VRBO Reviews and Ratings
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Overall Ratings
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Customer Service (3 ratings)Perform as Advertised (3 ratings)
Timeliness (3 ratings)Use Again (3 ratings)Cost Effective (3 ratings)VRBO Reviews
Anonymous-163804.... December 12th, 2017
VRBO has gone to MANDATORY "on line booking" for its owners. Our company had villas listed with VRBO for over 8 years, and because we have our own website, and reservation software, did not need VRBOs online booking. VRBO WAS terrific advertising for our owners and also helpful to potential guests wanting a vacation villa. NOW, we pay VRBO a fee to "advertise" on their site, and they charge the guest a "Service fee" of 4-9% of rent up to $399 that is supposed to cover any problems, kindof like vacation insurance. From reading reviews, it sounds like they don't practice what they promise. Now, to "advertise" on VRBO, any owner MUST commit to their on line booking. We have no choice and now need to decide where to go next. And from what I researched AirBNB also charges a "Service fee". We have our own website, but have a small market and therefore relied on VRBO to help us advertise villas. I tried to call VRBO support for the last 1/2 hour and keep getting a message about the agents being in "training". Its hard to accept that a company would have ALL their agents in "training" at the same time. The message said they would be back at the "top of the hour"; well, it's 11:15 and they still aren't "Back". Good luck to owners and travelers, not sure what the answer is other than someone needs to create a website for strictly advertising our villas like VRBO USED TO BE! Any entrepreneurs out there willing to give it a try??
Anonymous-160684.... November 11th, 2016
DO NOT BOOK WITH VRBO!!!! They are shady and not trustworthy! The only way to reserve a house is by giving them money, and since the website is NEVER updated, you think that the house is available but it's NOT! The owners contact you and tell you that the house isn't available, and they cancel the reservation but VRBO holds your money for days!!!! The only way to reserve the next house is by giving money, so I did and the same thing happened, they held almost $4000.00
I tried to contact someone at VRBO and they hung up on me, the woman's name is Lynn, she is in the processing department. I have dealt with VRBO for 10 years, but the last time was 4 years ago, so something must have changed, but they are NO LONGER a reputable company to deal with!! Try to deal directly with the owners!
Kelly
Anonymous-158002.... March 15th, 2016
Hi,
I have been an owner on vrbo for several years. The new service fee is terrible because it increases the cost of the stay too much on top of my quotes.
I suggest you make a flat fee of $59 but nothing more. Your service fee has no explanation of its offerings. I was going to add another property this week but will now go to Air BnB and create My own listing. You will lose me and several owners in the future by making our properties too expensive for our guests with no explanation for improved service between a high rent property versus a lower priced one. I am completely dissatisfied with your program and intend not to renew if you don't decrease the cost to a flat fee under $100. Your tactic to take a percentage of owner rent for yourself is not in line with the concept of vacation rental BY OWNER. Please cut the high percentage based service fee or I will post complaints on the web like other owners.