USAA Reviews and Ratings
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Overall Ratings
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(0 ratings)Attribute Ratings
Customer Service (5 ratings)
Perform as Advertised (4 ratings)
Timeliness (5 ratings)Use Again (4 ratings)
Cost Effective (4 ratings)USAA Reviews
Anonymous-58894.... May 9th, 2012
The best bank and insurance company in the world. I wish they would accept business accounts and my whole life would be with USAA!!!
orangecyn.... June 2nd, 2011
No problems.
I have USAA car insurance and a credit card, and have had no problems with either. The credit card gives me a low interest rate (not that I use it!) and you can even get reasonable amounts of cash back for using it.One of the best things about USAA is their financial adivce. They are a great place to go when you are thinking about investing, but don't exactly know where to start first. The website is user friendly and jam-packed with information.
Anonymous-25825.... April 1st, 2011
USAA bank resolved an ATM withdrawal issue at another bank for me within ten minutes of phoning their customer service line. I'm very happy that my account is at USAA bank.
I had attempted to withdraw $ at a PNC Bank's ATM machine and it subtracted the $ from my checking account but it did not give me the money. PNC verified that the machine was over by the same amount but kept giving me the run-around as to how to get my money. First it was only in person at their lobby, then only on weekdays 9-5 in their lobby, then they would mail me a check. After waiting a week, it never arrived. I returned to PNC and they said contact the bank that you have the account to get it resolved. %$#^&&#@
I should have called USAA immediately as they resolved it within five minutes for me and said they'd get the $ from PNC eventually. They put the funds back in my account during the phone call.
Anonymous-25615.... March 31st, 2011
HORRIBLE. I have three homes covered by USAA, and had two vehicles. I recently found out from my Mortgage company that I didn't have insurance on the property I live in. I was paying my insurance through my escrow, and USAA had the wrong account number for me, so when they sent the bill to my Mortgage company, the bill never got paid. USAA cancelled my policy, which was also tied to my Auto policy, and will not let me pay my auto separate from the outstading home owners insurance. Nor will they send the outstanding homeowners insurance bill to my mortgate company. Additionally, I had asked them to remove one of my vehicles fomr the policy almost a year ago and send me an updated bill, to this day, they say they can't do it.
Very frustrating, worst experieince ever with an insurance company, and is now making me rethink my loyalty with them.
Anonymous-24454.... March 24th, 2011
I am a US Navy War Vet just got out of the Navy. I found the house I want to buy near my new job, I am staying in a hotel till we close on the house. The VA said they can not close before 2weeks to protect us, that is too long for me and my family to stay in a hotel with a new baby.
We heard high recommendations from USAA, when I called they said they could close in a week, of course I went with them. I Had all my paperwork sent to them that day. They changed my loan processor 4 different times each time they lost all my paperwork and I would have to send everything all over again, including calling the builder and title company and having them send their paperwork over again also.
We were with them for 2months our last loan processor (Marimar) wouldn't answer the phone or call back till 4:30p their office closes at 4:30p so she would say I'll call you back in 30min and of course she never did. When I would call Customer Service and tell them my problems they would say let me try to track her down, I would be put on hold for about 30min they would come back and say "I'm sorry I can't find her, can I please put you on hold again and call her manager." 2 mins later "I cant get a hold of her either let me try the next manager." 2more manager later and I'm screwed I get to leave a message and not get called back till 4:30p again. This was a daily occurrence.
I switched banks on Monday, called USAA at 11a to request the VA appraisal and withdraw my application. I received a call back from Marimar at 4:30p she says she needs it in writing she cant take that over the phone. I wrote it out, scanned it in, and email it within 5 mins, called back and I can not get a hold of anyone.
Tue I try calling USAA I still cant reach anyone, I called 3times that day still not being able to reach anyone (Marimar's managers voice mail was full all day).
Wed at 4p I receive an email from Marimar requesting the Lender VA ID she said she needs this before she can send us the VA appraisal. I replied back exactly 3 mins later with the ID, and I called her not being able to reach anyone.
Now it's Thur, this morning I resent the Lender VA ID still have not been contacted back by USAA. When I called customer service they put me on hold for an hr, then would not transfer me to Marimar since my loan was withdrawn. As the customer service lady was playing middle man between me and Marimar, the customer service representative told me Marimar was about to leave. Marimar left with me still on the phone, she sent no appraisal and I will be doing this all over again tomorrow. This has been a daily occurrence with USAA for the past 2months.
I recommend NO ONE EVER Going through USAA because even when you finally change banks they will hold you up as much as they can even at your new bank. My new bank has everything done all they are waiting on is Marimar to send over the VA Appraisal.