Kia Reviews and Ratings

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Overall Ratings

1.48 based upon 23 reviews

(18 ratings)
(1 ratings)
(2 ratings)
(2 ratings)
(0 ratings)

Attribute Ratings

Customer Service (23 ratings)
Perform as Advertised (23 ratings)
Timeliness (22 ratings)
Use Again (22 ratings)
Cost Effective (21 ratings)

Kia Reviews



.... March 21st, 2018


Today will be my 3rd time taking car in for service to the Courtesy Kia of Brandon-Tampa, FL. Very disappointed that they are unable to fix my concern: 4WD SYSTEM WARNING LIGHT keep coming on and today 3/21/18 the car kept shifting down as I was driving and I had to pull over when it got down to 20 miles and I tried to press down hard on the accelerator pedal to reach a higher speed, just didn't work!!!! We enjoy our Kia vehicle just need help to keep our car running safety!!!! Can someone from your headquarters contact them to assist w/fixing our vehicle. Thanks


.... December 4th, 2015


I love my 2015 Kia Sportage I purchased the vehicle in January of 2014. I wish the Kia would offer certain features such as: text messages and alerts, weather links, show a screen that displays music and all other functions on the instrument panel were the odometer is, have blind spot function. The price of the vehicle is the same as the Hyundai Tuscon, but the Tuscon offers the features I listed. Kia needs to offer the same without costing more.


.... July 3rd, 2014


I am facing frequent problems with my new KIA RIO . Two times vehicle has got stuck on road due to starting problem.
1st time there was problem with fuel pump as per service center AJMAN and this time am yet to know what is the problem. I am not interested to continue with this vehicle due to this frequent problems.


.... June 17th, 2014


I enjoy the KIA Optima but I'm shocked that the side mirrors that break off easily aren't covered by warranty.


.... March 26th, 2014


I leased a 2013 sportage recently. I have back problems but did not realize that when I got the kia that the ride was so rough-it picks up even small bumps in the road. The sporage has a lot of good features BUT the rough ride negates all the other good things. Is there anything that can be done to soften the ride?


.... January 23rd, 2014


Anybody who intends to purchase a Kia picant1.25 ...DONT! they are poor value .The suspension is rubbish,not a comfortable drive ,the shock absorbers very harsh ..like driving on solid tyres. Sometimes difficult to get into reverse gear , the speeds are not in sync with the gears, the radio changes from one station to another even after programming.So all in all there poor value.buyer beware.


.... November 11th, 2013


My sister and her husband rented a full-sized Kia to take our mother out to lunch.

The design of the from passenger seat is not suitable for an elderly 92-year-old woman who uses a wheel chair. The bucket seat required her to be lifted in and out of the car. Also the seat was several inches from the door. My mother found being transferred into the seat to be very painful. If the car had a 1970's style bench seat, her trip would have been much more comfortable.

In addition I rode in the backseat. It would have been much easier to leave the seat if it had been a bench-styled seat instead of the pseudo-bucket seat.

Difficulty leaving this car means that none of us would consider buying one.


.... September 17th, 2013


Exact same thing happened to my 19 year old daughter while she was on the road traveling and called back home for help. To find out not jack, no spare tire.


.... August 20th, 2013


I have a 2012 Kia Sorrento and am very disappointed with the paint. Within the first year I noticed several small places where the paint was thin and smudged off. More and more spots have continued to show up. Today I purchased a tube of paint to cover these scratches and dings. I believe the paint is very inferior! I have a 2000 Toyota and there is not one ding or thin spot or scratch on it. I am now thinking of trading in this Kia and purchasing another Toyota.


.... July 7th, 2013


I have an 2009 Kia Sedona. Mechanicaly the vehicle runs good and is a good road vehicle. The problem is with the gas mileage. It states that the Sedona should get an estimated 450 plus miles to a tank of gas. that is one of the reasons I bought this particular type SUV was for its gas mileage.

The problem is that I am getting around 300 miles per tank of gas, even if I do all interstate driving. It if horrible on gas mileage. I have taken to the dealer twice and had them test it for any mechanical failures and even had them drive it and they got the same mileage. Do NOT BY A KIA SEDONA IF YOU WANT ANY TYPE OF FUEL SAVINGS. THEY ARE FALSELY ADVERTISING THE AMOUNT OF MILES YOU CAN GET TO A TANK OF GAS.

I LOVE THE VEHICLE BUT AM FORCED TO GET ANOTHER TYPE VEHICLE BECAUSE THE MPG I GET WITH THE SEDONA IS HORIBLE AND NO WHERE CLOSE TO WHAT THEY CLAIM YOU GET ON ANY OF THEIR BROCURES OR ADVERTISEMENTS.


.... June 9th, 2013


I will never buy a KIA ever again.now iI know why they have an extensive warranty.I have but issues with my Sorrento


.... May 22nd, 2013


I purchased a brand new 2009 Kia Spectra in April of 2009. In the last two years, it has been in to have the air conditioner repaired on 5 different occasions and they have not corrected the issue.It is still under warranty.

Additionally, and this is shocking; the corporate office said point blank that they do NOT have to honor their warranty. This is something that needs to be made public, and that is the warranty may not be worth the paper it is written on.


.... March 25th, 2013


We by a new Kia Rio not even got the number plates and the gearbox broke. Leaf us with no transport, Totaly un exeptable!!!!!!! Dont even offer a nother car for the time they fixing a new car


.... February 22nd, 2013


we just got a 2013 kia Sorento. I really love it, but when we put only the back windows down it make this horrific rumbling sound that HURTS your ears. What can you do about it besides opening the one of the front window down a little bit?


.... November 28th, 2012


i purchased a used kia spectra 2008 we had a driver in a ford suv run a stop sign we hit him head on @55 the air bags done there
job hard to think we all walked away the car is a total.


.... November 9th, 2012


I wanted to commend you on your Soul. I purchased a Soul 4 years ago for my son to go to college, which is about 300 miles from my home. It was perfect for College and transporting his band equipment. Now that he is graduating and will be an Engineer I wanted to buy him a better car and surprise him. I tried and tried to get him to tell me what car he liked and all he said is I want my just my Soul. So I purchased him a new black Soul last month and surprised him and now I liked his Soul so much, I kept it and really prefer driving it in place of my Chrysler 300. Thank You for making a great Car. Marilyn Westmoreland


.... November 9th, 2012


Although the Kia Optima Hybrid vehicle is the only one included in the mileage reimbursement action, my Optima SX does not get the mileage claimed. I know it is a turbo, but I don't race with it and I actively try to get better nmielage using the average milege screen.


.... November 6th, 2012


I have the 2013 Soul and I'm getting 20.5 mpg around the city. I complained to Kia a month back and their mechanic said that I need to "break the car in" and "at 50k miles it will run as advertised." What a joke! I'm taking mine back. In Los Angeles gas is way too expensive and I'll be a broke man in no time if I don't get rid of this car!


.... November 6th, 2012


OMG! The rating for the 2012 KIA Soul I just bought was 44 mi/gal. It is getting 34. They want to give me a gift card for gas? What about resale value? What about the fact that I bought this car for it's (supposed) great gas mileage? Over a 5 year term I spent $30,000 on this b/s car! I want my money back!


.... September 3rd, 2011


Service ad Quality is OK

My sister owns a Kia and all interactions with them have been fine so far. The car is of good quality and seems to be pretty durable.


.... March 31st, 2011


Took our 2011 Sorento in for serviceing- quick, efficient. Did a TBS update per noted on their computer read out of my vehicle. Said they would alow me to bring in my own synthetic oil for the next change. Asked if any questions/problems/iritations. Very satisfied.


.... March 28th, 2011


I have a Kia Sadona 2010 bought on 5-27-10.
Everything is just fine except that the floor mat between the second and third seat does not fit.Many times I asked about this and nothing was done.Keep telling me they are working on it. That is 10 months ago.I would like your in put on this.Thank You.
Ken Brunette. Bought from Russ Darrow Kia
of Waukesha ,Wisconsin.
[email protected]


.... March 22nd, 2011


10 days at the dealership, still no definite answer on the repair...either engine replacement or more tear-down. 2008 Rondo 26,000 miles, should be under warranty. It is now in the regional rep's hands, no returned phone calls. The dealership has not called us ONCE in the past 10 days. We have called them, tired of the run around. No loaner provided, they "gave" us one we are paying for. The worst customer service we have ever experienced!!!! NEVER buying another KIA!!!!
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