Weber Reviews and Ratings
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Overall Ratings
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Customer Service (8 ratings)Perform as Advertised (7 ratings)Timeliness (8 ratings)Use Again (8 ratings)
Cost Effective (7 ratings)Weber Reviews
Anonymous-165682.... September 8th, 2019
i have been using weber grills for over 40 years.Just purchased new grills 5 months ago and was disappointed that they have rust on them.Dont know if i would purchase another Weber grill.We were very disappointed with the quality of this product
Anonymous-164671.... May 21st, 2018
This Weber Genesis SS 330 was $1,000 is only 5 years old , cared for reguallary and now RUSTING AWAY . I contacted Weber and they offered nothing but to sell me more parts , which can only assume will do the same thing. unacceptable and extremely disappointing . This is my 2nd Weber . The first one lasted 20 years this one won't . Times have changed and Weber is no long the grill it was .
Anonymous-164221.... February 21st, 2018
WARNING.. Weber will not sell you parts to convert your grill if you move. They expect you to throw away your nearly new grill if you have to change from natural gas to LP. Other mfg offer conversion kits or will at least sell you parts. Weber won'. they demand the serial number of your grill then tell you they won't sell teh orafices to protect their customers.
Anonymous-158209.... March 31st, 2016
I currently own 3 webber gas grills. I'm having cover problems with my two Genesis units.1 is in MN and is now 3 yrs. old and the cover was shot last year when I put it in for the winter. It is cracked /split and leaks. The other is in AZ. and was cracked, peeling and checked after 2 years and I have already replaced that cover. Well the Weber replacement didn't do any better. It didn't make 3 seasons either. Please remember that I'm only using one grill at a time and the other grill is stored inside in a heated building when not being used. At $80.00 per cover I don't see this as a workable solution. Is there a better cover for your product ?
I don't understand how you can expect to have customers take care of their high quality grill with an inferior cover. I really like the grills but hate the covers for them!
Anonymous-146647.... November 25th, 2014
Cutting corners on quality! The stainless steel sections of both my "One Touch Premium" and my "Go-Anywhere" grid are of such poor quality that serious rust is showing after just a few months! Premium my ass.
Anonymous-142603.... August 31st, 2014
I've owned by Weber Summit going on 11 years. Still works
like a dream. Never had a problem. Never needed new parts. I would definetly purchase another. Keep up the good woork webd=ber.
Anonymous-117847.... August 7th, 2013
As a LIFETIME user of Weber Charcoal Kettles, I must comment on the shoddy/poor welding/attachment of the leg receptacle on my new charcoal kettle. I have returned the kettle to the place of sale, only to be told: " Sorry about your luck, you should have bought the "Big Green Egg" grill. Maybe I should have.
This is my third time of contacting you folks, but I see that your customer service is as good as your crappy new products. I will never buy another Weber product, nor will I ever recommend any Weber product.
Thanks for nothing,
Kevin Lewis
Anonymous-25180.... March 29th, 2011
For several years we have used both charcoal and gas grills from Weber. Four years ago we decided to buy a gas grill. We really enjoyed it, but last December we started having problems. It wouldn't heat up past 350 degrees. Our steaks were ruined every time. After checking Home Depot, where we purchased it, they couldn't help us. We paid $430.00 for it. Sunday we went to Ray Wiegand's Nursery and noticed they were having a Weber demonstration. They carried a Weber Hose and Regulator Kit for $29.99 and we bought it. We are finally eating delicious steaks again. But shouldn't the regulator last longer than 4 years?????
Anonymous-24343.... March 24th, 2011
Great service dept. My grill is 11+ years, and after trying to locate the flaver bars for replacement @ Home Depot, Lowes etc. I gave up and called you--problem solved.
Thanks,
Frank Cafaro
3/24/2011