Paychex Reviews and Ratings
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Customer Service (3 ratings)Perform as Advertised (3 ratings)Timeliness (3 ratings)
Use Again (3 ratings)Cost Effective (3 ratings)Paychex Reviews
Anonymous-159448.... July 15th, 2016
We have been with Paychex for many, many years. We've seen them regularly roll out great new technologies that are highly useful. Their new phone numbers are a little bit of a pain because they now have a 7 digit extension instead of a 5 digit extension, but that's no big deal.
Paychex has many other services that integrate with payroll and make our lives easier, including 401(k), Flex Spending Accounts, Health Insurance, and HR. You wouldn't think so at first, but by tying these things together we were able to take these things off our General Manager's plate (who didn't want them anyway) to free her up to concentrate on landing new business and improving profit margins.
Can't recommend Paychex highly enough. Don't pay attention to the negative reviews you see about Paychex from others - no company is ever perfect, all the time. Is yours/are you? (Of course not - and neither am I/are we.)
Anonymous-103966.... March 20th, 2013
Switched From Quickbooks
I have been in business for over 12 years and used ADP, my CPA and quickbooks for my payroll services but it was not until I met my sales consultant R. Kelly in the Gresham, OR area that I realized what was really out there. The service and knowledge that was provided was beyond any I had experienced in the past 12 years. Mr. Kelly set expectations, walked me through the process and made it seamless. He has since stopped back in just to check on our services and is commited to exceeding our expectations. Paychex goes above and beyond just basic payroll and tax pay services.
doosaybee.... January 23rd, 2013
Great paycheck company for large and small businesses
I worked for a company that utilized Paychex and we never had an issue with the company. Our paychecks came in on time, were of good quality, and their customer service was always helpful when there was an issue. When I was first hired, I didn't receive a paycheck when I was supposed to and Paychex got the issue resolved quickly.
Gugurekas.... July 31st, 2012