Troy-Bilt Reviews and Ratings
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Overall Ratings
(17 ratings)
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Customer Service (18 ratings)Perform as Advertised (17 ratings)Timeliness (18 ratings)Use Again (18 ratings)Cost Effective (18 ratings)Troy-Bilt Reviews
Anonymous-164947.... August 29th, 2018
I have owned two troybuilt mowers...lawn mower burns oil & ruins sparkplugs in one mowing. They are covered in black.Didn't know what was wrong til a couple seasons into mowing with it. Starts hard & have to clean plug each mowing ! My new t.v. 30 r already had drive belt break in 14 months of owning. Repair shop said belt guide broke. They r waiting for guide to come in a wk. later. Not happy ...it looks brand new because I take good care of my mowers.
Anonymous-164899.... August 7th, 2018
I to am very unhappy with Troy-bilt & there side kick in CRIME Lowes Bought A new troy-bOtch in may 2018 used it twice and the spindle froze up supposed to have 2yr warranty NOT according to troy-biOch those are classified as wear. Try to get any thing done is like pulling hen's teeth. 4 day's I've tried but all they do is pass the buck..If you want JUNK just shop LOWES and TROY-B0TCH
Anonymous-164824.... July 10th, 2018
After numerous attempts to get a troy built Mustang pivot riding mower that worked, 3 over 3 months. still after spending over
$3500, and extended warranty I own a 100% piece of Junk.
Anonymous-164815.... July 9th, 2018
When I bought my weed eater I thought I was getting a top of the line 4 cycle weed eater instead I got a piece of junk pull chord with plastic parts lasted 3 times ive went through 2 electric starts this year that you put on drill if you can get it to crunk runs good Thats why when I replaced riding lawn mower bought another brand will never own another troy bilt
Anonymous-164647.... May 16th, 2018
I purchased a pressure washer on 3-6 18 I ran a tank and a half a gas would it quit running I cannot get it fixed you keep giving me different local warranty places that don't even work on pressure washers I'm very upset about it and somebody needs to do something about this
Anonymous-164578.... May 5th, 2018
I Bought A Troy Bilt Riding Lawnmower Have Had Nothing But Trouble With It The Spindles You Have To Replace Every Year I Will Never Buy Another Troy Bilt Riding Lawnmower I Hope Who Ever Reads The Comments Will Be Really Listening Also Was Wondering If Troy Bilt Does This So They Can Make Money On All The Parts They Have To Sell To The Dummies That Bought A Troy Bilt Rider
Anonymous-164173.... February 15th, 2018
About 3 years ago I purchased a trimmer/edger with tiller attachment,and a mower..mower won't stay running and trimmer leaks oil and fuel creating a fire hazard...$700.00 worth of equipment useless...Troy used to make good products not the case anymore...called customer service..in short said I'm S.O.L...thanks Troy built..I hope you spend my hard earned money wisely...
Anonymous-163666.... November 20th, 2017
Owner of a 2600 pressure washer, 020208. It quit pumping. I finally pulled pump and ordered a replacement. Then I couldn't find the spline key that holds pump mechanism to engine shaft.
I had a hunch and disassembled pump to find the key inside the pump. The key had slid till it scoured against the seal. Finally the key got caught and punched through the seal, which killed the pump. An obvious engineering defect that should have obviated the problem. Now I look into the new pump just acquired, and the same danger is still extant. The key could move toward the seal, and nothing to inhibit it from working its way into rubbing against seal.
There is even a slot cut in ring which would enable key to get lodged in there, since the key
spline does not fit tight as a key should. The old key had a 45 degree angle and burrs on it as it had scoured against seal for a long time till very sharp edge punched through seal.
What's needed here for a compensatory fix, is a key not precisely 3/16x3/16 but larger on one
end, so it will tighten between shaft and collar of pump. May have to file a bar to fit right. If anyone from Troy built reads this, please forward to engineering. I can send the parts if they want to see what happened.
Anonymous-163570.... November 3rd, 2017
Purchased a Troy-Bilt push mower model 11A-A2BM717 with Brigs & Stratton engine. Started 3 times for about 2 seconds. Will not start at all now.
Called customer service. Looped through a gaggle of menu numbers before landing on the B&S engine number. This recording gave another umber to call for B&S. The recorded voice was much to fast for copying the number. I gave up. Will return the mower for a refund. Junk equipment, junk customer service. For anybody having time to spare,
Anonymous-163495.... October 21st, 2017
I purchased a troy bilt 28"self propelled mower in October 2016. It has been a complete pain in the butt. The spur gears have been replaced 3 times, the whole rear axle assembly has been replaced, the drive cable broke, the top cover blew off driving down the road. It spent a total of 2 months this summer alone in the shop. Yet, I looked at it again today, the axle is walking out the left side of the mower again. I dont recommend buying this mower.
Anonymous-163339.... September 17th, 2017
I have a 42"riding mower.the cable connection for the mower deck keeps coming off it is almost impossible to get it back on.itake the battery out and access the cable to get it back on the lever. Why didn't this link have a keeper to keep it from coming off.
I am very frustrated.im 74 years old.it is not easy getting down and working for two hours trying to hook it back.
Anonymous-163318.... September 14th, 2017
Around May or June of 20017, I purchased a Troy Built grass trimmer from Lowe's Hardware.
When I took it home to use it I discovered the pull start did not function properly. It
would catch just enough to start. I used it a few times only to have the line spool shear
off. What happened to the Troy Built quality your company boasted about and seemed to be so
proud of ????
I FEEL FOOLISH FOR HAVING bought this product!!
Anonymous-162241.... April 5th, 2017
I have a 21 inch lawnmower that has been a great mower. I have used it for 5 years and it is still going.
Anonymous-160336.... October 9th, 2016
Troy built is the worst product i have purchased. Its sad to see you can spend as much money on one item like i did on the tb70ss string trimmer. Its sad that they push a product off on you that last less than a year. I would not recommend troy built to anyone.
Anonymous-159850.... August 22nd, 2016
bought a troy bilt tb200 self peopelled last yr used twice an had it replaced second mower is under powered cloggs with grass or chute comes off an either stopping to clean mower or put chute back on poor design of chute an not enough power to run mower an self propelled will be getting a new mower next year wont be a troy bilt mower
Anonymous-158806.... May 21st, 2016
By far the biggest piece of crap I have ever seen, once upon a time u had the best equipment on the market, that clearly hasn't happened in 10 years..... look if u cant build a better machine than your trimmers and your line of tractors like the pony and the Broncos.. please shut down the assembly line, go out of business. Your product is a scam.. will never buy a troy built ever again and will tell everyone I see not to buy one... there that poor of quality.
Anonymous-152680.... July 11th, 2015
Purchased 4 stroke weed eater is the worst weed eater I've ever had absolutely no power bogs down in the smallest grass. Will never buy troy bilt again. 500 dollars later I now have a weed eater that will run and one that wont.
Anonymous-151291.... May 12th, 2015
I have your lawnmower- excellent. Have your weedeater, and it has been lousy since day one. I am almost HAPPY it won't start, now I can justify buying a new one. Definitely not a troybilt