them so I did it and I have had nothing but problems with gateway! When my computer was only 2 months old it crashed verizon said call gateway they said it was because of me so I paid for their 1 year "TECH" support and the guy was actually nice and walked me through fixing the problem. 4 months later I was playing my games and flames came out of the battery! I had to send it in to them, pay the shipping cost and had no computer for 3 weeks, thats no big deal except I had to continue paying for my internet service which wasn't cheep and when I got the computer back all they did was replace the battery and part of the board, the power button now sticks and the side is loose and the rubber pads on the bottom were missing which is what stops the computer from sliding all over the table. When I called them they said just go buy some from any store. I think they should have givin me a new computer instead of just replacing little things hear and there. Now I just want to wipe it clean and start it from factory new because I am still having problems and because my warentee is up they wont help me so I asked about the tech service I paid for and they said I only have 3 minuets of talk to a tech time left on it and its only been 8 months not a year and they wont help inless I pay another 95.99 for another year! I can't believe it! I will never buy another gateway again! if anyone has any idea how to wipe it clean I would love some feed back.


.... March 28th, 2011


ditto the rest of the notes below.
I bought gateway pc 3 years ago. Had bad "out of the box" experience. System restore never worked. received new hard drive from gateway. system restore never worked. called gateway...got India...no help
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