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Anonymous-107794.... April 15th, 2013
I too would like to strongly advise potential bargain hunters not to deal with this company. I was a loyal customer and had purchased from them in the past but I will never purchase from them again. On the last occasion, I purchased unoriginal razor blades: I bought 2 vouchers for €20 each in the middle of February. To redeem the vouchers, I also had to pay a further €9.54 for P&P.
After several weeks and no sign of my package, I contacted their (so called!) customer service section and was promised a call-back: it never happened and after a number of other calls I was eventually paid back the original €40. However, they wanted nothing to do with the extra P&P I paid and told me that I would have to chase the other company myself. I found them very unhelpful and in some instances very rude. The other company was not contactable by phone and did not respond to any emails they were sent. Their name is Trending Picks and they have a hostile following of customers complaining on their Facebook site.
I personally suspect that a lot of people (over 3,000 bought this product and none of them received it) would not bother chasing the P&P and would be relieved to get a refund. That's a lot of money if (as I suspect) this is a scam! Do the maths!!!
I note that they lost over $600 million in 2012. This would be a great way to boost their profit margins.
Do not deal with this company: they are not an honest company and in time they will fail.
Sincerely,
Dr. G (Dublin, Ireland)