nTelos Reviews and Ratings
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Anonymous-162919.... July 17th, 2017
I changed from nTelos to Sprint in March. I am still getting nTelos bills and just received a letter that I have been turned into a collection agency. I have been paying my Sprint bills on time and in full. Either nTelos is still trying to get something or Sprint is expecting me to keep paying. I was told that everything would transfer to the Sprint bill. I was also told that my tablet would not have a data charge, but it does. My bill is $20 more than what I was told.
Anonymous-111211.... May 13th, 2013
This is a company specifically created to prey on the military. You can only purchase the service within the Hampton Roads/Virginia Beach area, and it's only good within Virgina and parts of some neighboring states. They claim a nationwide plan and that you will get coverage anywhere in America, but it's a lie. Once I moved to Maryland for work after separating from the military I dropped all internet capability. When I called to complain and ask what could be done they told me that it wasn't their fault, and that they are only liable for the service within Virginia. Then they told me it would be $350 a piece for my smart phones and $175 for the flip phone. I went as long as I could go, but after no longer being able to work without dropping a call multiple times I finally went back to Verizon. I called to cancel the phone lines and was told by the representative that "the most we can do" was take $150 off each line. While the $450 dollars off is appreciated, I was lied to in order to switch to this company who preys on the military members who live in the area. To add to the "fun," I have to return the phones. When I asked what they would do in the case of a military member they told me "we only cancel phone lines for members deploying or taking orders in another country" which is completely illegal. After a year of phones falling apart, more calls dropped in a day than my entire 8 years with Verizon, and horrible customer service full of incompetence and lies I have finally paid the $1,000.00 to change to a service worth having. Goodbye and good riddance!
Anonymous-92776.... January 6th, 2013
I just got wireless internet thru ntelos its 10 speed and it is the worst i have evr had. It takes about 2 to 3 hours to load a movie . Comcast loaded my movie in like 10 seconds