Sirius Reviews and Ratings
View Sirius customer reviews
Read reviews about Sirius from users just like you! If you have anything to add, please click the "Submit Review" button on the right-side of this page.Have a Story to Share?
Post a new Sirius review today!
Overall Ratings
(6 ratings)
(1 ratings)
(0 ratings)
(0 ratings)
(0 ratings)Attribute Ratings
Customer Service (7 ratings)Perform as Advertised (7 ratings)Timeliness (6 ratings)
Use Again (7 ratings)Cost Effective (5 ratings)Sirius Reviews
Anonymous-141079.... August 3rd, 2014
I was a SiriusXM subscriber for 8 years (4 of those years with XM). When I first got the service, it was a graduation present from my Dad, Loved the variety the channels had, loved the uncensored comedy, and loved the CD quality audio since the radios back then were made from Delphi, and Pioneer.
Those good times went from 2004-2009, now fast forward to today the service SUCKS! The music channels narrowed their playlists to FM standards (only playing the hits, no B-sides, no uncharted artists), most of the DJs got fired because SiriusXM could not afford them due to Howard Stern's high salary, the uncensored channels got watered down to political correctness, and the SiriusXM app for iPhone was TERRIBLE! Could not justify paying $16 per month for a service that is run like a FM radio station so I cancelled back in April. There are so many great options out there for audio content now through your phone to where satellite radio is nothing more than an overpriced, politically correct service.
Anonymous-122728.... October 16th, 2013
The DJ on deep tracks at approximately 9:25 EST Wednesday October 16, 2013 made a comment about the fact the Congress had come to a compromise to a situation that did not resolve the Nation's issues but the situation was caused by a "few members of the House or Representatives" obviously referring to the conservative wing of the Republican Party. First that DJ is ignorant of the issue and uninformed. The problem we face as a nation has more to do with uncontrolled spending by the Congress (both parties). There is much more I could say about that DJ's ignorance and politics but I do not want to detract from this message which is to say when I listen to a radio / satellite station I am not interested hearing politics. I listen to music to relax and unwind from a long hard day of work (something to many Americans have lost sight of working a long hard day). The last thing I want to hear from a DJ is his political views one way or the other. Reign him in and tell him to keep his politics to himself or be prepared to open up the forum to others with opposing points of view because if that type of commentary is to continue without a proper forum then you will lose me as a subscriber.
Anonymous-108829.... April 23rd, 2013
Poor programming, too many commercials (on talk/news channels). Impossible to cancel - very time consuming on the phone.
Anonymous-25516.... March 31st, 2011
I am looking for people to help me create a class action lawsuit against this company. I have been harassed for months by this company trying to sell me a subscription. When I tell them "NO" and that our number is on the Do NOT CALL list", they call and ask for my 87 year old Dad who can't hear on the phone. I've also told them there is a heart monitor on the line and they keep calling. I finally got a post on facebook the other day and someone responded "send us your information". I shouldn't have to send my information when I have called their company no less than 3 times and they have called the home line no less than 3 times and sent letters to look like bills.
The lady today said they are on automatic dialers. Now that is harassment. I was also told their customer service is in the Philipines and the lady DID NOT KNOW where the company was located or their address.
Anonymous-25423.... March 30th, 2011
We had real issues with the automatic renewing and charging our cards without permission, etc. Also, the amounts due would change every year. One year we would get discounts for trying this or that with the subscription and then WHAM the next year we would receive a bill that would be double or triple the amount we paid the year before.
However, our biggest concern was automatic renewal with our credit account information. Luckily, this year we no longer had the card they had on file so they couldn't "take the money". So, they sent us a bill. Found out they charged us 2.00 to send that bill. Whatever. We call to cancel because after seeing online that no matter what they want our credit card information. We refuse to give that to them and we also don't want to give it to a rep in EGYPT! No offense but Americans are having enough trouble with identify theft being committed by fellow Americans..
Anyway, I wanted to tell people on on this board that to really get something done you have to call the 1-866 number and select the CANCEL option. You will be directed to a live American. We ended up talking to a wonderful girl. While we were truly calling to cancel, she was able to help us change our mind. We no longer have to give them credit card information and they will send a new invoice every year to renew and we will pay by cashier's check. The address for these payments is in Arizona. She also discounted our plan a bit, which was nice.
I think Sirius needs to reconsider a lot of things they do. Their service could be wonderful but people are NOT going to give out personal info anymore these days and leave cards out there in cyberland to be charged whenever. Just really wanted to let others out there who are having the same issues we had know there are ways around it that feel a bit safer if you want to keep your service. We mainly only used our service in the spring/summer at our lakehouse. The rep also let me know how to suspend that for months we don't use it. The subscription picks up again after the hiatus. Wish we knew that before.
At any rate, we hope Sirius is able to get it together because from what I have read there are a lot of unhappy people out there.
Anonymous-25204.... March 29th, 2011
What a joke!! I paid for a lifetime membership FIVE YEARS AGO. Called SiriusXM today to ADD access on my iPhone for $2.99/mo. The charge was supposed to be for $34.88 --- instead those idiots charged me $924.30 (!!). I immediately called, they said it was a billing error and would take a few days to resolve it. I escalated it to a "supervisor" who said his name was Danny. When I asked if he was really a supervisor, he said "yuuuuuuuup." He then hung up after I questioned him answering so unprofessionally. I called back again, was forwarded to a supervisor "Amy" and she was able to immediately refund me $890.00. Had I got her from the beginning, I wouldn't be so disgusted. This entire fiasco was ONE HOUR LONG. Never again.
Anonymous-24910.... March 28th, 2011
I have spent a total of 20 hrs. on the phone from Sat., Sun., Monday....what a shame that there product is junk, and they use out of the United States workers to resolve problems!!!! no wonder WHY this country is at poverty leve!!! there customer service SUCKS!!! non-american.... I will E-Mail them and let them no about the problem I had. If you bought there boom-boxes when Howard Stern connected with them I have laready gone through 2 boxes, (last one in 2007) that I bought from them... it is JUNK!!!! and only lasts 3 years at a time. I could have bought a lab top, with cost of 2 boom boxes that they don't make andymore & the $$$$ phone bill I will get!!! I am going to E-Mail Howard on this one!!!