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Overall Ratings

2.44 based upon 9 reviews

(4 ratings)
(2 ratings)
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(2 ratings)

Attribute Ratings

Customer Service (8 ratings)
Perform as Advertised (8 ratings)
Timeliness (8 ratings)
Use Again (8 ratings)
Cost Effective (8 ratings)

Xfinity Reviews



.... July 19th, 2023


Very disappointed

My husband and I were excited to switch to Xfinity three years ago. We had no issues with the product but we had a lot of issues with the customer service. As of recently, this is July 2024, I had an issue with my phone not being able to hold a car. That being said, I have a summer home in another state they would not send a new Sim card to my summer home. They would only send it to my home in Florida. I had spent 40 literally 40 hours between Xfinity mobile and Apple products after Apple deleted all things that could be wrong with my phone on there and they suggested that I work very diligently with Xfinity . Again, Xfinity would not warrant my phone in a different state to send me the parts needed and left me in a dangerous situation that we are very rural here in North Carolina and my husband not being home all the time I was left without cellular service in case of emergency , even though the customer service people were polite, they would not do what I needed to do for my safety and well-being. So if you get this service and you have two homes in different states, know that this company will not back you up even if it's a life or death situation

That being said we switched to AT&T which is what we had prior to this and we are very happy as of this moment that they will warrant the information and the phone in both states.


.... September 5th, 2016


This has to be the slowest WiFi I've ever used; so slow that my phone's hotspot is far superior compared to this garbage (and garbage is being VERY generous)...


.... February 12th, 2016


I just want to thankyou for adding those extra channels. On your xfinity go. Live tv line up. So. To me. If you added those. Then. You might have well add. Channels like cbs. Nbc. Fox. The cw. Abc. Pbs. And the smithsonian channel. But i really do apreciate. What you have done for your xfinity customers. So far.. But if you could. I would love to have those channels. That i just mentioned. Added.. As well.. Thankyou xfinity. And you take care


.... August 9th, 2014


Horrible in every aspect

I called back in March to setup service with Xfinity for cable X1 and internet. I ended up with home phone also that i adamitly told them no home phone wanted or needed! Well all I can say is its now August and my cable is still not watchable in 4 out of 5 rooms installed!!!!! Insane!!!


.... September 29th, 2012


How do I get Xfinity off my desktop? It has been a “nightmare” ever since they forced their way on to the Desktop. When I open my e-mail the desktop bounces around to at least 3 different arrangements; when it finally settles down I have to learn where everything is located; then, I am asked to sign in and they block out several menus I was accustomed to using…Dam it, I just want my old desktop arrangement back.


.... January 25th, 2012


Doubt
(I am reviewing a movie title that I felt was improperly reviewed.)

Xfinity (Comcast) review of this movie describes actress, Meryl Streep, as 'a demagogic nun'....
A demagogue, according to my Oxford dict...." seeks support by appealing to popular desires and prejudices rather than by using rational argument."
I would say her character is going against popular desires and prejudices by using rational argument to stop a predator from preying on children; Her character is trying to wake up an unconscious Church and society; if she does appeal to popular desires for the common good, it is against a backdrop of negative support and outright opposition from some of the most powerful people in her world.

I would say the review is more demagogic than this truly kind, caring Nun portrayed so perfectly by Ms. Streep.


.... January 19th, 2012


COMCAST XFINITY EMAIL WORST EVER

COMCAST DOES NOT APPEAR EQUIPPED AND ITS STAFF DO NOT COME ACROSS AS QUALIFIED TO PROVIDE DEPENDABLE EMAIL SERVICE. I HAVE HAD PROBLEMS FOR MONTHS THEY HAVE NOT BEEN ABLE TO RESOLVE. THEY DON'T EVEN PICK UP THEIR PHONES. I'VE BEEN KEPT ON HOLD FOR HOURS. THEN THEIR STAFF CANNOT SOLVE THE PROBLEMS. THEY SAY SOMEONE WILL CALL BACK, BUT THEY DON'T SOLVE THE PROBLEM. IN THE MEAN TIME I'VE LOST TONS OF EMAIL OVER THE LAST SEVERAL MONTHS. BAD!


.... December 6th, 2011


ON DEMAND DOES DOES NOT WORK 1/2 THE TIME

EVERY DAY AT LEAST TWICE A DAY I CAN NOT ACCESS ON DEMAND.HAD SERVICE TECH COME OUT, NO PROBLEM WITH WIRING.SEEMS LIKE A PROBLEM WITH CABLE BOX TRYING TO ACCESS ON DEMAND SERVER.TIRED OF BEING TOLD TO UNPLUG BOX THEN PLUG BACK IN AND WAIT.WHAT KIND OF FIX IS THAT !!!


.... July 13th, 2011


Good company, a little expensive.

The selection of channels is great, it is a little expensive, but that's just how it is with cable and satellite.
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