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Overall Ratings
(13 ratings)
(7 ratings)
(1 ratings)
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(0 ratings)Attribute Ratings
Customer Service (20 ratings)
Perform as Advertised (16 ratings)
Timeliness (14 ratings)Use Again (11 ratings)Cost Effective (16 ratings)XM Radio Reviews
Joea917.... December 9th, 2012
Bad service
I called in to get a 2nd radio hooked up. The customer rep ended up charging my credit twice because she charge the wrong account the first time. So she told me that she would transfer me to acct rep to reverse charge, well she dropped my call . I called back and different lady could not find the wrong charge, she suggested i call my credit card company to verfy it was charged twice, really with all the info i provided and having been a customer for years and yhe could not find a simple charge Wow. I called my credit card company and sure enough xm charged my card twice. I called xm back and now customer service was closed. Really a large company like xm can not provide 24 hour service, thAt is amazing. Considering closing my account if this is the best they can do.
Anonymous-85075.... November 20th, 2012
I bought a LIFETIME subscription in 2009 after talking with a representative, he told me that yes I couls transfer it to another vehicle. I recently chnaged my vehicle and tried to transfer it and was told no I could not, even though it was a LIFETIME subscription. Apparently XM radio have thier own interpretation of LIFETIME. "It's on the radio" one rep said, how can that be , why would I pay for someone elses radio?
It's only as long as yopu own the vehicle" another said. How can that be interpretated as LIFETIME??
Why would I buy a LIFETIME sunscription when I could be changing my vehicle the next month, it doesn't make sense. The supervisor gave various explanantions none of which made logical sense. I asked him "Do I or did I have a lifetime sunscription"? His answer, "Yes" you bought it for $400 + in 2009 and if you had paid yearly it would have cost you $400+ so you have had your monies worth" I asked again, "what do you call lifetime then 3 years?"
No logical answer, it is a complete scam something I will follow up on.
tidclan.... May 31st, 2012
GO Sirius!
XM Customer Service is HORRIBLE! No one knows what they are doing. Billing is a quarterly NIGHTMARE! Not even worth the excellent music!
Anonymous-57811.... April 27th, 2012
Worst. Customer. Service. Ever!
I recently purchased a car from Honda, and it was my understanding that my new car would have a three-month free subscription to SiriusXM radio. When my husband and I brought the car home, our SiriusXM radio was working, but the service was abruptly disconnected without any notice within a day or two thereafter.I waited a few days to see if my SiriusXM radio would be reactivated (I assumed they were waiting for information from the dealership). However, when another week went by, and it wasn�t reactivated, I called SiriusXM, to try to find out what happened to our radio subscription. I talked to a �customer service representative�, and I was told that my radio subscription was deactivated because "there wasn't a phone number associated with the account." This statement surprised me, because my phone number is clearly listed in several places throughout the sales paperwork that I received when I purchased my car but apparently there is some sort of communication disconnect between the dealership and SiriusXM. At any rate, I asked the Sirius "customer service representative" if we could start the clock on my complimentary SiriusXM subscription with the date of my phone call to the company (i.e., since the SiriusXM radio stopped working through no fault of my own right after I purchased my car). I was told in no uncertain terms by the Sirius �customer service representative� that this was not possible. I then tried to ask another question, but the phone line was completely silent . . . the Sirius "customer service representative" had just hung up on me. Long story short, it took many more phone calls to finally get our radio subscription reinstated -- meanwhile the clock was ticking on our complimentary subscription, with no hope of getting the end date adjusted. Our complimentary subscription ran out last month, and I have
I was initially very excited that the car that I purchased was equipped with SiriusXM radio, and I was looking forward to using the service for many years to come. In other words, I was fully expecting to convert my three-month free trial into a long-term paid subscription. Our complimentary subscription ran out last month, and I decided that we would not renew the subscription, as I am truly disappointed by the very poor (down right rude!) customer service that I received from Sirius.
Now that we have decided not to renew the subscription, I find it very ironic that SiriusXM is now very attentive . . . they call both my husband and me multiple times daily, and send at least a couple of emails each week!
jmaxeydawg.... January 7th, 2012
Unauthorized charges
I have been having issues with Sirius radio. I have been getting the run around for almost 2 months now. I had canceled my subscription 2 years ago, but I was charged $ 191.72, and another $ 184.24 after the cancellation. I spoke with many different people at Sirius and was advised I would be getting a refund for the full amount of $ 375.96. I have made numerous calls, spoke to supervisors and even given confirmation numbers, but still nothing. I have been on hold numerous times for more than an hour at a time. After being told on 3 separate occasions that my refund had been submitted but then rejected, I have become very angry and upset. Today, again I was on hold for 2 hours, and was told that I was only getting a refund of $ 25.54, What the heck is the problem here. They got their money from my account without authorization, and when I try to get my money back I get the run around. What is a consumer supposed to do when are getting taken advantage of ? I have jumped through enough hoops already, can I sue them or file a theft report on them ? I surely don't want to do that because I loved the service when I had it, but what choice are they leaving me ?kitakat2.... June 29th, 2011
Customer for seven years
I have been a customer with XM radio for seven years and my husband longer than that. We come from a long line of family that have worked for General Moters for decades. As a result we have been very loyal to General Moters and its affiliates. In March I called xm radio to inform that I purchased a new vehicle and wanted my service switched from the 2007 to 2011 cadillac escalade so that when the trial ends it would be a continuous flow of service. I was charged 15.32 each of my trial months then my service was terminated. I called xm and the associate assured me that I would be refunded the money including the 4.19 that was charged for switching. After speaking with the "supervisor" I was told that I would not get a full refund because there is a policy stating the customer has thirty days to dispute. I guess xm would rather lose my business than to refund my 50.15. I have learned a lesson and will no longer give my money to xm radio, my ipod will suffice.
deborah1960.... June 12th, 2011
WHY WHY WHY
I was a big fan of the Nashville station. I loved it because it was fresh and young and great to dance to. I have XM with my dish net and a new car with a free trial of3 months and honestly that was the reason I was going to pay for a 12 month subscription. Now though I will not I have a Zune contract and am hoping I can find the same kind of music. Please bring it BACK!!!
Anonymous-30589.... June 9th, 2011
I am 51 years old, and never have I experienced such poor customer service!!!
XMRadio cannot get my billing correct, all
they know how to do is put thur more char-
ges on my credit card. I have filed complaints with the BBB of NY and the Federal Trade Commission. It's time for a
Class Action Lawsuit. The Internet is full
of complaints for all types of issues against them including fraudulent billing!
Wake-up or go out of business!!!!
Anonymous-28999.... May 16th, 2011
CONSERVATIVE TALKERS ARE ALL OVER THE XM DIAL AND I AM PAYING FOR LEFT, LIBERAL RADIO AND CAN'T FIND IT. WHERE IS RANDI RHODES, HAL SPARKS, RING OF FIRE, NORMAN GOLDMAN AND OTHER LIBERAL TALKERS. UNLESS WE GET MORE LIBERAL TALKERS, I AM CANCELLING AND ENCOURAFING EVERYONE I KNOW TO DO THE SAME.
XM IS NO BETTER THAN THE FREE CONSERVATIVE DOMINATED AIRWAVES AND I AM SICK OF IT.
DreadPirateRoberts.... April 12th, 2011
XM Radio
Their customer service is non existent, but I am in love with the product. Hundreds of stations, no commercials and no talking all for a nominal fee.
anyavnclv.... April 4th, 2011
Could be so much better...
Their customer service is not the best... When you have to all for something it seems like the rep drags out the call only to provide poor service overall. Is it really that hard for a company to provide its customers outstanding service anymore?Sad..
Anonymous-25990.... April 3rd, 2011
I have read most of the comments on Sirus Radio and have similar experience in signing up and caceling a lifetime membership after 2 days of customer no service. $535 later I am still fighting. If you guys would like some insight why you are in this mess go to Sirius web site and read thier contract you supposidly have agreed to by activating sevice. Most of you will be shocked they can do business this way and get awqy with it.
Anonymous-25888.... April 2nd, 2011
worst customer service and billing in the history of commerce
Anonymous-25795.... April 1st, 2011
I subscribed to my service in January, my service was cut off 3 weeks later. When I called them about this I was told that they couldnt fix it and that they would give me 3 months free even though I had already paid for a year. When I asked where my money had gone that I already paid they told me that it would stay as a credit on my account but I would have to keep calling in to get the 3 months free as my money just sat there. I told them to cancel my service and give me a refund. Well here I am 3 months later and still have not recived my refund. This company is a joke. Its no wonder they had to merge with sirius. These people that work for XM are complete morons that have no clue.
Anonymous-25777.... April 1st, 2011
I recommended a friend to subscribe to XM. I received a call today from that friend telling me of a problem with XM and how extremely rude the XM people had been to her. I called XM to express my dissapointment and asked to speak with a supervisor I have been on hold for 30minutes and counting. I will be cancelling my subscription and recommending all that I know who use XM to do the same if this simple problem cannot be resolved by a superviser taking the time to call me back @ 810-516-0090.
Steve Bugbee
Anonymous-25612.... March 31st, 2011
I signed up last year for the lifetime service plan because I was told the it was good for any radio receiver on my account! I was a little shocked since this sounded like an amazing deal! I double checked. "So, this will work on the receiver in my car AND any receiver I have in my house. At the same time?" "Yes" she says. "Absolutely" she says. So from the Customer Care Agent, I also bought an additional radio ($20) for my house! Great Deal, right? Yah.
Not so Much.
When I go to activate my new radio, it doesnt work in the house. It only works in the car. Well, that kinda sucks, I bought it specifically FOR the house. but I can forgive. Im magnanimous that way. I activate my radio and the Customer Care Agent asks what service plan I want. I tell her that I have the lifetime one, and want to add this radio to that.
Yah. It doesnt work that way. The lifetime plan is ONLY for the first radio and I will need to buy an additional plan for THIS radio. Well, lame. OK. "Switch the radios", I say,"I dont like the skydock ($149) AND I want to talk to someone about changing my plan and getting some sort of refund or concession. I would not have paid $400 for ONE radio and the representative specifically SAID that it was for every radio I had. I EVEN double checked. The Rep says to me that a manager will review the tapes from my last call and call me back with a decision.
Oh. Yay. But now my new radio works. Fantastic.
So, two days later I get a voice mail from the manager. No they cant refund me. No they cant make concessions. But they have switched out the radios on my plan. So please go away and quit calling us. OK, I added that last bit. She didn't actually say that.
Fast forward to today. My radio isn't working AND I saw a $30 charge from XM/Sirius to my account. WTF I say. So, I call them. The woman was really nice in that, I really don't care and Im just paid to be here sorta way. Whatever. Fix my stuff. Make it go. And Whats up with this $30 charge?!?
Oh yah.
So, turns out … The Skydock STILL has the lifetime plan - goodie - my second radio has the quarterly plan, and the lifetime plan ISNT transferable. Ever. Except when I pay $75 to transfer it.
Oh. No.
So I go thru everything with the representative. She keeps putting me on hold to "Read the notes on my account" She says that there isn't anything she can do for me because the ONLY notes are about a radio refresh last year. Which, of course, never happened. There was no refresh, THAT was when I activated the new radio! There are no notes about my EXTREME displeasure. There are no notes about an escalation to a manager. There are no notes about a manager calling me. It never happened.
Um, not true.
So. Now she says that a manager will review HER notes - which I am supposed to believe actually exist - and that I Can Call THEM Back In Three Days. Hold On. I? Can Call You?!? You. Cant Call Me?!?
Well, great.
and Im sure that on Monday, when I call them back. I will get ANOTHER Im-Only-Here-For-The-Paycheck Rep who will tell me that I am sadly, again, screwed. And out $700. Sucks To Be Me.
XM/Sirius is the best.
Anonymous-25558.... March 31st, 2011
Got so frustrated with the customer service that I told them to cancel. They will ignore this request and keep billing, so I sent a certifed letter with return receipt (so they have to sign for it)requesting cancelation and radio deactivated. Terrible customer service!
Anonymous-25081.... March 28th, 2011
Purchased the unlimited plan for my 07 tahoe with factory radio back in 09 for over $440 and was told I can transfer it up to 3 times for $79. Bought a new tahoe today with 1 year free xm, called them to transfer my old account to the new truck and was told that the plan can only be transfered to aftermarket radios. I was never told this when they took my money in the first place, and now they come out with this bull rule. Why would they sell me this plan for a factory installed radio if I can't transfer it to a factory installed radio. I was soo pissed, spoke with several people and they kept saying that they can transfer it this one time to a factory radio and making it sound like they were doing me a favor. So i spoke with a supervisor and got the same bull. Finally after i got his name and employee number and then asked for whoever is above him did he say he can transfer it for me and wave the fee this ONE time. Wonder what I will have to do the next time. XM is bull these days. Guess I'll have to listed to i-pod on the next vehicle.
Anonymous-24805.... March 27th, 2011
I received a 3 month free trial with my 2011 Kia and really liked the stations. The only reason I didn't renew was because I refuse to allow any company to automatically bill my credit card. I prefer to pay by check. That said, I am having the exact opposite problem of the people in this forum. Sirius customer service won't STOP calling me. I get 3-5 phone calls every single day from them starting before 8:00am EDT. They call every day of the week including holidays.
Anonymous-24781.... March 27th, 2011
I currently have three XM radios...one new one that I received for Christmas and two that were deactivated. I phoned XM Radio this morning and told them that I had heard about a $77 renewal fee and that I had a new radio and two deactivated units that I wanted to renew under the $77 plan for each. I talked with Shawn at XM who activated my new unit for the $77 fee and told me that I would be able to re-activate the other two units at that same price but she would have to switch me to the reactivation dept. After a short wait Ann came on the line (very difficult to understand) as she was talked in broken english. I explained that I had just activated a new unit at the $77 rate plan through Shawn and that I wanted re-activate the other two radios at the $77 plan. Ann said I could only re-activate one radio at the $77 price. When I told her that Shawn who just activated my new unit told me that I could activate the other two units at that price, she said she wanted to put me on hold and talk with her supervisor. After a couple of minutes Ann came back on the line and told me that I could only activate one unit at that price. Soooo...now we have two representatives from XM Radio with two different sales pitches. This is sad and now I see why XM radio and Sirus Satellite Radio's stock will always be a penny stock. Wouldn't you think that a company (any company) would cut a deal to sell three of something instead of just one ...especially a satellite signal? Well...wouldn't you? XM and Sirus which are the same company have the same attitude...take it or leave it. By the way I forgot to mention that I have Sirus Satellite which is activated in my vehicle and can't be combined with XM even though they are the same company! This company needs some new leadership, maybe someone that is a little aggressive when it comes to their business! Sad...really sad!
Dar Schiller
Anonymous-24397.... March 24th, 2011
i will not renew my xm service for two reasons. 1) disc jockies on the 50 and 60 stations. i paid for music not to listen to some yoyo talk to some retard. 2) commercials on some of the stations like elvis channel. what happened to just playing music? i mentioned this before and the problem wasnt corrected. so i guess you really dont care. well you lost my business.
Anonymous-24313.... March 24th, 2011
We been with XM Radio since 2007 having XM radio in our car. Really enjoying the programming we wanted XM Radio in our home. So we called and was asking questions about how to get XM Radio in our home. The person we were speaking told told us of a special they were having on home radio kits. We asked if everything was included in the kit or if we needed to buy anything to go with it to make it work. The person told us everything was included in the kit.
We get the kit in the mail and had no idea how to hook it up. Well of course we couldn't hook it up because not everything was included as the person had said. We had to buy a $44 part to make it work in the home. Not having the money we said we would wait and get the part in the future when we could.
What we weren't told was that an account would be automatically activated for that home radio. Having our current account on auto pay we never paid attention to what they took; didn't feel we had to. A year and four months later we caught a hiccup in our bank account and found out that XM Radio was billing us for two accounts. This is when we learned of the automatic account activation.
I either want the $44 part to have XM Radio in our home at no charge or I want the year and four months of service fee for the account I DID NOT AUTHORIZE to be refunded.
I immediately had the second account deactivated and after speaking to a rude manager I cancelled my main account also. Now reading some of these complaints I know I need to watch carefully as they may automatically reactivate my account and steal another few months worth of service fees from me.
As it stands right now I wouldn't recommend XMSirus Radio to my worse enemies. As far as I'm concerned XMSirus Radio can go belly up.