PayPal Reviews and Ratings

View PayPal customer reviews

Read reviews about PayPal from users just like you! If you have anything to add, please click the "Submit Review" button on the right-side of this page.

Do you have an experience with PayPal that you would like to share?
Earn 750 points for your review!

Overall Ratings

2.82 based upon 22 reviews

(7 ratings)
(3 ratings)
(4 ratings)
(3 ratings)
(5 ratings)

Attribute Ratings

Customer Service (19 ratings)
Perform as Advertised (17 ratings)
Timeliness (14 ratings)
Use Again (15 ratings)
Cost Effective (16 ratings)

PayPal Reviews



.... January 29th, 2024


PayPal

PayPal is a very good international payment gateway by which we sent and receive money worldwide.It works in more than 200 countries in 25 currencies but not work in some other countries due to some other reasons like political and others.


.... February 12th, 2021


My favorite payment option

Paypal is very easy to install and use you only need an email. It is free, no processing fees no annual membership fees and no service charges. I recommend for personal or business use, you can link your bank account or credit / debit card. Best platform for freelancers and not only. Available in almost all the country in the world. Multiple online stores accept Paypal as a payment method. It is very secure. You can receive request or send money.It is quite fast. I am very content with it.


.... July 24th, 2020


Terrible Company

Would not recommend


.... April 28th, 2020


PayPal is very good and important platform.

It is a very good app to earn, send, receive and spend money with various offers. I love it.


.... April 2nd, 2020


Seems Okay

Very convenient and easy service to use, and I do appreciate that it can be a secure way for money transfer. Online purchases can be extremely easy and fast to make as well. However, customer service can be very unhelpful, particularly when attempting to connect banks. I also don't like how it's still difficult to get them to connect to Ally Bank. I recommend their service, especially if you have an online job, and make plenty of online purchases, but this is an extremely cautious recommendation. Be prepared for plenty of issues.


.... August 19th, 2016


PayPal brief review

I have been paid numerous times through PayPal, and it's the only service that I am using to receive or send any payments online. I hate that i cannot 100% verify my account, but I am still able to receive earnings, since I have most of it filled with valid information. Overall, my relationship towards PayPal is POSITIVE.


.... November 7th, 2013


I am severe issues with PayPal services. I have not been able to withdraw my money to bank account. I have called customer service and am sitting on hold for over 10 minutes now...This is getting...I will be quitting PayPal as soon as I get my cash...PayPal SUCKS...


.... January 24th, 2013


Makes spending money online safe

I started using PayPal when I was selling things on eBay - it was still new then, and it showed that the seller was trusted when they used PayPal. Now, more sites use it, and I love it. I have never had a problem with it! It works great and I feel as though my information is secure. It sucks that scammers send out fake e-mails claiming to be "PayPal support" or "PayPal customer service" and get your information when they act like your account is under attack (when they are really the ones attacking it!). But if you don't fall for any of these scams, your info is safe with PayPal! They are great about resolving issues as well....very timely and efficient. Recommended!


.... August 15th, 2012


INCREDIBLE

I T IS EASY TO USE AND YOU CAN MAKE PAYMENT INTERNATIONALY VERY GOOD THING I AM HAPPY WITH PAYPAL AND WOULD ADVISE OTHERS TO USE IT


.... July 31st, 2012


It's ok until you are the one selling.

If you use it just to buy things, paypal has no problems. However, once you start selling, they take "fees" from you left right and center, whittling down your profits to absolutely nothing.


.... April 18th, 2012


Conntacting a "person" to descuss maccount

It is impossible to get to talk to a human being at paypal you simply spend hours pressing buttons and going round and round . I am giving up using my account as I cannot get into it.I will just pay as a guest


.... January 20th, 2012


Paypal is not good anymore

Since several months now, I noticed that many companies doing business on Internet are not accepting their payments throgh Paypal anymore. I did not understand until this week. I made a purchase of a software, the money was deited from my account but the transaction is hold for verification. This happened since one week now. I sent at least 4 emails using their contact-us link but can you imagine still now no reply from them. I really don't know to whom I can complain now.
They used to be better than this but I think they are going to bankrupcy in few months.


.... January 19th, 2012


Paypal Is okay...

I like them because it's covenant to pay for things but I hate how when you sell something they can hold your money for 2-3 weeks.


.... October 11th, 2011


Selling using Ebay/paypal

It sucks that you have to use paypal then paypal turns around and holds your payments recieved for up to 21 days


.... September 21st, 2011


I hate this company

PayPal is a an extremely unsatifactory cluncky service that mostly doesn't work and I ultimately end up unable to complete my transaction....so I can't make my purchase. Everyone loses with PayPal. If I had less than one star I would use it


.... August 24th, 2011


They are thieves

I specifically designate on each transaction that they only use my credit card. They consistently ignore it and use my bank account. They are liars and thieves and there is no one to talk to because they are all in freaking India or wherever and will not give you any help. Because they can't.


.... June 29th, 2011


Using them for honeyfund

I have really loved my paypal account. Most recently I have used it in conjunction with our honeyfund honeymoon registry. It has been great and easy for our guests to use to gift us money for our honeymoon. :)


.... May 1st, 2011


Paypal

Good concept, bad execution. Paypal does not back any services or actually physical products, and only to a certain extent. You are better off just buying from amazon.com


.... April 30th, 2011


Paypal

paypal is a great service to the persons maximum in 24 countries they will exchange all currencies they are providing great service we can configure our account they can directly deposit in to account with in 7 days


.... April 5th, 2011


Convenient but problematic

PayPal is convenient but problematic. Fortunately, there are competing services (primarily Google Checkout) that will usually do a better job.

1. PayPal goes to great lengths to avoid paying the tiny bank charges it incurs when you use your credit card. I guess it figures a penny saved is a penny earned. You have to be exceedingly diligent to avoid being shifted to a different funds source (like your bank account).

2. PayPal will not tell you the address or phone number of any merchant that might want to conceal that information. This of course facilitates shady or even fraudulent actions on the part of those merchants, since it discourages or prevents complaints and lawsuits. (For example, the Better Business Bureau will not process a complaint without a mailing address.)

3. PayPal touts its "PayPal Purchase Protection." What you won't read in PayPal's glowing words is that PayPal will apply it only for "tangible" purchases -- meaning purchases that are sent to a physical address. So purchases of any kind of services, including links to downloadable software or special Web pages, or promises of support, are of no interest to PayPal. PayPal may tell you to pursue the question with your credit card provider, which, since the creditor is PayPal and not the merchant, is a dead end. Even worse, should a merchant's fraudulent actions come to light, you can expect PayPal to continue processing payments as for any other merchant.

- - - -

PayPal does have one advantage over Google Checkout -- that is, its toll-free phone support. That support has markedly improved in recent years, but it's still far from perfect.


.... March 29th, 2011


Ugh! Placed my account on limited access a while ago due to fraud. Trying to reinstate but they want me to enter my credit card number to verify my acct and I don't have this card number due to the fraud. Viscious circle. Paypal...not a safe way for your clients to verify! Stupid! When you try to get a phone number it never stops thinking and spits it out. Yeah, they updated their "Help" section alright...to NOT HELP!


.... March 24th, 2011


The absolute WORST experience trying to resolve an issue. CANNOT get account problems dealt with by anyone who cares. It is always some other division or department, you get handed-off and put on ENDLESS hold. Good luck people!
Review Finder
Quickly locate the company, product or auto review you are searching for.


Get Help Online

Get immediate support for your PayPal questions from HelpOwl.com.

Recent PayPal-related questions:

Corporate Office

Locate the PayPal corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Contact Information

Complete PayPal customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed PayPal customer service rankings, employee comments and much more from our sister site.