NetZero Reviews and Ratings

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Overall Ratings

1.50 based upon 2 reviews

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Attribute Ratings

Customer Service (2 ratings)
Perform as Advertised (1 ratings)
Timeliness (2 ratings)
Use Again (1 ratings)
Cost Effective (2 ratings)

NetZero Reviews



.... October 1st, 2020


Netzero Review from a very very long time customer

When I say that I am a long time customer, I am talking about being a customer back when the NBA on NBC used to advertise Netzero like crazy and advertised their free Internet service. I am not a customer anymore and have not been for a very very very long time. Netzero was famous for their dial up Internet service of course and you had received like 10 hours for free per month or something like that. That was the test run to get you to use the 10 hours and then want more so you'd pay for their monthly service.

Netzero was a known company when AOL was and before MySpace was even around so it is a very old company that faded for many reasons. When people started going for faster Internet and dial up was fading away as it was too slow, Netzero did not keep up with the times.

Also, it was very hard to cancel your service with them. You would call them to cancel and they would say that they would but would not. When you called them back again they would just say that they will give you a couple of months for free and you wouldn't have to pay. It was always a merry-go-round with these people.



.... March 25th, 2011


My mother has been in a nursing facility since Oct. 2010. On Dec. 6, 2010, I contacted Netzero to cancel her account. She hasn't used her computer since Oct. nor will she ever be able to use the computer again. It is gone!!! She is 91 years old!!!! I have 4 dates of contact 12/6/2010 ref.# BV6N5-RZGD1 cancellation number, 2/9/2011 ref.# XO474-19016 for cancellation and 2/28/2011 ref. # 4750-5809 again cancellation!!!! I contacted your office again today 3/25/2011 and spoke to "Frank", he didn't give me a cancellation #, very, very rude individual in customer service. The credit card company is aware of this situation, with all dates and ref.numbers sent to them. Your Netzero 'people' say it is cancelled, but the Credit Card Co. says and verified by the bill that you are still billing her account. MAKE IT STOP!!!! This is equivalent to fraud on an elderly individual. The service has not been used, will not be used, cannot be used, has been cancelled on 4 separate occasion. Very poor customer service provided by an Indian based contract company. Very poor English skills.
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