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Anonymous-129997.... February 2nd, 2014
I bought an OKI MB280 scanner/laser combination printer on 1st November 2013.
I could not get the printer to function with my Windows 7 system. None of the drivers with on the included CD worked. I tried and tried to find a suitable driver on the OKI website but there was not one listed as such for Windows 7. In the end I discovered the Windows 7 driver was listed as Vista driver.
I could not get any of the supplied utility programs to work as the versions weren't compatible with W7.
Having torn my hair out for four days, I contacted OKI on the 4th November. On the 5th November, OKI apologised and said they would send everything I needed immediately. Nothing came! I contacted them again on 15th November. They apologised again and said that they would accelerate the issue to the 2nd level immediately. To date I've received nothing. I emailed them again on 21st January and received an email telling me they were out of the office until 20th January. They never came back to me.
I have the biggest and most expensive door stop which I can't use because there is no software to run it.
I can only draw attention of the kind of service that any prospective purchaser of an OKI door stop can look forward to.
I bought a similar Samsung printer/scanner and it worked within five minutes of unpacking.
Anonymous-25702.... March 31st, 2011
Jeffrey their Techsupport Guy in Singapore is not really very helpful. I understand that sometimes you have to go through the manual but there are instances that you dont have access to it. Honeslty, I dont like calling support but my manager insists, he says it will save alot of time.
I told this Jeffrey that i dont have access to it but what's funny is, he also doesnt have a manual and insisted I just play around the settings of the printer.
Well that is ok, but what if I make the problem worse.