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Overall Ratings

2.10 based upon 10 reviews

(6 ratings)
(1 ratings)
(1 ratings)
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(2 ratings)

Attribute Ratings

Customer Service (10 ratings)
Perform as Advertised (8 ratings)
Timeliness (9 ratings)
Use Again (8 ratings)
Cost Effective (7 ratings)

Mediacom Reviews



.... October 27th, 2019


Terrible service stay away from Mediacom

I have hotel business account for TV, internet and phone and I am facing problem from last one and half month with internet tv and phone every weekend. I talk to Mediacom tech support and managers too about 20 time but no body taking care of this problem. I am really upset for this kind of service just sending invoice every month and not providing better service.


.... March 9th, 2013


I left a complaint on here about none of the shows being accurate and my DVR getting filled up with shows we don't want for weeks. I, then, sent a short, to-the-point, and polite email to the addy for their social.media account. I received a reply that was unsatisfactory, requiring that I jump through a lot of hoops. But, within 12 hours and without even responding back (figuring it was a lost cause), the problem channels (NTOON 206, being the worst culprit) were wiped with "to be announced" and slowly started filling with accurate listings. I don't know, if it was my complaint on here or my email, but someone listened and corrected the problem. We were all very happy to finally get our DVR under control. If mediacom is reading these, I would still recommend upgrading your DVR software (for things like not recording duplicates, just because one says new and the other repeat... or if the new show gets skipped, find the repeat of the same episode, like Dish does... or if the future show u record changes to something else, remove the recording). I doubt many would argue, that smart software that grabs the shows you want and avoids the rest is far more important than employees being rude or 2nd rate equipment. Dish spent a few years turning their software into one of the smartest on the market and that has served them well for decades. I'll take a rude employee and the occasional glitch, any day, if it means I get to watch my shows on my schedule.


.... October 20th, 2012


We pay 75 for our internet in MN and we cant do any thing with it. We cant do anything about it we still have to pay for it. We cant use it. I would just drop them but mediacom is the only on we can use.


.... August 17th, 2012


THE WORST CUSTOMER SERVICE & TECH SUPPORT EVER!!!!!

I have wasted more time in the phone calling this company that I could have learned Japanese or raised another child. It goes out ALL THE TIME! I have cable and Internet through mediacom after NOT having them in my house for 8years but I stupidly gave them another try because of the Internet service. Internet has never ever worked right and every time I call the give me the run-around and won't send anyone out even though I've paid for inside maintenance.

I am paralyzed and in a wheelchair they KNOW this and they want me to troubleshoot and fix my own equipment. Well first off if I could fix it I would instead of wasting my precious time on hold with them.

Cancelled my service TODAY and they wanted me to walk my equipment into the office otherwise I'm still going to get billed until they get the equipment and I am paying a "early" termination fee. Mediacom is the BIGGEST bunch of JERKS I've ever had to deal with including companies in India. I HATE MEDIACOM!!!


.... February 10th, 2012


Unhappy with Mediaco

I have had Mediacom services for years...cable, internet and phone. I can't complain much about phone except for the cost. Internet and cable, however, drive me crazy. Internet goes down several times a month, sometimes every few days. Cable is worse. It doesn't go out but many channels break up making viewing nearly impossible. I am in the process of changing to Dish for TV and something else for phone. For internet, I am still researching other choices.


.... April 30th, 2011


Response

In response to Anonymous-25708. Each piece of equipment on your Mediacom account is logged and tracked for it's lifetime. When it is first purchased, when it is given to a technician for installation, when it is replaced and when it is returned to the office for repair there is a record of it with the front office personnel. They can, in fact, trace the modem that was originally installed on your account and view it's history. You can have the local Mediacom office check the MAC address of your purchased modem and follow the history of it on your account. It's been my experience that Mediacom as a company is certainly willing to help their customers in any way that they can. They've certainly been very good to me over the years.


.... April 6th, 2011


Mediacom

Mediacom offers cable, phone and highspeed internet. they specialize in servicing areas other cable companies don't. Smaller rural areas mainly, so they don't have the resources to run back up lines. What does that mean? Well when mother nature reaks havic, it goes down, when a construction company cuts the line it goes down, but they have techs waiting and ready to fix it, so all in all I am happy.


.... March 31st, 2011


I called customer service on 3-5-11 to cancel my tv service. Was told there would be a charge of $29.00 to cancel and my internet service would increase by $15 a month, due to only having one service. I then asked if I would be charged the $29.00 fee if I cancelled both services and was told no. I cancelled both services. She then tells me that her records show that I have equipment to return. I asked what equipment and she informed me that I have a modem that belongs to them. When I told her that I hadn't had their modem since I returned it on 6-17-09, due to them wanting a rental fee of $10 or $15 month, she says that she will take care of it. When I said I needed some assurance that I wouldn't be charged for something that I returned a long time ago, she said "oh you won't be charged." On 3-31-11, I received an automated message from Mediacom saying that I need to contact them to make arrangements to return their equipment. I contacted them and was told that I have a modem to return or I will be charged $139.99. I read the serial number from my modem to Sherry and she said that wasn't it. Duh, I know this is the one I bought to replace the one I returned to them. She said that unless I have a receipt from the return, that I would be charged for it. I told her that I would look for the receipt and would be requesting the return of rental fees for all this time, she says they don't charge a rental fee. Well, they did back in June 09 when I signed up for their service, otherwise why would I have bought a modem. I seem to remember having to call in to a tech to register my new modem for it to work. Does anyone know if there is anyway to prove what modem I've been using all this time? The real kicker here is they have my bank account info and the account is on autopay through a debit card. Has anyone had this happen to them? What was the outcome? I am just sick over this. Does anyone have ANY suggestions? Thank you in advance.


.... March 31st, 2011


numerous upon numerous issues, been loyal customers for many years. 3 dvr's, internet and phone, never late on a bill. ive been through the issues of tech appointments not being upheld amd accused of lieing about actually being here when they say we were not. constant internet losses and no reimbursements and as of lately many tv interuptions as well. as for the support lines...what support? i dont believe they even handle thier own calls. i feel like an idiot for putting up with it for these years, but like others have mentioned its damn monoply. we need the speeds of internet, but not so much the tv and phones. so as we are gonna do and recommend to you is look into another internet provider and we will rely on netflix or streamed tv and movies for our tv's. Mediacom could give a crap less about their customers! This is in De Witt. Iowa by the way, but imangine its everywhere Mediacom is.


.... March 31st, 2011


I Have been without service for almost a week. I have called customer service several times over the course of the week. Each time the story contradicts the last. After speaking with a manager, he did not follow through with his word. I am still waiting.
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