Incredimail Reviews and Ratings
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Overall Ratings
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Customer Service (9 ratings)Perform as Advertised (9 ratings)
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Cost Effective (6 ratings)Incredimail Reviews
carlisle5.... August 10th, 2012
Incredimail rude service.
I never realized these people were stationed in India. They have no numbers to call and the local numbers I called just to find out why "out of the blue" I could not open up my incredimail at all was going to cost me 60 DOLLARS just to speak to someone on the phone. And they acted like they could care less about the fact I've been using Incredimail for at least 8 years and now it's crashed or something. But nobody would even give me an answer to a simple question without money upfront. I have the "free" incredimail with no bells or whistles...but it didn't matter!!!!! All my information is on there since I've had it for so long, but oh well...it's not their computer so why should they care!!!!!!!!!!!!!!!!!!4
Anonymous-62620.... June 13th, 2012
Upgraded to Incredimail 2 and although I did not want MyStart as my search engine, it suddenly appeared and in spite of all my efforts to rid myself of it, I could not and my computer is now in the "hospital" getting purged. As soon as it's back it's goodbye Incredimail! Very sad since I had no problems up to this last upgrade.
Dutchman.... November 17th, 2011
Legalized Incredijunk Hacking ?
Some of you that may read this may have your own opinion. Your choice! Until I got down to "Description of the problem" on Incredijunk's V. I. P Support form, I was naive enough to think I could honestly voice my problem here. For about the past 6 weeks, Incredijunk has been quietly trying to persuade me to upgrade to Incredijunk 2. I just kept clicking on "Remind me later". You see, I purchased Incredimail (before it was known as Incredimail Xe) in June of 2003 when I bought my first computer because I was told by a Neurologist that I would no longer be able to work. So instead of becoming 'stir crazy' I decided to find out what computers were all about. At that time 'Incredijunk' (sorry, but I'm a little prejudice) was so hard up for subscriptions they offered the kitchen sink for $34.95.Anyway, about a week ago, I started getting "Incredimail has encountered a problem and has to close. Sorry for the inconvenience" every time I opened Incredijunk. This went on for about 2 days and I started to get suspicious. After that message I would get a page that offered me the option of fixing the problem by downloading an 'upgrade'. There was no mention of Incredijunk 2 anywhere. If I rejected the 'upgrade' because I had a feeling it was Incredijunk 2 I was taken to a page asking me if I wanted to send an error message. Then the Incredijunk screen would come back and the whole thing would start all over again almost immediately. My only question was "What was the problem"? I started to initiate a "V. I. P. Support Trouble ticket" with Customer Support. At first they told me how to turn off the option for 'upgrades'. That worked for about an hour making me think maybe my suspicions were wrong. When it started happening again, they told me to 'change identities'. It didn't make sense, but I did it anyway. Same problem! When I told them I followed all their 'instructions' and still came up with the same results, the return e mails stopped. I had reached a point where I was convinced this was their way of "Upgrading" their product to reluctant customers. My wife was tricked into 'Upgrading' to Incredijunk 2 and I found out first hand what a piece of garbage programming it was. It got to a point where I desperately tried to send them an email in between being "shut down" because of a non existing problem. Now this is the God's honest truth. I did not know this was possible. I had finished about 8 very insulting lines of an e mail, constantly 'saving' between shut downs so I wouldn't have to try and retype in the 1 to 2 seconds between the messages that started the shut down routine. When I clicked on 'Save' again to my open mouthed amazement, the e mail came back as a blank page with a very sarcastic smiley face on it. Now you tell me! What would you think? All I could think of was "Legalized hacking by Incredijunk".
I guess its part of a Capitalistic Society. The more money a corporation makes, the more they want. If you don't want to upgrade to one of their inferior products, they'll find a way to try and 'force' you to! I'm sorry, but the last I heard on the news, this was still a free country!
Like others here, I am now without an e mail service after 8 years. I had an extreme amount of work and data involved in Incredijunk, but whenever I open it the routine starts with "Incredimail has encountered a problem and has to close." And it goes on from there until it winds up at the "Update" page. There was no mention of Incredijunk 2 so naturally after two days of being shut down as soon as the Incredijunk window opened I downloaded. And sure enough, I was right! I was looking at that ugly Incredijunk 2 screen which kept jumping back and forth between identities ON IT'S OWN.
I guess since their administration offices are based in Israel, they figure they don't have to answer to nobody. Hopefully, if enough people complain not only here, but in every forum having to do with Incredijunk, their bottom line might convince them that to sell a product (at least in this country) it should have a reliable customer support base that doesn't change the rules, prices and procedures whenever they feel like it without first telling somebody. A lot of corporations (like scam artists) hide behind the Internet, but this one forgot who helped put them on the map! If anyone would like to verify the facts in this post or come up with a remedy to this situation of corporate indifference, you can try to get through at [email protected] Subject: Occupy Incredijunk. I did get some answers when I first contacted them with this problem so if you want to complain, or whatever, you can send your thoughts to
[email protected]
Attention:
Saar Carmi
Incredimail Support Team
thegizmo.... September 8th, 2011
IncrediMail is pretty awesome
I'm not a computer geek and i don't understand Outlook Express and all the other complicated email sending programs, so IncrediMail is great; it makes everything so easy.They also have really nice stationary, and I can add my own photos and now they let me send them to mny Facebook friends!
Anonymous-27886.... April 29th, 2011
Anybody using Incredimail should be tortured. I no longer open mail that has those stupid smileys and moronic backgrounds. All that stuff must be deleted in order to forward and some times my email client would freeze attempting to forward Incredimail text.
DreadPirateRoberts.... April 6th, 2011
Decent product if you don't need support
Product itself is functional, if you need no support to set up or troubleshoot. If you are familiar with pop, imap and smtp, it's a nice alternative to outlook express, if you are a beginner with mail programs and need support, run, you'll find none.
Anonymous-25729.... April 1st, 2011
I HAVE BEEN HAVING MEGA PROBLEMS SINCE BEFORE THE UPGRADE AND MY PAID GOLD. NOW IT IS A NIGHTMARE. SEND AN EMAIL AND IT TOTALLY DISAPPEARS. NOT IN SENT. IT MAY BE IN DRAFTS....BUT TOTALLY EMPTY...NO CONTACT, MESSAGE....NOTHING! I HAVE TO GE MY EMAILS THRU ADVANCE. NOW I CAN'T EVEN OPEN THE PROGRAM AND IF I DO GET IT.... IT FREEZES AND IS 'NOT RESPONDING'. TOTALLY FRUSTRATING AS I HAVE MEGA PHOTOS AND PEDIGREES SAVED ON THE PROGRAM. WHAT NOW? HAVE NOT FOUND ANY WAY TO CONTACT THEM.
Anonymous-25621.... March 31st, 2011
I've used incredimail for years and like it, but they kept sending me messages to upgrade. Once I did and it messed up my email. Some how we were able to get back to my original incredimail. So this time I thought I would get them off my back about upgrading to incredimail 2 so I'm sorry to say that I made that mistake again. Now my email has been messed up and I can't talk to anyone to get this resolved. There is no phone number to call. SORRY I CLICKED ON UPGRADE.
Anonymous-25006.... March 28th, 2011
WILLIAM ACKERMAN ONCE AGAIN I SENT AN E-MAIL TO INCREDI-MAIL AND DIDN'T GET A RESPONSE. ASKED TECH SUPPORT AND NEVER GOT A REPLY. DON'T KNOW WHAT "ASAP" MEANS ANYMORE. MY PROBLEM IS "HOW DO I GET A COPY OF MY E-MAIL SAVED ON THE SERVER"? YES, I CLICKED ON SAVE ON THE SERVER AND IT DOES NOT SAVE IT. HOW DO I RESOLVE THE PROBLEM?