McDonalds Reviews and Ratings

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Overall Ratings

1.82 based upon 71 reviews

(46 ratings)
(6 ratings)
(9 ratings)
(6 ratings)
(4 ratings)

Attribute Ratings

Customer Service (68 ratings)
Perform as Advertised (66 ratings)
Timeliness (65 ratings)
Use Again (67 ratings)
Cost Effective (64 ratings)

McDonalds Reviews



.... October 28th, 2019


McDonalds

McDonalds is a great brand of fast food .brillaint test great quality .i love burgers McDonalds


.... July 21st, 2019


Fast

The overall experience was good, food wise, but the customer service was terrible.


.... April 15th, 2019


Not happy. Went to the McDonald's near Tullamarine Airport, Melbourne Australia. Ordered an orange juice. Not juice at all. Just a very watery and tasteless orange drink. Not a happy customer


.... April 9th, 2018


Manager VERY UNPROFESSIONAL !!!

The store is always unorganized. Kids room is disgusting always stinks like dirty bleach and extra cold...very eery. I ordered a special request fries made fresh. Some lady started screaming when I informed her they were not fresh. She didn't care.. grabbed my bag and would not fulfill my order even though I had done a mobile order.
McDonald's is really going down the drain...there are so many other options...
I will be calling coorporate office ...just haven't had time.


.... June 28th, 2017


Mcdonald Philippines

always eating Mcdonald's here in the philippines since birth but it's more on toy's than food quality

If you compare the chicken in the street vs Mcdonalds
it's much more chunkier,jucier and bigger thats why competency rate are poorer here in the philippines

but the quality of service and all the crew of Mcdonalds are the best and well oriented



.... January 9th, 2017


Just stopped at McDonald's on Alexis and hagman road in Toledo. Ohio. Cold hamburgers. And hard buns.


.... December 11th, 2016


I took my son to get a grand max, how pathetic, all it was ; was 2 little hamburger patties on an oversized bun. 1/4 inches between the pattie and edge of the bun! We will no longer patriot this rip off establishment! You should be ashamed!


.... December 3rd, 2016


My 2 large fries cold my chicken nuggets was cold they gave me shake without cherry and cao was not closed my hamburgers was hot but I was not happy to enjoy my hamburger because other items was not upto your standard.I really appreciate if you take care.


.... December 2nd, 2016


I just purchased a fish fillet at the mcdonalds in Glenville wv. I also purchased a double quarter pounder. I received no receipt so I can't go to the website and register a complaint. The fish fillet was cold and the bun was cold I have no doubt as this is not unusual for this location. I would like for the home office to send someone undercover to this location and observe their customer service and product quality control. Although I enjoy eating mcdonalds menu items I either receive the wrong products and or get bad food everytime I visit this location. I refrain from eating here unless it is a last resort and everytime I revisit I am disappointed. I know this is not the corporate or the franchisee's intent but it is the product that I receive at this location thT I judge them by. Complete disappointment


.... November 16th, 2016


Went through the drive thru at Taylor and Vaughan road in Montgomery Alabama.11-16-16
Order Double quarter pounder meal,bit in to it.it had an watery taste.taught maybe it's from the steam tray.,but turns out the meat wasn't cook properly..made me sick afterwards...will be calling health department and my lawyer


.... November 5th, 2016


The sausage breakfast burritos are a joke. Had my first and last ones today. One had a couple very small pieces of sausage, the other had none whatsoever, I knew there was a reason I never go there anymore, food always sucks or I get sick from it.


.... October 24th, 2016


Who is McDonald's think they're fooling the same beat up piece of meat they been using since that horrible Quarter Pounder came out ... If it was the same it might be okay it's probably gotten way worse since it came out since they never make anything better than just take away ... So now that you give you some cheap teriyaki sauce orsauce that's nothing but a bunch of cheap garbage mixed together and they tell you could build your own custom Burger ... The same no great piece of meat ...that's probably not even meat...until they use a different cut of meat something decent they shouldn't even draw attention to their restaurants...if you can call them that...what garbage... It's insulting that they would try to pull that on you ... Yeah real classic Burgers just like you get it hamburger Hamlet ... I'm so sure


.... October 10th, 2016


I tried your biscuit and gravy for the first time this morning. I've been eating Hardies biscuit and gravy. Hardies is better than Bo Jangles and everyone else. Un fortunately .... your biscuit and gravy is at the bottom of the list. The biscuit had no real texture and is small. The gravy has too much pepper, but no taste. The sausage is ok. The gravy itself has no taste. You may want to re-work this product. I'll go back to Hardies.

Pete Burnette [email protected]


.... August 29th, 2016


Your Bacon, egg and cheese biscuit is way too high for what a person gets. Two small pieces of bacon are not even long enough to equal a whole piece. I like a wloe piece of bacon two long pieces hanging down would do the job. We are talking almost four dollars for a sandwich. I can go almost anywhere and get more bacon on my sandwich.


.... August 21st, 2016


On my recent visit 2 McDonald's at 5821 Antelope Road and the Walmart Supercenter I was so appalled that the quality of the food and the drink I said eating my stale bread sandwich well I watched every customer walk to the self-serve fountain to get a soda only to dump it out I told the manager who I thought was mad at her anyway what was wrong he did send somebody over to fix it probably but the poor girl could never get it right she said the soda was always foul and the customers never wanted to drink it I was also told by the Clerk who took my order that there was constant complaining on the quality of the food and the pricing and that the owner refused to do anything about it it's ridiculous that people have to put up with this after buying six different meals for my family and I we all threw the soda cups away because they were undrinkable that was over a $10 loss


.... August 9th, 2016


Me and my partner ordered 2 large meals with 1 large hot chocolate with extra milk and 1 large hot caramel latte with an xtra shot of coffee and 2 sugars.

Complaint-
The burgers were sloppy and werent put together properly. The fries were cold and both the hot drinks had virtually no milk and were boiling. That hot it burnt our mouths. There was no sugars in either of them. They both did not taste anywhere near a hot choc or caramel latte. We couldnt go back into the store and complain in person as we had already jumped onto the m1 to head home.

Location-
McDonald's m1 freeway (twin servos) nsw, australia.


.... July 30th, 2016


July 30 2016
To Whom It May Concern...
I Just Came Back From Mcdonald's Located At 1417 Glendale Blvd., Los Angeles California . The Food Was Disguisting My Big Mac Was So Wet With Everything Wrong., And The Sundaes Were Horrible ,taste Like They Never Took The Time To Make Them Right
Watery,, Its So Upsetting.. This Manager Have All His Family Working There...


.... July 24th, 2016


Don't get the grilled artisan chicken sandwich, bun very dry, had to eat the chicken without the bun!!


.... July 18th, 2016


Burritos geting smaller,at 113N.wabash,coffee size smaller,your going to lose customers,I'm one thats getting tired of paying more and getting less


.... June 9th, 2016


My name is Susan Jimenez Just bought an artisan chicken sandwich and i git bad wilted lettuce it was terrible.


.... May 23rd, 2016


I purchased 2 Quarter w/cheese deluxe sandwiches from McDonolds in Tusc and Walnut in Canton, Ohio when I came home both sandwiches didn't have tomatoes, the lettuce was diggy, and they had a lot of mayo on them. I was very disappointed with your product.


.... March 10th, 2016


Went to McDonalds after i got off work last night and was totally disgusted after I got home. I ordered the McPick(QP and Big Mac, plus fires and drink). Both burgers were absolutely cold and the meat was old. The fries were limp and cold and the drink was flat. Just absolutely the worst. That restaurant should be fined for serving crap to paying customers. I'll never go there again.


.... February 14th, 2016


Went to McDonald's in Cortez Colorado this morning at 5:30 am. The food we ordered was terrible! The sausage mcmuffin had no egg and the muffin was very hard. The egg mcmuffin was hard and the coffee was old. Very disappointing!!!!


.... February 14th, 2016


I am writing to inform u that the new cheese sticks on your new menu are terrible!!! They were tough,cold, and were super doughy. Your workers should have to try them before they serve them so they know how long to cook them, and do not keep them under heat lamps. They need to be fried fresh with each order. If they did that then your cheese sticks are the worst ones I have ever had anywhere!


.... February 8th, 2016


Love your yogart parfet. Its the right price and nutritious. Thanks again.

Ann Russell
Richmond ca


.... January 28th, 2016


Order cheese sticks on three different visits to McDonald on Delhi Pike,Cincinnati Ohio. There was very little cheese in the cheese sticks. I will not order them any more.


.... January 27th, 2016


I just have to let you know how much I love your cheese sticks. They are so good! Thanks for making my day〽️ I'm lovin' it.......


.... January 18th, 2016


i ORDER A BACON RANCH SALAS
D
Got back tpo my office and looked at the salad. The leaves were brown at the tips, the bacon was large pieces not good for a salad, the lettuce was limp and the enire salad looked awful.
For seven dollars it should look great and appetizing


.... December 9th, 2015


I want you to know I like many others have grown up eating & loving McDonald's food. Near my work, 1.3 miles away there is a brand new McDonald's.

In the past 3 1/2 years me and my family no longer support your company, none of the 19 members of our family. At my place of business of 93 people we no longer support your business. We will drive 3 - 5 miles away to support Wendy's or Arby's or Burger King. Nothing with you food quality or menus or price.

I am so tired of your advertising practice, ALL your commericals have become black, every one is all about black people. It's like that is all you are catering to is black athletes, black families and untill you make changes we no longer enter your building! Google black commericals and people all over the world are fed up, most of all McDonald's.

If your cleaning up after The Donald Thompson mess, look into that. This is an easy fix and I can promise it will make a huge impact on business. A person is not a racist, and have to say anything about it but if you were to take a survey you will se what I am saying!

Enough, let's get back to the old McDonald's, I miss your quarter pounder cheese, wrap,oat of all your coke, you know your. Coke is the best around. Till changes are made, me and my family will no longer visit your business.
Thanks for listening. Bob


.... November 28th, 2015


I ordered a chicken sandwich from McDonalds in Hopewell, Pa and the chicken was tough, very chewy the lettuce was wilted and the tomato was mushy. What is going on with your products.
The milkshake was watery and the whipping creme was deflated in 5 minutes. I have always had trouble with your products at this location.


.... June 11th, 2015


As I Work In Hospitality ,and Have For 40 Years ,and Have Been Teaching Hospitality For 18 Years, And Read The Macdonalds Book And Encouraged Students To Read It Before They Think Of Going To Bussines..some Times I Drive By My Nearest Mcdonalds And Get A Burger ,fries And So On..
Nearest Mcdonalds Is On Warrigal Road ,chadstone.
Lately ,i Have Noticed The Hygiene Standard Inside The Store ,staff Personal Hygine, Customer Relations ,so Poor That It Just A Turn Off Walking Into Macdonalds..one Night There Was Half Aroll On Floor And The Employee Was Stepping On It Numerous Times Without Picking It Up..
What Is Happening To Such A Wonderful Bussines Empire..are There No Standards And Prcedures For Staff To Follow, Any More..


.... March 30th, 2015


That is the nastys store that I have been at and what I mean by nasty the people, bathrooms and the lobby. I know McDonald's is better then this. The store #10016


.... March 21st, 2015


The mcdonalds on independence is really slow


.... January 23rd, 2015


It seems like about once a week I read an article about what McDonalds is doing to try and stop its loss of market share. They think about changing menus, eliminating this and adding that etc, when all they really have to do is make decent food. The Big Mac is a joke compared to what it used to be. Most orders of fries are half full. Many times the food is cold.

And the beef today just plain sucks. I can go to any greasy spoon and get a much better burger for the same price.


.... October 12th, 2014


Just a complaint about how bad the coffee has been on my visits to my local MCD'S. It is way to strong and I always ask for decaf. Is each store saving leftover coffee and mixing it with the next days brew. Some days it is not fit to drink. I don't want to pay for something I cannot drink so I want be back until the coffee is back to its best. Hope you can solve this problem and surely I am
not the only complainant about this.


.... August 18th, 2014


Unhealthy Food

They have a good vanila shake, but their food is unhealthy. Therefore, I avoid eating at McDonalds because I believe that they have a lot of GMO products. Such foods may be cancerogenic and may cause serious harm to health.


.... July 16th, 2014


We love McDonalds but we have a problem with the iced vanilla coffee at the White Oak store in Garner, NC. They do not fix it like all the other stores we go to. We do get it regularly at a lot of different McDonalds and do love it. maybe this store is just not mixing it properly. We went back today' and told them it was not sweet or flavored with vanilla they added more and it was not good at all. Please help them. Thanks


.... June 25th, 2014


I Am Really Unhappy With Your Company And Will Find A Different Restaurant For My Wife And I To Eat. We Are On Social Security With A Limited Income. We Frequently Use Your Buy One Getone Free Egg Mcmuffins Or Cheeseburgers With The Customer Service Survey As Directed On Our Receipt. The Last Time I Went On Line To Do The Survey I Was Informed I Had Exceeded My Limit And Couldn't Receive Any More. No Where On The Receipt Or The Survey Does There Say There Is A Limit To The Offer. It Does Say You Can Only Use One A Day Which I Have Never Exceeded. You Are Totally Out Of Line Making Up New Rules As You Go. I Intend On Relaying My Experience On To My Friends. That Is Wrong !!! I Won't Patronize A Company With Those Ethics. I May Be Small Potatoes To You But You Have A Lot Of Competion Out There.
Bruce Woods


.... May 10th, 2014


just drove to mcdonalds off pine island road and burnt store in cape coral, fl the french fries looked like they had been there for hours, asked for light sauce and no pickle on big mac meal, pickles and sauce running all over the bun, not to mention the bun was soggy. this is the third time going to this location and getting ice cold fries. ridiculous, but the dogs loved the mcchicken...


.... November 9th, 2013


Schoolcraft Michigan McDonalds unclean bathrooms.

I frequently patronize this particular McDonalds...usually several times a week. Over the course of severak weeks, I took note of the cleanliness of the women's bathroom. For several WEEKS, the toilets in this bathroom were not adequately cleaned...the exact same sludge/filth stains were on the bottom of the toilets every time I came there. The sinks were also not properly cleaned. When I complained to staff, they reported that the bathrooms were cleaned every evening. First of all, I KNOW this was not being done...as I said, I very specifically noted the conditions of the toilets each time I went in them. Second of all, it would seem that the conditions of the bathrooms would be monitored at least 1 time a SHIFT....this is a very busy McDonalds. It is disgusting to have to use these restrooms! Plus, their overall service matches their attention to their restrooms!


.... September 8th, 2013


Very dissapointed in visit to local McDonalds.
Had to ask employee if there was a chicken offering on the dollar menue, there was one but was not posted . Employee was not very interested in helping us.
WE go to WEndys most times , their chicken dollar offering is 100 % better than yours, yours is too spicy. Besides you don't offer a senior discount, at Wendys coffee or tea is free to seniors.


.... July 31st, 2013


We have always enjoyed your salads(to the tune of 3 nights a week) but today we purchased our salads and were given salads in containers half the normal size and no tomatoes for the same price. When we got our order they said not to worry they were in a different container. If this is the new container then I need a smaller price and half of my 10.18 back on todays purchase.


.... July 19th, 2013


BEST FOOD EVER

Mcdonalds is the best food I have ever tasted. Fries are crisp with lots of salt. Burgers taste good. Overall I recommend Mcdonalds for fast good service.


.... June 29th, 2013


Competitive prices galore.

McDonalds really has the edge on great prices for all of their food. The other venues just can't compete based on this one simple fact!


.... February 23rd, 2013


Had breakfast at the Smithers, WV McDonald's.
The food was old, cold and nasty. Had I not been on my way to work I would have taken it back. Instead, I put it in the nearest trash can.
I have no doubt that my order had been sitting under the warming tray for most of the night.


.... February 8th, 2013


Store at 406 E Oak Street, Jena, La. 71342
Service slow, no ketchup or anything out. Fries were white and not cooked, burger was cold and cheese not melted--Booths were so dirty with old dirt until I took my eat in out. Could not set on anything that dirty


.... February 7th, 2013


I love Mc Donalds mocha frappee in the mornings. But Glen cove, NY Mc Donalds told me more than last 5 times that " they dont have the frappe because The machine was not left clean from the night before..I can not drink my frappe now more than a month now...Also is't illegal to leave kitchen appliances dirthy overnight..


.... January 12th, 2013


The McDonald's in Warren, Michigan store #1908 has poor quality of food. The food tastes like it has been setting around for hours. It is usually cold and the buns are always stale. People should not have to sacrifice fast food for poor quality. No wonder McDonald's is losing business, maybe we should stop buying until they get it right.


.... January 2nd, 2013


Ordered lunch the leavenworth, wa franchise. The burgers were cold, like they put them together and did not heat them. Took them back, got new food and when we srted eating those only to find outhe burgers were barely warm. And they had hardly any condiments on them. Very dry.


.... December 5th, 2012


Always love McDonalds!

I am always a fan of McDonalds. Especially the crispy Chicken Club! Service is usually quick and the food great!


.... November 30th, 2012


Visited McD's at 8590 Baymeadows Rd, Jacksonville Fl. Extremly dirty...discusstingly so. It smelled really bad also, then when we walked over to the soda machine it smelled like vomite...a waste of $15.00.


.... October 14th, 2012


Mcdonalds is not what it use to be. The fries don't taste the same. Staff always gets the orders wrong. Staff isn't as friendly. Thats pretty much everywhere u go now a days in pretty much all the U.S.
I travel alot and found this to be so.

McDonalds" Big thumbs down" I'm eating else where from now on....


.... October 12th, 2012


Trash was overflowing and trash was all over.

Took our Granddaughters to McDonalds located at 2200 E Santa Fe Olathe ks. I have been here numerous times, Trash was overflowing trash on the floors and only 1 person inside to take orders. This was the worse ever and will not go back to this one. I will also notify manager today.


.... September 11th, 2012


Prices could be improved.

In recent years, McDonalds' prices have risen noticeably above those of its competitors. This has shied me away from their food during this time.


.... August 28th, 2012


Whats wrong with lamb tasting like lamb. Your lamb burger was disgusting. Both my partner and I were very disappointed with your lamb or should I say seasoning burger .The pattie could have been any meat . It did not taste like lamb at all and whoever made the recipe for the pattie should be fired.Lamb is a nice tasting meat why ruin it with whatever you added to it. This is the first complaint I have made about a a takeaway food product ever.


.... August 7th, 2012


McDonalds Food and Advertimsnet.

McDonalds is a great company to have food from! Its fast and cheap. However they keep a lot of the health risks from the public.


.... July 12th, 2012


Fries are sub-par.

McDonalds fries seem to get lukewarm and disgusting a lot faster than those of other fast food chains. For this reason alone, I would recommend going to other chain stores instead.


.... May 8th, 2012


Definitely Not!

I absolutely refuse to eat at McDonalds. Every time I have ate there, I feel absolutely horrible afterwards. The quality of their food is atrocious. Grease drips off of everything there, including their napkins. Not to mention, they have very poor customer service. You should not go through the drive thru if you expect to have all of the food you ordered. They are a horrible fast food company, and I would not feed their food to my dog.


.... March 20th, 2012


Good Food,Bad Service

I'll eat at McDonalds maybe once a month,or every two months, overall I enjoy most of their food. What I dislike is how sloppy the food is thrown together. This varies from location,but still a very frequent thing I run into. But this should be expected at a fast food place anyway.

In conclusion, McDonalds is a great place to get a bite to eat and I recommend it over many other fast food places.


.... March 18th, 2012


it isnt too bad

i eat a lot of fast food. it isnt something im proud of, but i cant cook that well. so many people complain about mcdonalds, but i dont know why. the fries are great, the breakfast is good, the mcrib is awesome. the quality of the food come under attack, but if you are eating fast food, you know what you are asking for in my opinion. the service is better than it is at wendys or BK. the prices are very fair too. i'll keep going back.


.... February 28th, 2012


My family cannot frequent McD's due to the quality of it's fast food. However, the coffee is great w/valued price (presently $1, any size) the oatmeal and yogurt parfait aren't bad either. HOWEVER, the burgers are plain awful. Almost taste like they're boiled! Why can't they be prepared similar to Burger King for more of an "adult taste". Continue the traditional "kid-type" burger but have also a line of burger that would be "flame-broiled" for taste. Just can't understand it. Very disappointing. Thanks for allowing some type of comment although it will go on deaf-ear, I'm sure.


.... February 13th, 2012


Gross

They pretty much mess your order up every time, not to mention the whole pink goo thing. I'd eat it if i had too, but its not my first choice.


.... January 30th, 2012


MCdo more outlets please..

Here in philippine, the direct competitor of mcdonalds is called jollibee. this local store has more outlets and you can dine here everywhere on the strategic locations..I only notice that the local franchise here in my city is not making an effort to build more outlets..i am a mcdo fan and love their chicken..hopefully in the near future i can see more mcdo outlets here..thanks


.... November 28th, 2011


McDonalds HELP

Needs improving everything is downsizing. The Big Mac is not so big anymore and you order extra pickle that is TWO..come on people. Order the large fry or any fry you get a 1/2 filled one. The deal really is that McDouble. Everything else is a rip off. I realize economy is bad but people want what they pay for and their prices have raised but give less as in the fries.


.... November 19th, 2011


Horrible Quality Burger, Cold Fries & Wrong Soda

Horrible Quality Burger, Cold Fries & Wrong Soda
About once a month a go off my diet and head to our local McDonald's drive thru.
Raining, long line up, terrible customer service and then...after I drove away I realized they gave me Diet Soda, not Regular as I ordered. My burger was cold and my fries soggy. I was late for a meeting so I didn't have time to go back.

What are the policies of McDonald's Restaurants regarding the above problem. Makes me so mad.


.... July 23rd, 2011


few good foods but mostly grease

their food leaves a lot to be desired. they seem to be making loby smaller and smaller


.... June 9th, 2011


Bad Nutrition, Cheap Price

McDonald's food really is pretty bad nutrition-wise. They have made push recently to add more healthy items, but the bulk of their advertising goes to the bad stuff. They are, however, a lot of food for a low price, and fast.


.... April 5th, 2011


Good choice for fast food

Clean and attractive, McDonalds restaurants are a good choice for that type of food. Their value menu is economical, and there are several offerings that provide good nutrition (for example, yogurt parfaits and grilled chicken wraps).


.... April 5th, 2011


My wife and I really like the coffee, just about all the restrauants are clean and friendly. Love the french fries, hamburgers are ok, but not my favorite, the southern chicken sandwich is really good, and we like the fudge sundies. We usually stop at Mc Donalds whenever we are out, mostly for the coffee. I wish there was a way you could serve breakfast a little latter than 10:30 AM


.... April 4th, 2011


I have an illness called Adisons Disease. I was loosing weight every time I turned around and my blood pressure was almost non-existent. I know you guys have had people taking you to court for problems with obesity, but I had just the opposite problem. I weighed 69lbs and my cardiologisttold me to eat what I wanted to keep me alive. I had meal everyday at McDonalds. I started to gain a little weightand feel much beeter now. Not everything about a fast food is negative. Your food actually save my life.


.... March 29th, 2011


hello i jus want to say first i love mc dees but if yall charge for sauces can you plz make sure they are in the bag at least!!! i even tell them at the speaker i know yall charge for sauces and i would tell them how many soooo we wouldnt have to do this at the window and back your drive thur up!!! ive think ive lost 20 bucks to mc dees for payin for sauces i dont even get!!!
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