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Customer Service (7 ratings)Perform as Advertised (7 ratings)Timeliness (6 ratings)Use Again (6 ratings)Cost Effective (6 ratings)Greyhound Reviews
Anonymous-157360.... February 15th, 2016
I really didn't enjoy my trip seats very uncomfortable driver cutting on lights way before we got to bus station never made announcement of our arrival or where we were
Anonymous-140122.... July 17th, 2014
i trust that greyhound , but why is it always late...iv waited two hours for the bus, and its my 3rd time, if your going to be 2 hours late and im sitting in the middle of nowhere,please at least let me know
cass2104.... December 17th, 2013
WORST TRAVEL EXPERIENCE EVER
I purchased a ticket for my brother to travel on greyhound from Mesquite, Texas to Lubbock, Texas on 12/17/2013. The bus was scheduled to arrive in Mesquite, Texas at 10:20 pm and did not arrive until 11:50 pm (one and a half hours late). The bus from Mesquite, Texas was scheduled to arrive in Downtown Dallas for a transfer at 11:25 pm. Due to the late arrival in Mesquite, Texas, my brother missed his connection in Downtown Dallas and was stuck at the Dallas station and I had to pay for a cab back to Mesquite, Texas as the next bus from Downtown Dallas to Lubbock, Texas is not scheduled to leave until 2:00 pm on 12/18/2013. This is by far the worst experience with Greyhound, or any travel company for that matter. The Mesquite TX station closed at 8:00 pm and NO ONE answers at the Downtown Dallas location (I have called over 30 times in the past 2 hours and the line just rings and then disconnects. I have tried calling the Lubbock TX station and I have been on hold for 30 minutes with an estimated wait time of 1 minute since the call began. This is beyond ridiculous and horrible customer service. I cannot get a hold of anyone who can help, no one knows what is going on or how to direct me to solve this problem.
Anonymous-83224.... November 9th, 2012
Does anyone know when they started letting the bus stop anywhere along there route for 15 to 25 minute cigarette breaks??? What is up with that??? My mom said that some of the bus drivers were stopping every half hour to 45 minutes to let people off for cigarettes. This is ridiculous!!!!! I am sure they don't allow for this in the time. My moms buses have been an hour late to almost every place where she had to transfer. Her bus was an hour late getting from Ardmore, OK to Tulsa, Ok and she missed her transfer and had to be put up in a hotel. She is 72, has lymphoma cancer and as if the bus ride alone is rough enough on her, having to put up with this has really put a lot of stress on her. She has taken the bus to visit us 4 times and this has been by far the worst ever.
Anonymous-78208.... October 9th, 2012
I bought a ticket from CT to Jhb leaving CT at 13:30 on 28/9. At 13:00 I got a sms to say bus is 1h30m late so had to sit and wait. The seats on bus were terrible. Shaped like bananas so your head and neck are pushed forward. I have very short legs but they were jammed at the knees and when person in front put their seat back I could not move to get my bag on the floor, eat, etc. Everyone was kicking the seats as they were squashed and getting irritated. Bus was filthy, no toilet paper. It was so stuffy when we got on the bus, but we froze during the night. There was no room to sink back and sleep so we were awake all night. Kids and mothers screaming because they were uncomfortable and could not sleep. Racial incident as someone said shut up after 3 hours of a screaming baby and the mother took that as a racial slur. Arrived in Johannesburg 2 hours late. NEVER EVER AGAIN will I travel with Greyhound. What a total waste of my money. Intercape here I come!
Anonymous-43612.... November 24th, 2011
The San Diego Grayhound Station just moved from the convenient downtown location on Broadway, to right near 12th and Imperial Trolley Station. The old Grayhound station was not great inside, but it was inside. The new one, you have to sit outside to wait for the bus. It really sucks.
orangecyn.... June 16th, 2011
Not Convenient
Greyhound buses don't offer very many rides/destinations anymore. To get where you are going you often have to patch work rides through out of the way connections. For many rides, it's hardly a deal price-wise either.
Anonymous-24172.... March 22nd, 2011
Horrible scheduling or lack there of, terrible customer service, disgusting buses, unreliable baggage handling, consistent and extreme tardiness, well rounded in terms of bad service.