Mattel Reviews and Ratings
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Overall Ratings
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Customer Service (7 ratings)
Perform as Advertised (7 ratings)Timeliness (7 ratings)Use Again (7 ratings)Cost Effective (6 ratings)Mattel Reviews
Anonymous-160021.... September 8th, 2016
Yes, hello. I am a rather large Monster High collector and I have noticed a decline in the dolls' quality as well as certain characters not being commercialized/included in lines as other characters, despite being fan favourites. I have also noticed species inaccuracies, particularly in Kiyomi Haunterly. Noppera-bo are Japanese creatures who have no face, have stark white skin, and are mischievous yet shy in nature. They do not change colours with their emotions. They are not shy. Most prominently, they are not ghosts. They are shapeshifters.
I have also noticed that Mattel is trying to change the looks of the dolls for them to be "cuter" and "younger." These doll faces that they are going to make are simply atrocious. They are ugly, and look terrifying in CGI. These changes will destroy the line. I have tried to contact them and tell them my concerns, but I have only ran into automated voice messages. I have signed a petition to stop this, but I am not certain if this will be effective...
Anonymous-105610.... March 31st, 2013
my daughter received the Disney Princess hair color changing doll and was very disappointed. The brush leaks no matter how much water you put in it. It is very hard to see the color appear because you have to press hard for it to work. This is a waste of money and a rip off. She got frustrated and gave up and said she was bored of it in less then 5 minutes, because she couldnt get it to work. This is the worst product and I cant believe I spent so much on something that barely works. I thought there use to be one with a light, but think this might replace that item because I couldnt find it. I am very upset that this was so disappointing for both her and myself and that I wasted $17.99.
Anonymous-76804.... September 30th, 2012
We just brought a hot wheels mega garage and went to put it together and the rope for the elevator got stuck inside it then the spring fell out. I hope my husband can fix it or our birthday boy is not going to have a good morning tomorrow! Hot wheels has been around for so long there products should be getting better,not worse! Little boys love their HOT WHEELS. And now we cant find the car that was supposed to come with it!! Not good Mattel.!! Please feel free to e-mail me at for an apology.
Gugurekas.... September 13th, 2012
A classic toy brand.
Mattel is quite a classic brand name when it comes to toys. While one doesn't see many of their products these days, they are of a quality that they still make great gifts for today's children.
CarolynSue.... May 8th, 2012
Timeless Company
Mattel has been an amazing company ever since I was young. They are so diverse with their toys and products. Admittedly, they have gone down hill with the quality of their products. Also, the prices of their toys has went up considerably. Overall, they are a great company.
ehjohnson7.... July 23rd, 2011
household name
they are a known brand but prices are not competitive
orangecyn.... June 21st, 2011
Quality Toys & Games
Mattel offers a wide range of toys and games. Most are of good quality and are quite cost-effective.
Anonymous-24859.... March 27th, 2011
My 9 year old daughter was so excited to get Monster High dolls for Christmas. As I'm sure you're all aware of, one of them fell apart by january. She had a birthday in February. she recieved 5 more dolls. One was broken in the box. One broke right after she got it out. When I returned the one still in the box, the store(Target) said they get many of these returned-BROKEN!! Mattel has gone down hill big time! I work in retail and I will make sure EVERYONE I see knows not to buy your products anymore! You are all hype with no backbone to support your garbage toys you are now selling!!! HUGE DISAPPOINTMENT!!!!!!!!!!