PETCO Reviews and Ratings

View PETCO customer reviews

Read reviews about PETCO from users just like you! If you have anything to add, please click the "Submit Review" button on the right-side of this page.

Do you have an experience with PETCO that you would like to share?
Earn 750 points for your review!

Overall Ratings

2.33 based upon 12 reviews

(7 ratings)
(1 ratings)
(0 ratings)
(1 ratings)
(3 ratings)

Attribute Ratings

Customer Service (11 ratings)
Perform as Advertised (10 ratings)
Timeliness (11 ratings)
Use Again (10 ratings)
Cost Effective (10 ratings)

PETCO Reviews



.... March 2nd, 2018


Tired of spending to much money there get everything from doctor fosters and smith you put color dyes in your cichlids so you can sell them and the marion Ohio store can't even get there tanks clean all diseased and have ick and dying the worst I have ever seen and I have ran a pet lamb before and it's not hard to clean tanks and get rid of that problem just use their herbal tonics and they do not work I offered to fix their tanks for free so wouldn't kill all the fish and they said no and a pack of wants to keep killing fish like they have been expensive fish like blood parrots I will never ever shop there again I'm part of PETA and it will be turned into pita and I will do everything in my power to shut down the Marion Petco store with pita because of what you guys do when you put dies and fish people think they're getting the mail and they end up with the female that's not good business and the prices of your food compared to dr. Foster Smith food there's like a 70% drop from your prices that's just taking advantage of the customer I wish PetSmart would come in take over for you guys cuz they know how to take care of tanks and it's horrible disgusting I posted all pictures on social media from YouTube to everything and Marion Star and the local radio station cuz you guys don't need to be selling fish if you can't take care of them some of them do live 30 years plus


.... August 18th, 2017


Rude management

Burleson, Tx store. Went to check out, two older ladies were standing in line,no one was at the registers. My daughter found an employee, she made an announcement that costumer service needed at the registers. Finally the manager named Richard, came up and started checking out the first customer,and called for more help. Never apologized for the wait or anything. When it was my turn, I was using an employee number for discount, he questioned my living arrangements, I told him that he asked me that last time, he proceeded to argue with me about not asking on a previous occasion. This store has went downhill since Richard became the manager. All the good employees are gone. Please fix this store.


.... October 16th, 2013


Fluval Edge Aquarium Silver 21 LED, 6 Gallon
I ordered it twice and both times it came in the wrong color


.... November 14th, 2012


I am doing a research project on The Genetics of Guinea Pigs in which all we do is breed for certain traits and try to predict the results. It is completely humane, and we are bound under USDA regulations. My partner and I purchased 3 female guinea pigs from Petco, and one of them came with ear mites and an Upper Respiratory Infection. This is extremely contagious to other guinea pigs and the URI is also extremely contagious to your dogs in the form of Kennel Cough. Since we have been breeding multiple guinea pigs, the infected guinea pig has come into contact with most of our other ones (mostly females). The infected female is now dying. Bound by USDA regulations and my own personal morals, I took her to the vet last night at 7pm on an Emergency call. I had to get medicine for ear mites for all of my other guinea pigs as well as medicine and saline solution shots for the infected female. The vet stated that my infected female previously came with these problems and that Petco failed to recognize. We purchased her November 4, 2012 and today is November 14, 2012. Doing the math, we have had her for 10 days and she has been showing signs since the 9th day. They refuse to pay for our mandatory vet bills, and asked that we drive the 3 hours to return the corpse. I am VERY dissatisfied, and I will pass along the word to NOT buy your animals at Petco, because they are neglected. I am setting up a meeting with the USDA to speak about this neglect as well as speaking to other research members at my college to not buy animals from Petco. I will also be talking to my college newspaper about posting an article about this. Thank you. I hope everyone has a wonderful day.


.... October 8th, 2012


Sad, my petco is going downhill.. I took my dog there for a bath... Asked for special attention to his ears. And, they charged me an extra $10.00 to cut the fur between his pads on his paws, he slips on hardwood floors. His ears were filthy and they didn't do his paws. Now they say, oh just bring him back and we'll fix it. Shouldn't have to do that, so sad....


.... September 26th, 2012


very poor customer service

Refused to sell goldfish to 10 elementary schools for science. The students could adopt the fish to take home after they observed the fish for a week. Initally they took my order and then the day I was to pick up the fish they gave me the "run around" and would not fill the order. I placed this district order 3 weeks ago and yet they never communicated the fact that they would not fill the order. This left teachers and students without goldfish for their science class. I will never shop Petco again and I told that to Angie, the manager.


.... July 12th, 2012


A new friend.

I remember 2 years ago when I went to get a tank for the 2 goldfish that my brother got from a fair. I remember the employees there being really helpful in picking out the right supplies. After these goldfish died, I went and bout some neon tetras. Although I could only keep one alive for longer than a few weeks, the lone survivor lived for almost 2 years. If PETCO didn't have the right supplies, I'm sure that I wouldn't have kept even that one alive.


.... December 16th, 2011


Not many pet stores in our neighborhood, so usually end up at Petco. They have a decent selection of food, etc. I have always had a good experience in Omaha and get lots of coupons in the mail.


.... July 21st, 2011


Love This place

I got my first goldfish at PETCO and I thought, like most goldfish it would die within a few months, but it lived for 3 years! I get my dog all his treats here and, they always have a wide variety of different ones to choose from. The workers are usually pretty knowledgeable about animals and their needs, and always happy to help in any way they can.


.... June 9th, 2011


Quality.

PetCo generally offers a large range of products that are fairly good quality. A lot of the basics, like pet food, can be bought for cheaper of grocery and drug stores, but PetCo is a good bet for specialty items.


.... April 29th, 2011


sales associate 13 duane

duane was very nice and professional it was being helped by someone who was professional and happy doing his job


.... March 30th, 2011


Petco has amateurs working in their grooming department. They advertised them as "professional groomers" so I trusted them with my first puppy. When I went to pick him up, I was told that I had to pay in the front first, without seeing my dog. So of course I paid and brought the receipt back so that they would release my dog as their hostage. I saw a total of 5 nicks on his belly and he was crying in obvious pain. The groomer refused to acknowledge that they cut my dog and this got me really angry. The store manager got involved and the groomer finally admitted that my dog wouldn't keep still. This is in no way professional or acceptable. I did get a refund on the grooming service and a gift card, but I will absolutely not be going back. Since then, I have been frequenting a real professional groomer and my dog has not been cut since.

DO NOT PAY FOR A SERVICE BEFORE YOU'VE SEEN WHAT THEY HAVE DONE. I have sure learned my lesson.
Review Finder
Quickly locate the company, product or auto review you are searching for.


Get Help Online

Get immediate support for your PETCO questions from HelpOwl.com.

Recent PETCO-related questions:

Corporate Office

Locate the PETCO corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Contact Information

Complete PETCO customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed PETCO customer service rankings, employee comments and much more from our sister site.