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Customer Service (2 ratings)Perform as Advertised (2 ratings)Timeliness (1 ratings)Use Again (1 ratings)Cost Effective (1 ratings)ING Direct Reviews
CaptainUighur.... June 28th, 2013
OMG ING is terrible
This service is a joke. They wouldn't let me start up an account since they figured my spotless credit was faulty. Asking for customer service returned no results. Just stay away from these people.
Anonymous-38986.... September 27th, 2011
This question pertains to ING or Sharebuilder.
Why was my buy limit order not executed, when the buy price was reached?
I placed a limit order for JNJ to buy at $61 per share. THe low price for the day was $61,
yet the shares were not purchased. I called cust service, and they game me some lame excuse
about the spread between the bid and ask price. I am wondering if it had something to do
with the fact that I asked to buy an odd number of shares (114) in a "all or none" transaction.
Or maybe I was at the end of the buy-queue, and there weren't enough sellers willing to sell at $61?
Or maybe other "high volume traders" got some preferential treatment, and they were put into the buy-queue ahead of me?
A related question: when yahoo finance or google finance says the lowest price for the day was $61 per share for a stock,
this is the lowest price that the buy-and-sell price was met, right?
Finally, one more question: Say that my buy limit order at $61/share is placed. Now suppose that I discover
that the lowest price for that stock was BELOW $61. Will this absolutely guarantee that my order will have been executed?
And furthermore, say the lowest price for a day was $60.75. Will ING buy the stock at 60.75, but charge me $61,
and reap a .25 per share profit? (assuming that the lowest sale price drops from $61.05 to $60.75 instantaneously,
and never touched the actual $61 buy limit order price.)
Anonymous-24145.... March 22nd, 2011
Tried to set up a checking account and the fraud detection department closed me down because they couldn't verify my address. I have tried to contact others and get no help or explanation. My address is all over my credit report and my other mail comes here??? Granted, I am a missionary and I'm only at this address in between years of services on the foreign field. They didn't give any verification options. Oh well.