HTC Reviews and Ratings

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Overall Ratings

1.00 based upon 16 reviews

(16 ratings)
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Attribute Ratings

Customer Service (13 ratings)
Perform as Advertised (14 ratings)
Timeliness (13 ratings)
Use Again (14 ratings)
Cost Effective (13 ratings)

HTC Reviews



.... December 24th, 2017


HTC is bad i bought mine a couple months ago and out of nowhere the phone screen just freezes out of nowhere


.... June 27th, 2017


HTC does not get any star ratings from me there phones are a piece of crap my husband had the phone for 1 month and it started HTc phone there are so many bad reviews out there


.... August 6th, 2016


Me and my husband's HTC phones are messing up only had them 4 months first facebook quit working then messenger now my husband's is doing same thing what is going on I try to install facebook it's blank we reset them still does it had to uninstall facebook messenger but on my laptop I have no problem just our mobile phone


.... July 7th, 2015


HTC phones are not suitable for India. Almost all handsets have an issue. HTC makes very cheap unserviceable phones. There is no service. Surprising that big online sites sell it. Just making idiots of consumers


.... April 10th, 2015


incompetent product at low price with ridiculous service.. never ever buy htc

I gave my mobile for service. A new phone under warranty. Its more than a month and they say the delay is due to non availability of spares... ridiculous... i was carrying two phones samsung(two year odl) and htc(4 day old). since htc was new i used to take extra care. it rained samsung fully drenched and htc comparitively 25% . samsung is working even now as if nothing happened. only change i saw was a spot which off course went away after a week... this htc, god!!!!! and on top of it pathetic service !!!! how can you say u dont have spares for hard four day old phone that too a month old released model!!!!!


.... December 10th, 2014


Singapore htc service centre

I am htc one mobile user from singapore . I had problem with my phone camera which is showing pink tint.

I was scheduled to travell on 11th dec to overseas.

I have given my phone at service centre on 8th dec and they advised me that the phone will be ready by 10th dec.

I went there to collect my phone on 10th dec when they have given the phone to check i saw some scraches on the back pannel. I refused to take the phone and asked them to repair and give by 11th. But they asked me to come down for collection again after 3 working days. Which is monday im out of country by then .

I asked the person if i can get this done in other country , they said no .....
I asked the person that i will be back in jan can i give it then ?
He said no .

Finally he agreed that the phone will be ready by tomorrow morning at 10 am..... i asked him to deliver the phone to ky office the guy said no......

What kind of a service is this ?
Rather than fighting with them it is very much better to change phone to iphone.


.... November 21st, 2014


The handset had a problem with the charging Power,Cannot boot and only LED blinks,Need to remove and re-insert the battery almost 30 times a day. I submitted it to the TVS Electronics LTD. HTC service center in Chandigarh on 1st November 2014 for repair. It has been almost one month but I haven't received the handset as yet. I did not received a single call from HTC regarding my handset status. I have called up HTC customer center multiple times, been to the service center four times. But every time I call up, I receive an answer that the part is not available and we are working on it Give us 24 to 48 Hours and its almost a month now. But to my ill luck, 24/48 hours never ends.



All my contacts, bank account details are in the phone. I am unable to make any calls because I don't have my contacts. I am unable to pay bills online because all the details are in the mobile. I have to take offs from the office and personally to go and submit the bills. I have to travel 10Kms one side to go to the TVS Service Center.

The TVS Elctronics service center representatives are not helpful at all. They don't answer the calls and they make you wait for 30 mins every time you go to the service center.

Every time I call up the customer service I have to repeat the issue. One representative tells me to ask for her the next time I call up and when I do, another representative tells me that the call is non-transferable. 4-5 times I have been told that I will get my phone.

But still none of them has an update about my Mobile as they did not find any update on their portal as well.

It has been harassing and uncomfortable all this while. In-fact when i mailed them, then too did not received a call from HTC end and just a written mail with the same line wait for 24/48 hours and we will update you. I just cannot hold this any more.

If part is not available, just provide me with the new handset and upgraded model.

Kindly help me in this matter as i spend my half of the salary on this handset and for this i have wasted so much of my precious time which is not digestible.

Very pathetic services and products HTC is releasing these days.


.... August 31st, 2013


Hi All,

for anyone thinking of purchasing one of these device I think you may wish to consider the following. I have been waiting for HTC repair to fix a manufacturers defect since 10th July. They now appear to have lost my phone. As follows:
- 10th July - reported a crack around the device. HTC advised that they would need to escalate the issue on ow to handle the case.
- 7th August - (1 month after reporting the problem) HTC made arrangement to pick up the device for repair.
- 16th August - received my HTC One. The cracks were still present + the glass was not fitted correctly.
- 20th August - send off for second repair
Today it becomes apparent that HTC have lost my device. They say it was repaired, and sent to UPS, who do not acknowledge receipt of it.

Unfortunately HTC are now going to investigate. I have requested a replacement handset many times from them, but they insist they get three attempts at the repair. Given previous experience this is likely to take weeks. Again I requested a replacement device today, but no. They insist the suffering must continue until HTC, putting itself first at the expense of its customers, has executed it processes and procedures.

I have been a HTC fan since the htc desire. I am very sad to say that I would not recommend the HTC One, because they are poorly manufactured, as per my thread http://forum.xda-developers.com/show....php?t=2408050

In addition to this, I will never buy a HTC device again because of the appalling service. Even if my HTC One turns up tomorrow, and it is perfect, I will be returning it to ee. This is purely because I have learnt that you cannot rely on HTC to repair their device in a reasonable way.

I can only hope that some one from HTC reads this, and decides to investigate, because they dont like the poor publicity. I doubt it though. My experience is that they are expert in saying sorry for poor service, but its only talk.

One last point, which I think others may benefit from. The effort that I have had to go through with HTC to get as far as I have is huge. A truly high maintenance experience.

Buy a HTC device at your peril!!!


.... August 13th, 2013


Just plain horrible. htc one came in from repair twice, still dead pixels, and they just say they couldn't identify the problem. $650+ shipping of paperweight.


.... June 28th, 2013


Lackluster quality.

Phone quality is quite a joke. It barely has any memory to note on. I wish I still had the older Samsung phone I had, which advertised not as much specs as this one yet performed far better.


.... June 3rd, 2013


So I sent in my son's HTC EVO 3D for repair after only 7 months of use. I was told I would get updates on their tracking system. A few days later, and after checking online for their 'updates' and finding nothing I decided to call and was told they couldnt service the device because the device was over a year old and I couldnt prove when I had originally purchased it. I sent in a copy of the receipt and they started working on it. It was ready 4 days later and I was told they were sending it off, it was a Wednesday. Four days later I received the package via FedEx and after unsuccessfully trying to get it back on the contract I figured out they had sent me the wrong device. So some poor sucker somewhere is going through the same tish trying to figure out why his device doesn't work. This is my second and last HTC product.


.... May 15th, 2013


I have the HTC amaze I already had to replace this phone 4 timed, they keep telling its the battery and it keeps happening again now my year warranty is out the there's nothing they can do to help me. There customers service is awful. DO NOT RECOMMEND HTC PHONES TO ANYONE.


.... March 2nd, 2013


bad bad product an customer service

Do Not I Repeat Do Not Buy The Htc , The Product Is Supper Faulty An Is A Basic Piece Of crap An Only Good As A Paper Weight A Very Expensive One At That ,... My Cell Just Up An Started To Loop The Booting Up Thing An Has Not Worked Since Then And That Was At 5pm, So I Am Now With Out A Cell, Sprint Wont Touch It Due To It Being A Boost Mobile Phone, I Called The Htc Customer Care Center For Help An Was Treated Like Dog Crap, Got Told That It Was Not There Software That Was The Prob An I Said "thats Funny It Was Fine Tell You Updated To The Jellybean Software", I Was Then Told They Could Fix It But Would Cost Me $275.80 For The Repairs Then Another $25.00 To Ship It Back, An I Got Full Warranty An Insurance On The Phone To An They Still Wont Honer It, They Wouldnt Even Reset The Thing Or Tell Me How To Set It Back To Factory Settings ... I Have Scanned About 23 Pages Just On The Htc Evo Design 4g An Nothing But Solid Complaints On The Htc Phones An The Way They Were Treated So **** Em They Can Have There Phone Back In Pieces Ill Go Back To My Samsung Ya It Wasnt Much Better But At Least I Knew It Was Reliable... I Just Got This Damn Phone 2/14/13 An Its Worthless I Cant Turn It On , It Wont Charge Or Even Recognize The Htc Charger It Came With, An It Stuck In This Eternal Looping To Reboot ... This Was A Waist Of Money An Time To Get Im Seriously Pissed An On Top Of That I Was Told It Could Be Up To 60 Days Before I Even Got The Phone Back... Dont Waist Your Time Or Money On It, They Know Its Faulty But Bleed The Customer Of There Money This Is Wrong...People That Just Want A Reliable Working Phone, We Pay Hundreds Of Dollars For A Good Phone Only To Get Nothing But Crap...


.... November 9th, 2012


Three months after buying the HTC Evo tablet, it crashed. Three months later, it crashed again, but this time I lost all data and apps. Now IF I am able to load an app it will not open it. My HTC Evo phone has been freezing up lately! The only way to fix this problem is to take the battery out!! Several times daily!!! I was informed by HTC That they DO NOT replace, they only repair!!


.... June 21st, 2012


htc wilfire S

Crappiest phone i have ever had. No internal storage whatsoever. Thought i was upgrading b/c the phone was a little more expensive, however this was a down grade of what i had. I am going back to the Samsung phone i had and would not recomend the wildfire s to anyone.


.... June 17th, 2011


Things I hate about my HTC. Good riddance!

I have had a HTC TouchPro 2 for a little over a year now. It finally broke, and I can finally get my company to get me a new one. Finally! This phone is absolutely the worst consumer product I have ever owned. I cannot begin to tell you how much I hate this phone.

If I could give it lower than 1 star i would.

Everyday when I use it, I find something to hate about it, so much that my family will be glad I finally got a new one, because they're sick of hearing me complain about it.

I have three colleagues with the same model, and they all say the same thing - how non-intuitive it is, how difficult to understand, and how much they can't wait to get rid of it. We have talked about how to sabotage it, by "dropping" it in the toilet or running over it with the car, so the company will buy us a new one. Thank God it broke on it's own. After a year. Any other phone this would make me angry but with the HTC it's expected that it will do something stupid, plus I'm glad I don't have to lie to get a new one or put up with it for another year.

Here's my specific list, which I've been keeping for over a year. Have fun! And I hope to never buy another one of your products again. In fact, if I could, I would never buy another Microsoft product again, if it's engineered like this phone. Geesh.

P.S. I now have a Droid and am as happy now as I was unhappy with my HTC. Good riddance!

Overall
The single worst consumer product I have ever owned, without exception.

Overall
Absolutely non intuitive - it never works the way you think it should.

Overall
Pieces don't fit together - inconsistent in different appilcations & uses. Did your engineers actually talk to each other while they were builiding this? Doesn't feel like there's a big picture, overall plan.

Time Bug
I travel every week between the East Coast and Chicago.
The phone doesn't change time zones automatically. One weekend didn't change time when I went from Eastern to Central at all. All weekend. I now change the time zones manually as I travel. How stupid is that?

Time Bug
Changes time zone randomly - will suddenly change the next day.

Time Bug
The time at the bottom of the locked splash page sometimes gets frozen at 12:00pm (or 12:00am).

Time Bug
After DST, all my preset alarms wouldn't work. Just stopped working, had to reset them. Glad I discovered this before it was too late!

Phone
Show Favorite or All contacts? Why can't be one or the other, preferably Favorites or have as option.

Contacts
Favorites list shows up on left sometime & right sometimes, depending on function.

Contacts
Can't easily add names to favorites.

General
To close applications/pages: sometimes OK, sometimes X. Sometimes the X means "I'm done" and sometimes the OK means "cancel".
NOTE: This is indicative of the product's sloppy user interface, and one reason why it's not user-friendly and intuitive. Why it seems obvious that it was never tested by actual users.

General
Why can't I have the cool weather graphic All the time? Why does it change? How can I get it back? Best thing about the phone. How about adding phases of the moon? That would be cool.

General
Why can't I change the look & feel of splash page? What if I don't want all that information on my splash?

General
Touch screen is way too sensitive - difficult to scroll without choosing something. Even after owning it for a year I still haven't become accustomed to it.

General / Email
Inconsistent: why can't I scroll through my email like I scroll thru my text messages? I find myself flipping the first email hoping to read the others.
Another example of inconsistency from function to function. I expect email to work a certain way because text works that way. Argh!

Text
Why don't I have a contact list in text? I want to go to text (just like I go to phone), find someone to text to, and text them. Inconsistent usage from application to application.

Text
Difficult to find texts sent.

Text
Lose text I'm working on if a phone call comes in.

Text
Once it sent texts in batch 2 days late. Huh?

Text
If I go into text to look at message, reminder message does not go away. How to make it go away?

Text
Can't get rid of the text alert. Shows 1. Which one? How do I get rid of the alert? Doesn't go away if I read the text when it pops up, or if I read it without touching it. How to get rid of? Very very frustrating Update: now shows 2. Why? Now it shows 3. it's worse than worthless - its giving wrong information.

General / hardware
Lag changing from profile to landscape/pulling out keypad.

Hardware
Talking outside - picks up noise from wind very badly. Sometimes my portable telephone cannot be used outside. How stupid is that?

Hardware Bug
One weekend it started vibrating - for about 60-90 seconds, long after the call/text has come in. Couldn't stop it. Repeatedly.

General
Data call failure notice: have to select it in order to dismiss the notice. Why? And why does this come up when I'm on the phone? Why does the event screen show when I'm on the phone? To tell me I have NO NEW NOTIFICATIONS? Sometimes a call will come in when the phone is locked. When I'm done, the event screen shows. Why? This screen is worthless to me.

General
Slide open got stuck / froze. This may have to do with the protective sheet.

Internet
Pages small.

Internet
Hard to get into internet.

Internet
Hard to scroll - too sensitive.

Internet
My wife's Blackberry can get to the internet significantly faster.

Tether
Took me several hours to figure out how to make the phone tether, and then it took a sequence of steps to get it to work. When I got a new PC, decided it wasn't worth it to make it work. My new Droid took just a few minutes and a single app.

Broke
After having it for about a year, it broke: either couldn't hold a charge (immediately after it's taken off the charger) or the button to get to the screen is broken. Either way, I don't know. And I don't care. Yay! it's over!
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