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Customer Service (3 ratings)Perform as Advertised (4 ratings)Timeliness (3 ratings)Use Again (3 ratings)Cost Effective (2 ratings)Trend Micro Reviews
Anonymous-109933.... May 2nd, 2013
I purchased Trend micro 1 week ago...since instalation I have been getting 12-20 unwanted EM's each day. some which I believe are scam.
Prior to 'Trend' I ran AVG security with Malwarebytes, never a problem, just one or two unwanted EM's occaisionly.
Not happy.
Anonymous-77770.... October 6th, 2012
I have renewed Trend twice now but I can never access the Internet when the Antivirus is updating, which takes days to update!! I have to shut down the machine and restart to be able to use internet.
Anonymous-52588.... March 1st, 2012
Everyone here is right... it is sad that companies can get away with crap like this. Even the product itself is a scam. I'm kinda a tech geek (or nerd or whatever they call me) and I noticed that Trend Micro didn't find all the viruses and crap on my computer, yet it seemed to slow me down AND block websites which I personally KNEW were not fraudulant. Fortunately, through my coding knowledge with computers and registering with open-source program forums, I found a free and worthwhile firewall + a free antispyware and antivirus software. This website will help you test your computer's overall security (internal computer security and external or I mean on the internet or other networks)it's called GRC (google it if you don't trust the link) https://www.grc.com/x/ne.dll?bh0bkyd2
This website saved me by providing free, open-source tools by developers who are not interested in profit (as they don't earn anything from this) but instead simply want to help the modern computer user. The website helps test your security and recommends products without asking for information (don't ever give out info!) If you ever need to submit an email address for something, but aren't sure whether you can trust the website, just create a "junk" email account which has no connections to you at all and is simply there for you to ensure your personal information is secured. For people worried about firewalls, try "Zone Alarm" which is a free firewall and is MORE effective than any other firewall available! For virus and spyware removal software, use "Ad-Aware" which found malicious software on my computer during its quick scan when Trend Micro Titanium didn't find anything on a full-scan!
I just want to conclude here to make it easier for people:
1. Cancel subscriptions to companies for firewalls/ malicious software removal tools as they are just a facade! (Read more at GRC)
2. Download the free (no trial crap or anything) firewall "Zone Alarm" and keep that running!
3. Download "Ad-Aware" which is free to (with no crap trial too) use and found stuff which TMT didn't! It also constantly scans new software to keep your computer safe without slowing it down!
4. Go to
https://www.grc.com/x/ne.dll?bh0bkyd2
or google "GRC" and use their security tests to find out how secure your computer is. Go ahead and read their articles too which will help you stay secure.
The reason the most effective software for security is free is because it is made by programmers/coders who do the job not for profit, but to increase computer user's security and also it helps on their job application :)
The reason paid security software is NOT the best is because usually the software (not always, but most of them) simply just blocks things which may be malicious; real theives are smart and simply bypass the program. Companies work for profit, Coders/programmers work for the health of the internet community!
(P.S. For those of you who want not only security but also anonymity online, I suggest downloading the "TOR" browser or the program "Privoxy" which make it virtually impossible to track and hack a user's data over the internet. Just google the terms as I don't have a link, sorry. I prefer TOR because it was actually started by the Navy for cyber security and well, just go to the website and it'll explain it all to you :)
My Trend Micro Titanium Story: After finding out that most security software programs are simple facades to make us feel better, I went to cancel my subscription. After finding out it "auto-renews" in which I cannot change the credit card or even directly cancel it, I went through the instructions on Trend Micro's FAQ and cancelled auto-renew from my account; this was a month before it was set to auto-renew. I then come to find 5 days before my subscription expires that it charged my account (even though I was ABSOLUTELY POSITIVE THAT I CANCELLED IT!) for its auto-renew BS. I follow the instructions to cancel it once more but instead of seeing a "cancel" button next to subscription or auto-renew, I see "processing" and "renewing now" and there is NO option to cancel. I can't even change or access the credit card information which is expired now! Now my account is being charged (even though the card expired!) and I am trying to figure out how to completely cancel it. I guess I will be calling their "customer service" and hope I can get someone I can understand (since I'm partially deaf from antibiotic overdose) or else I guess I'll be getting an attorney!!!
Anonymous-24889.... March 28th, 2011
Have used Trend Micro for several years "No Problems" until Titanium Internet 2011.
Page Rating Toolbar will not work, also get a message saying Protection out of date.
Tried Titanium Max, Page Rating Tollbar will not work.
Got help on line. "Useless" Trend Micro was good, now it's the pits. I would not recommend Trend to anyone.