HughesNet Reviews and Ratings
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Overall Ratings
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Customer Service (11 ratings)
Perform as Advertised (11 ratings)Timeliness (11 ratings)Use Again (9 ratings)Cost Effective (8 ratings)HughesNet Reviews
davesmobil123.... December 17th, 2016
Voice service
My Voice service was to be installed on Sunday Dec. 11, 2016. The internet got installed but not my phone service because someone dropped the ball and didn't process the phone order. I was told on Monday a new box would be sent out and then I should just hook it up and it will work. Well, I didn't receive the box until 12/17/2016!!!! After getting it hooked up I had dial tone so I thought all was well. But as my luck would have it.....I could call out but no one could call in. When trying to get some help on this situation, they guy asked if I had an answering machine hooked to the phone.....yes, I did. He told me to turn it off and then it would be fine. Guess what??? It wasn't!!!! I would call the number from my cell phone and got a recording saying the person I was calling was on the phone and would I like to leave a message. I have been dealing with your Customer Service since Monday and really getting totally upset!!! I will never recommend your services to anyone!!!! Besides the phone, your internet is slower then molasses!!!
Anonymous-150754.... April 19th, 2015
I See Many Adds On Tv Telling How Fast Hughes Net Gen-4 Is. That Is A Lie. After I Had Gen-4 Service Installed It Was Very Slow And I Had The Service Changed To More Data, That Did Not Do It So I Upped The Service Again. It Works, But At A Speed That Is More Like Dial Up. It Is The Worst Internet Service I Have Ever Had And Cost The Most. I Am Counting The Months To Dump It As Soon As I Have The 24 Months Of The Contract. If You Are Considering Hughes Net Service, You Should Go In Another Direction.
Anonymous-78655.... October 11th, 2012
Your speed stinks!!!!!!!!!!!!!! how can You say High speed!!???? 1 step above dial up is "HIGH" SPEED!!! IT GETS OLD!!! I HAD HIGH SPEED BEFORE. about 6YEARS AGO!! THIS internet Stinks!!!! IT takes forever to do anything especially late in the day!!! What is the hi speed criteria????
Anonymous-76723.... September 29th, 2012
Hughes Net has the worst internet service of any that I have ever tried! The service is so slow that you cant even run Net Flix. I joined Net Flix thinking that my family and I could watch movies via our internet. But oh no we cant. It says that our internet service is too slow. Over 60 dollars a month for slower service than dial-up. I think this company needs to be turned in to the Better Business Bureau. In fact that is something that I will look into.
Anonymous-50404.... February 5th, 2012
We lost SIX THOUSAND DOLLARS in business yesterday, on SUPERBOWL WEEKEND, because of yet another down-time of Hughenet's worthless "service". Am talking to our lawyers about our options on Wednesday. There is a WORLD OF DIFFERENCE between what they promise and what they deliver.
Anonymous-40753.... October 20th, 2011
It's an unbelievable farce.
Dial up is better, and the download manger (you can download anything from 2am to 7am approx) is not user friendly. All the customer serv reps are from India. I just keep telling them their accent is so thick I can't understand them, finally someone in the US comes on. Service goes out in rain, wind and clouds. Not worth the money. I am switcing to an air card for my laptop. Not as expensive and I get cell phone pkg that saves money. Hughes Net sucks bigtime.
Anonymous-32299.... June 28th, 2011
HughesNet is terrible!
Can anyone tell me how to talk with a HughesNet support person here in the United States of America??? This is insanity! How do you get in touch with someone in this company that will actually do something to correct the problem? They say they have 24 hour technical support - really all they have is 24 hour people in India that can not help with anything. All they can tell you is that "someone will call back tomorrow by 9:27." Of course we never get a call back. With all of the reviews I have read about this company all over the internet, I do not understand how their can not be a class action law suit against this company.Anonymous-26641.... April 10th, 2011
My main gripe with HughesNet is their over subscribing. When we move out to the country and got this service Apr of 2010, I knew from the get-go that it was going to a far cry different experience from the Comcast internet service we had when we lived in town. But I said, hey 1.5 Mbps shouldn’t be all that bad. I regularly perform speed test. We never even get anywhere near that speed. Just before typing this I checked and it was 55.25 KBps. The best we’ve ever gotten is 225 KBps. But of course the 1.5 Mbps is “maximum” speed, I’m sure under optimum conditions that never exist in real life. And don’t even begin to try to play World of Warcraft or attempt to run a VPN on HughesNet because you simply CANT. The installation was a good experience and so far we haven’t been billed anything other than what we were supposed to be billed. But I swear, next year when our 2 year contract runs out, we’re cancelling. We’ll use a Verizon air card and hope for DSL in our area one day.
Anonymous-25429.... March 30th, 2011
TERRIBLE, TERRIBLE, TERRIBLE INTENET, CUSTOMER, TECHNICAL SERVICE. THIS COMPANY SUCKS AND I WOULD NOT RECOMMEND THEM TO ANYONE.
Anonymous-24739.... March 26th, 2011
Horrible. Worst customer support I have ever experienced. Call them monthly and it takes 20-30 minutes for them to "pull up your account info". Tier 1 customer support is useless, just a indian guy reading a manual to you. Can take up to an hour or more to convince them to transfer you to Tier 3 customer support. Then if they can't resolve your issue right away, you need to go through the gauntlet AGAIN to get to Tier 3.
I strongly suspect when I ask to be transferred to a manager, the service reps just pass the phone to the guy at the next desk so they won't get a negative rating.
Anonymous-24265.... March 23rd, 2011
Ordered Huhgesnet back in November, they sent out a tech to hook it up and the tech said it would be better to use the existing dish (from the previous renter) the dish was stolen two weeks later by I'm guessing the previous renter. Called HN about it, they said they would of had to of had a new system hooked up for it to even work. Well they didn't I stood with the tech while he didn't change the dish or radio transmitter. They then told me as long as I sent them a sheriffs report i wouldn't be charged a fee for the radio transmistter. I was...200+ dollars. Faxed them the report 6 times. Finally got the billing depts upper managment supervisor guy, he actually spoke a little english and he said take it up with your home owners insurance....3 months AFTER the theft..Like there gonna do that...GRRr