Qwest Reviews and Ratings

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Overall Ratings

2.17 based upon 6 reviews

(2 ratings)
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Attribute Ratings

Customer Service (6 ratings)
Perform as Advertised (6 ratings)
Timeliness (6 ratings)
Use Again (5 ratings)
Cost Effective (4 ratings)

Qwest Reviews



.... August 19th, 2011


Billing

Qwest/century link lost my payment feb/2011 it has been in investigative state since then. I have called continually and even got copies of the payment from my bank which were forwarded. No success. One operator told me she found the error but could not give me credit. I was sent to another office where another investigation was openeD for lost payment. Where did my 63 DollarS Go?? Not on my bill. 8014766927 dsl line. I also got a new modem pk5000 wireless for my laptop. I have had it 2 months and it has NEVER worked correctly. I'm still w/o service.


.... June 13th, 2011


I just disconnected my phone service with Qwest because I am moving out of their area. I spoke to a rep in Des Moines, but did not get her name. She was fabulous. Personable and friendly, she explained everything that would happen with the final bill. I have used Qwest for my landline phone for 11 years and have always had good service. I do know people who have had trouble with the bundled services, but I would use the regular phone service again.


.... May 4th, 2011


My issue is not with customer service nor support but about the horrible email product q.com! I pay for email - why must I be forced to see screen space of unwanted junk ads! This is outrageous and a total rip off!~

Plus I shouldn't have to go thru qwest home just to click on several other links to get to my email inbox! HORRIBLE EMAIL PRODUCT!


.... April 11th, 2011


This revised email that we have been forced into within the last week or so is absolutly horrible! I lost my address book, my many folders and the new screen is nothing but pop-up ads that drive one away from even trying to read the email. And that email is on a cluttered screen that requires scrolling from left and right and up and down to even read the message. Please go back to what works and get the bugs out of this impossible system before dumping an unworkable mess on us.


.... April 6th, 2011


I was happy using Thunderbird to download my mail. When I was away from home I could get email from mail.live.com. That is over. Why does Qwest want to screw around with their customers? does Qwest give a $hit about me or you?

How do I get my contact list over to myqwest? Why am I supposed to spend the time doing so?


.... April 1st, 2011


Qwest has migrated e-mail server, now my smart phone does not work with it. The customer service representative cannot help. They are saying that it may never work.
Terrible server. I'm seriously shopping for a new service provider.
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